---
title: "Sarah Manna - Lead, Business Documentation in Greater Toronto Area | Tal"
description: "Meet Sarah Manna, Business Documentation Lead | Technical Information Developer | Program Manager based in Greater Toronto Area."
image: "https://tal.club/meet/sarah-manna/share-image"
---

# Sarah Manna on Tal

## Headline

Business Documentation Lead \| Technical Information Developer \| Program Manager

## About

As a program manager with a background in writing and editing, I have a passion for leading, writing, achieving goals while stretching my abilities, and making a positive impact\. A few of my skills: Project and program management Developing dashboards, roadmaps, and requirements Managing project meetings and delivery of strategic priorities and organizational goals Organizing, supporting, and motivating team members to achieve goals Writing, content analysis, substantive editing, structural editing, copy editing, and proofreading Managing newsletters and blogs Researching and fact\-checking Creating and managing style guides, authoring guidelines, templates, and style sheets Providing effective communication and customer service to internal and external clients Using Microsoft Office suite, Adobe Analytics, Adobe Acrobat, Ixiasoft, SDL content management systems, XMetaL, Oxygen, Atom, Confluence, Jira, GitHub, GitLab, Slack Authoring in XML/DITA, Markdown, basic HTML and YAML, and docs as code Writing and editing for the web and SEO; using web analytics Leading working groups and committees Maintaining standards for compliance, brand, accessibility, localization, security, and legal in content

## Location

Greater Toronto Area

## Work experience

Lead, Business Documentation at CAAT Pension Plan, Feb 2024 \- Present · 2 yrs 4 mos, Toronto, Ontario, Canada, • Manage the Internal Manual for the Member Services and Employer Services teams • Strategize the documentation roadmap, architecture, and continuous improvements • Act as project lead on the internal manual improvement project • Author internal process documentation using DITA XML standards • Manage the document workflow, reviews, and approvals • Manage the style guide and authoring guidelines for the internal manual • Promote the internal manual functionality and purpose

Human Performance Associate Manager at Accenture, Nov 2023 \- Jan 2024 · 3 mos, Toronto, Ontario, Canada, • Lead content creation for a variety of Information Security materials used by Accenture client account teams and Accenture clients • Transformed complex security topics into understandable and easily consumable content for non\-technical audiences • Wrote and edited client\-facing request for proposal \(RFP\) responses • Reviewed chatbot responses that help Accenture client account teams answer clients' questions about information security and data privacy • Researched documentation improvement opportunities • Liaised with SMEs to ensure technical accuracy • Created and managed a style sheet for RFP responses

Principal Program Manager at Oracle, Jan 2022 \- Apr 2023 · 1 yr 4 mos, Mississauga, Ontario, Canada, • Oversaw the fulfillment and progress of strategic priorities and larger organizational goals on the Information Development team • Kept teams on track for milestones to goal completion • Managed programs that contained multiple projects • Ran cross\-department project calls; assigned action items, acted as a liaison between teams, created JIRA tickets to track work • Developed dashboards, road maps, and requirements with product managers • Built and maintained Confluence pages • Provided quarterly and monthly status updates to executives • Managed the Oracle Help Center Blog \(blogs\.oracle\.com/oracle\-help\-center\) publishing process; solicited blog posts and edited content, approved and published blog posts; introduced badging program for blog contributors • Created monthly blog newsletter \(Oracle Help Center Insider Newsletter\) for external audiences; created production schedules, reviewed and approve drafts, and prepared the newsletter for distribution • Managed the internal newsletter for user assistance development teams to align with sprint releases; drafted, edited and published the newsletter • Collaborated with team members and stakeholders on project resource templates for continuous improvement of project management

Principal Content Specialist at Oracle, Sep 2019 \- Jan 2022 · 2 yrs 5 mos, Mississauga, Ontario, Canada, • Worked with members of the InfoDev organization and stakeholders to improve technology and standards for the user assistance development teams, enabling them to produce high\-quality documentation • Collaborated with information architects to develop content and process standards • Developed rules for tools like Vale Prose Linter and Schematron • Published monthly stakeholder newsletter • Supported information architects with content development and testing • Created and maintained standards and guidelines on the Center of Excellence • Converted tutorials from Markdown to HTML and published them to Oracle Help Center Learn \(docs\.oracle\.com/learn\) • Edited tutorials for adherence to legal, accessibility, translation, and style guidelines before publishing • Acted as an internal and external point of contact for Oracle Learning Library; troubleshooted issues as necessary or engaged technical team members to assist; managed internal tasked\-based user guide for Oracle Learning Library

Senior Technical Writer at OMERS, Apr 2014 \- Sep 2019 · 5 yrs 6 mos, Toronto, Ontario, • Managed complex writing projects and participated in all phases of the documentation development cycle: planning, researching, analysis, information design, writing, editing, publishing • Worked closely with subject matter experts to develop internal documentation and the external\-facing Employer Administration Manual • Provided documentation support for internal departments, assessed documentation needs and recommended solutions • Supported the ongoing learning and education of internal staff by providing documentation to accompany training courses • Implemented DITA standards and best practices in all content • Developed technical writers’ knowledge of DITA • Scheduled timelines for technical writers’ projects; followed up as needed to ensure deadlines were met • Edited content created by technical writers for consistency, quality and adherence to guidelines • Worked closely with the content strategist; collaborated to create an effective overall strategy and ensured writing activities aligned with the content strategy • Managed authoring guidelines and departmental style guide for the team • Ensured consistency and usability of online documentation and reference materials by applying plain language and style guide standards • Maintained an in\-depth understanding of the various functions related to OMERS pension plan administration to ensure documentation was accurate and up to date • Analyzed and synthesized detailed design documents for new system development and pension administration policies • Analyzed technical requirements documents for pension systems and client service online tools • Remained current on regulatory/policy changes relating to pension administration

Technical Writer at Delcan, A Parsons Company, Nov 2013 \- Mar 2014 · 5 mos, Markham, On, • Developed content to be used in proposals for the solicitation of new work and renewal of work\. I was responsible for technical writing, technical editing, and content development for various types of documentation including responding to RFPs \(Request for Proposal\), RQQs \(Request for Qualification\), and SOQs \(Statement of Qualifications\) • Created company\-wide proposal process manual, style guide, and checklists that are used during the proposal process • Met firm deadlines that required writing and editing to be completed correctly and concisely while under pressure • Conducted in\-person interviews with technical personnel; developed content from these interviews • Prepared annotated tables of contents and requirements analyses for proposal development • Adhered to quality expectations and corporate standards and ensured that client confidentiality was maintained

## Education

Post\-Graduate Publishing Certificate, Toronto Metropolitan University

Post\-Graduate Business Communications Certificate, University of Waterloo

[View the original profile](https://tal.club/meet/sarah-manna)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/sarah-manna#person",
      "name": "Sarah Manna",
      "url": "https://tal.club/meet/sarah-manna",
      "description": "Meet Sarah Manna, Business Documentation Lead | Technical Information Developer | Program Manager based in Greater Toronto Area.",
      "jobTitle": "Lead, Business Documentation",
      "worksFor": {
        "@type": "Organization",
        "name": "CAAT Pension Plan"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Lead, Business Documentation"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Greater Toronto Area"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Toronto Metropolitan University"
        },
        {
          "@type": "EducationalOrganization",
          "name": "University of Waterloo"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/sarah-manna#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/sarah-manna#webpage",
      "url": "https://tal.club/meet/sarah-manna",
      "name": "Sarah Manna on Tal",
      "description": "Meet Sarah Manna, Business Documentation Lead | Technical Information Developer | Program Manager based in Greater Toronto Area.",
      "dateModified": "2026-06-10T13:55:57.402Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/sarah-manna#person"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```