Headline

Director Engineering at Hughes Systique Corporation (HSC)

About

Dynamic System Engineer with over 20 years of hands-on experience in system design, testing & validation, integration, acceptance testing, handover, and production support within the telecom and networking domain. Expertise in troubleshooting complex network issues through log analysis and root cause investigation, consistently resolving challenges within defined SLAs. Proven ability to identify workflow inefficiencies and spearhead automation initiatives that enhanced operational effectiveness. Actively engaged in leading DevOps efforts to optimize system performance, foster continuous improvement, and ensure seamless integration of diverse network infrastructures while contributing to research and innovation as a member of HSC's Testing and Automation Centre of Excellence.

Location

Bengaluru

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Work experience

Director Engineering at Hughes Systique Corporation (HSC), Dec 2008 - Present · 17 yrs 10 mos, Bengaluru, Karnataka, India, Oversaw all aspects of engineering operations, ensuring the delivery of high-quality, reliable telecom and networking solutions,while adhering to industry best practices and regulatory requirements. Directed comprehensive system integration, validation, and testing processes for both satellite and LTE-based telecomsystems, ensuring seamless functionality and performance. Dec 2008 - Present Managed production support and change management for Jupiter SBSS Network and OneWeb satellite systems,maintaining system stability and responsiveness. Validated LTE/EPC features, including attach/detach, handovers, bearer establishment, and PDN connectivity, ensuringalignment with specifications and industry standards. Developed test plans and strategies based on SRS for major system acceptance testing campaigns, guaranteeingthoroughness and accuracy. Coordinated cross-functional engagements with global teams during staging, integration, and acceptance testing phases,facilitating smooth and efficient project execution. Validated GSM and WiMAX BTS systems, transmission modules, and SBSS application servers, ensuring operationalexcellence and adherence to regulatory standards. Identified and mitigated potential project risks, minimizing negative impacts on business operations through proactive assessment and strategic planning. Achievements: Enhanced operational efficiency by 25% through the leadership of cross-functional automation initiatives, automatingcomplex UI and platform modules. Improved system health monitoring by designing and implementing custom dashboards, reducing manual monitoring effortsby 30%. Reduced support metrics like MTTD and MTTR by 15% by driving an AIOps initiative that harnessed AI for ticket clustering,resolution recommendations, and root cause analysis. Maintained 100% CSAT scores through enhanced stakeholder satisfaction via timely and transparent communicationstrategies, improving overall customer experience.

Test Engineer Wireless at Indium Software, Oct 2007 - Dec 2008 · 1 yr 3 mos, Bangaon Area, India, Responsible for ensuring the quality, reliability, and performance of wireless communication technologies throughcomprehensive testing and validation methodologies. Conducted interoperability testing of WiMAX CPEs with ALU, Motorola & NEC base stations, ensuring seamlesscommunication and functionality. Validated core features including network entry, ARQ, HARQ, link adaptation, and handovers, ensuring robust wirelessperformance. Executed throughput testing using Iperf and IXIA, ensuring network efficiency and optimal data transmission. Performed comprehensive driver validation for multiple CPE variants including USB, PCMCIA, and MII, guaranteeingcompatibility and stability. Achievements: Contributed to the successful integration of WiMAX technologies by ensuring seamless interoperability and robustperformance across various platforms. Improved wireless product stability through vigorous driver validation across various CPE variants.

Application Engineer at Cybernet Software Systems, Mar 2006 - Sep 2007 · 1 yr 7 mos, Chennai Area, India, Focused on providing comprehensive support for enterprise network systems, ensuring optimal performance, and resolvingcritical network issues. Delivered L2/L3 enterprise support for Netgear routers, VPN firewalls, switches, and access points, ensuring networkinfrastructure stability. Troubleshot connectivity, VPN, and wireless performance issues for enterprise clients, resolving complex network problemseffectively. Supported deployment and configuration of enterprise network solutions, enhancing network efficiency and customersatisfaction. Achievements: Enhanced enterprise network stability by troubleshooting and resolving intricate network issues, maintaining robust networkperformance. Facilitated smooth integration and configuration of enterprise network solutions, improving network efficiency and ensuringcustomer satisfaction.

Site Engineer at Ajay Engineering, Jun 2001 - Dec 2005 · 4 yrs 7 mos, Chennai, Tamil Nadu, India, client satisfaction. Installed and commissioned Overhead conveyor systems, ensuring operational readiness and efficiency. Supported on-site testing, integration, and acceptance with client teams, facilitating smooth project handovers. Achievements: Enhanced operational efficiency by ensuring the proper installation and commissioning of overhead conveyor systems.

Education

Sindhi Model Senior secondary school

B.E, Mechanical Engineering, University of Madras