Headline

Team Leader at Firstsource Solutions Ltd

About

Experienced Team Leader at LBG specializing in Mortgage Operations and Team Management with over 6 years of expertise in mortgage processing, Back Office Operations/KYC compliance, and valuation verification. Demonstrated leadership from 2024 to 2026, managing teams of 15+ professionals overseeing Onboarding new applicants/AML and mortgage valuation workflows. Proven track record in driving SLA compliance, enhancing operational accuracy, and improving client satisfaction. Skilled in optimizing mortgage operations (2019–2026) to deliver consistent performance and meet regulatory standards. Committed to operational excellence and effective team leadership within the financial services sector.

Location

Mumbai

Work experience

Executive Team Lead at Firstsource, Nov 2019 - Feb 2026 · 6 yrs 4 mos, Mumbai, Maharashtra, India, Mortgage Operations & Team Management Professional with 5+ years of experience in mortgage processing, AML/KYC checks, and valuation verification. Hands-on expertise in mortgage operations (2019–2024) and proven leadership as a Line Manager (2024–Present) managing 13+ members in AML and mortgage valuation processes. Recognized for ensuring SLA compliance, accuracy improvement, and client satisfaction.

Education

Bachelor of Commerce, Accounting and Business/Management, University of Mumbai

High School Diploma, Accounting and Business/Management, Sanskardham Kelvani Mandal Jashbhai Maganbhai Patel College of Commerce