---
title: "Sarath Rachapudi - Product | Success | Strategy | GTM in Bengaluru | Tal"
description: "Meet Sarath Rachapudi, Scaling Conversational AI at Ringg | AI Product Manager | Deployment Strategist | Built 0→100K+ user products | Expert in AI, Product Strategy, SAAS, Voice AI, & 3D/AR Platforms | Driving $1M+ ARR Growth based in Bengaluru. AI stack includes claude code, claude, and hugging f..."
image: "https://tal.club/meet/sarath-rachapudi/share-image"
---

# Sarath Rachapudi on Tal

## Headline

Scaling Conversational AI at Ringg \| AI Product Manager \| Deployment Strategist \| Built 0→100K\+ user products \| Expert in AI, Product Strategy, SAAS, Voice AI, & 3D/AR Platforms \| Driving $1M\+ ARR Growth

## About

Built AI products serving 100K\+ users \| Generated $1M\+ ARR \| 35% retention improvement AI Product Manager with 7\+ years turning complex ML/AI technologies into market\-winning products\. Currently leading Voice AI innovation at Ringg AI\. \*\*Recent Wins:\*\* → 0→10K users in 12 months \(3D/Metaverse platform\) → 40% efficiency gain through text\-to\-3D AI → $1M\+ ARR via strategic API monetization → 35% retention boost using ML\-driven analytics \*\*AI Product Specialization:\*\* Voice AI \| Computer Vision \| 3D Generation \| ML Analytics \| API Strategy \*\*Philosophy:\*\* Bridge cutting\-edge AI research with real user needs across B2B/B2C platforms \(SaaS, EdTech, emerging tech\)\. Azure\-certified \| Advanced Analytics \| API Architecture \| Cross\-functional Leadership Exploring: LLM applications, Multimodal AI, AR/VR integration Let's connect if you're building the future of AI products\.

## Location

Bengaluru

## AI stack

claude code

claude

hugging face

langchain

openai

## Work experience

Product \| Success \| Strategy \| GTM at Ringg AI, Apr 2025 \- Present · 1 yr 6 mos, Bangalore Urban, Karnataka, India, Scaling Conversational AI across India and MENA\.

Principal Product Manager\(Founder's office\) at Ctruh, Mar 2023 \- Apr 2025 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Led end\-to\-end AI product development for 3D/Metaverse SaaS platform\. \*Scaled 3D editor \+ Metaverse SaaS platform from 0 to 10K active users in 12 months, achieving $XX\+ ARR through strategic API monetization and B2B partnerships \*Launched AI\-powered text\-to\-3D generation feature reducing asset creation time by XX%, leveraging computer vision and generative AI technologies to streamline creator workflows \*Implemented ML\-driven analytics and personalization engine boosting user retention by XX% and engagement by XX% across 3 major product iterations \*Led cross\-functional product team of 15\+ members across Engineering, Design, ML, and Marketing, managing complete product lifecycle from ideation to scale \*Built AR/VR marketplace integration with advanced 3D rendering capabilities on AWS/Azure cloud infrastructure, supporting scalable AI workloads \*Delivered measurable business impact: XX MAUs, $XX\+ ARR, XX% retention improvement, XX% operational efficiency gains

Customer Success Manager \| Product Success at Abaqus Inc\., Dec 2022 \- Mar 2023 · 4 mos, Remote, Managed enterprise customer lifecycle and retention for B2B software solutions\. \*Owned complete customer success journey for North American enterprise clients, from onboarding through implementation and renewal cycles \*Developed retention strategies and expansion playbooks for B2B software solutions, focusing on value realization and customer outcome achievement \*Collaborated with cross\-functional teams \(Product, Engineering, Sales\) to ensure seamless customer implementation and feature adoption \*Specialized in North American market dynamics, managing customer expectations and building long\-term strategic relationships

Senior Manager \- Partnerships \(Influencer Marketing \| Product Partnerships \| Product GTM\) at Unacademy, Feb 2022 \- Nov 2022 · 10 mos, Bangalore Urban, Karnataka, India, Led growth partnerships and performance marketing initiatives\. \*Managed team of 4 achieving XX% MoM new user growth through data\-driven influencer marketing campaigns and strategic partnerships \*Reduced app dropout rate by X% via user journey optimization and retention funnel improvements using analytics tools \(AppsFlyer, Bitly\) \*Onboarded 2 major corporate partners resulting in XX% revenue boost and X% user base expansion through B2B partnership development \*Doubled campaign ROI while reducing spend by XX% through performance analytics, campaign optimization, and inventory management \*Optimized partner mix and campaign strategy saving INR XX Lakhs through data\-driven analysis and growth playbook development

Senior Customer Success Manager\(Product Success \| Customer Experience \| Strategy\) at Exotel, Oct 2021 \- Feb 2022 · 5 mos, Managed strategic enterprise accounts and product adoption initiatives\. \*Managed high\-value enterprise accounts including Bajaj Finance, Ecomexpress, UrbanCompany, Indeed India, driving product value and revenue expansion \*Built strategic revenue pipelines through partnerships with Truecaller and Google Verified Calls, enabling go\-to\-market acceleration \*Designed and launched company learning portal \(learn\.exotel\.com\), improving customer onboarding and product adoption across enterprise segments \*Achieved recognition with spot awards for TAM assistance in upselling/cross\-selling to Bajaj and Ola, contributing to account growth \*Developed data\-driven customer success methodologies for operational planning, forecasting, and pipeline management at scale \*Built technical solutions: Dynamic Caller ID campaigns, Interactive SMS solutions, Business Monitoring Dashboards using APIs and custom development

Customer Success Manager\(Product Success \| Account Management \| Renewals\) at Exotel, Jun 2020 \- Oct 2021 · 1 yr 5 mos, Greater Bengaluru Area, \*Managed portfolio of 30 strategic accounts \(20 long\-tail, 10 high\-touch\) across E\-commerce, EdTech, Marketplace, and BFSI sectors \*Partnered with major enterprise clients including Truemeds, WhitehatJr, Cars24, HDFC, ICICI to drive growth through cloud telephony solutions \*Conducted strategic QBRs and operational reviews, collaborating with Product & Engineering teams to deliver feature requirements \*Led deep tech integrations with Salesforce, Zendesk, LeadSquared, developing REST API integrations and optimizing workflows \*Improved CSAT & NPS scores through enhanced onboarding/retention processes and successful customer case study publications \*Received spot awards for scaling Cars24 and WhitehatJr businesses through custom integrations and strategic account management Key Technical Projects Delivered: \*Dynamic Caller ID and pacing campaigns based on call completion analytics \*Interactive SMS solutions using SMS API & Custom UI development \*Business Monitoring Dashboard using Bulk Call Details API & Heartbeat API

Customer Success Associate at Exotel, Dec 2018 \- Jun 2020 · 1 yr 7 mos, Bengaluru, Karnataka, India, Onboarded and managed a portfolio of 500\+ SME customers with revenue under 50k MRR, focusing on upselling, cross\-selling, product adoption, customer lifecycle management, and retention\. Implemented deep tech integrations and developed custom Google scripts to support business cases\. Handled social media and C\-level escalations on products & services, consistently working to improve NPS and CSAT scores\. Achievements: Awarded a spot award for successfully onboarding 100\+ KIA dealers within a month, ensuring they understood and realized the product's value\. Recognized with a spot award for achieving a perfect 100% CSAT score for post\-sale experience\. Developed a new product feature using Amazon Polly and Amazon Transcribe during an internal hackathon, earning a spot award\. Collaborated with the Marketing team to deliver feature launch videos, resulting in a spot award and helping to reach a wider audience\. Created and launched Exotel \- Zoho Desk & Exotel \- Zoho CRM integration videos, contributing to increased brand awareness and market reach\. Tools used: Proficient in utilizing Freshdesk and Pipedrive for customer relationship management and support\.

## Education

Bachelor of Technology \(BTech\), Computer Science, Shanmugha Arts, Science, Technology and Research Academy

[View the original profile](https://tal.club/meet/sarath-rachapudi)

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