---
title: "Sapnika Rao - Head of Operations in Bengaluru | Tal"
description: "Meet Sapnika Rao, Ex GE || Ex Citigroup || Ex TCS || Strategic Operations Leader | Championing Customer Success & Client Relationships based in Bengaluru. AI stack includes claude and gemini."
image: "https://tal.club/meet/sapnika-rao/share-image"
---

# Sapnika Rao on Tal

## Headline

Ex GE \|\| Ex Citigroup \|\| Ex TCS \|\| Strategic Operations Leader \| Championing Customer Success & Client Relationships

## About

A perceptive strategist and outcome\-focused leader, possessing 18 years of expertise in guiding sizable teams and formulating strategies geared towards augmenting overall organizational growth, sustained profitability, and enhanced business performance\. Sapnika is characterized by excellent communication, collaboration, and client management skills\.

## Location

Bengaluru

## AI stack

claude

gemini

## Work experience

Head of Operations at Leadzen\.ai \- A Part of Pantomath Group, Feb 2025 \- Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Roles & Responsibilities Strategise with the CEO and work along with the client as their GTM partners & help them convert MQL to SQL's\. Manage a team of Sales Development Representatives working on multiple outreach campaigns\. Spearhead overall business operations, aligning strategy with organizational goals to drive growth\. Lead business development initiatives, from prospecting to closure, ensuring consistent revenue generation\. Manage end\-to\-end sales cycles and foster long\-term client relationships to maximize retention and upsell opportunities\. Oversee cross\-functional teams, ensuring optimal performance through coaching, mentoring, and KPI\-driven management\. Collaborate with leadership and key stakeholders to define roadmaps, allocate resources, and achieve business objectives\. Streamline processes and implement operational efficiencies to improve productivity and profitability\.

Director & Head Of Operations at KAPSO \- India's Leading Business Brokers, May 2024 \- Present · 2 yrs 5 mos, 1\. Leading a high\-performing team of analysts, ensuring alignment with company objectives and exceeding client expectations\. 2\. Develop strong client relationships, resulting in repeat business opportunities and revenue growth\. 3\. Oversaw end\-to\-end project management, delivering projects as per client expectations and on schedule\. 4\. Develop and nurtured strong, long\-term relationships with key clients, acting as the main point of contact for project delivery, issue resolution, and strategic consulting\. 5\. Manage client expectations, providing regular updates and ensuring timely delivery of high\-quality projects that exceeded client satisfaction and led to repeat business opportunities\. 6\. Identifying and pursuing opportunities for upselling and cross\-selling additional services to existing clients, contributing to revenue growth\. 7\. Drive new business acquisition by identifying and pursuing new clients, contributing to a significant increase in revenue through targeted sales strategies and industry networking\. 8\. Work closely with the Management and marketing teams to align business development efforts with client needs, improving conversion rates and sales pipeline management\.

Head of Operations at KAPSO Business services Pvt\. Ltd\., May 2024 \- Present · 2 yrs 5 mos, Led high\-performing team of analysts to align with company objectives and exceed client expectations\. Secured closure of business proposals through effective pitching of KAPSO services\. Cultivated strong client relationships, generating repeat business opportunities and driving revenue growth\. Managed end\-to\-end project execution, consistently delivering projects on time and meeting client specifications\. Acted as primary contact for key clients, overseeing project delivery and resolving issues promptly\. Monitored client expectations with regular updates, ensuring timely delivery of quality projects that fostered loyalty\. Identified upselling and cross\-selling opportunities within existing accounts, contributing to overall revenue enhancement\. Drove new business acquisition through targeted strategies and industry networking, significantly increasing revenue\.

Director at Your CxO Online, Feb 2024 \- Apr 2024 · 3 mos, Remote, \- Support CEO and leadership team on general business operations & management \- Work on people and business management tasks such as communications, projects and client engagement \- Team management, Team engagement and Project Management \- Ensure the Service Levels are met consistently \- Maintains and improve quality results by adhering to standards and guidelines; recommending improvement plans \- Manage expectations from client stakeholders and internal leadership \- Provide appropriate mentoring, feedback, training and development opportunities to help individuals reach their full potential \- Trusted advisor to clients by building solid professional relationships with members of senior level management \- Client Relationship Management \- Account Management \- Driving Client/ Internal Business Excellence Initiatives \- Collaborate closely with the sales team & internal teams to achieve the MRR \- Motivate and work with cross functional teams consisting of operations, marketing, People, technology & finance \- Lead and execute ambitious business goals

Associate Director \- Business Operations at Your CxO Online, Aug 2023 \- Feb 2024 · 7 mos, Bengaluru, Karnataka, India

Global Co\-Head Customer Success at KKBC \- Japan B2B Marketing Agency, Jan 2023 \- Apr 2023 · 4 mos, Bengaluru, Karnataka, India, •Manage and lead a team of digital strategists and account managers to provide excellent client service and deliver high quality advertising campaigns\. •Coordination with various teams internally for smooth onboarding & execution of digital campaigns\. •Responsible for sharing regular dashboards, reports , MBR's & QBR's internally as well as with clients\. •Creating Manuals & Training materials covering all aspects of Digital Marketing Activities with the help of the teams\. •Understand and analyze client objectives, identify areas of growth, and develop strategic plans to achieve those objectives •Work with the team to ensure that client campaigns are executed flawlessly and meet or exceed performance targets\. •Monitor and analyze campaign performance data, and develop insights and recommendations to optimize client campaigns drive better results\. •Proactively identify opportunities to expand client relationships and grow revenue •Develop and implement processes to ensure timely and effective communication with clients, including regular check\-ins, status updates, and reporting\. •Ensuring Invoicing is done as per the set milestones/ timelines\.

## Education

Postgraduate Degree, Product, Great Lakes Institute of Management

E\-MBA, Product Management, Great Lakes Institute of Management

[View the original profile](https://tal.club/meet/sapnika-rao)

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