---
title: "Sapna Gaidhankar - Senior Employee Relations Specialist in Vadodara | Tal"
description: "Meet Sapna Gaidhankar, HR Enthusiast | Hands-On in HR Operations | Employee Relations Specialist| Process-Oriented | POSH Certified based in Vadodara."
image: "https://tal.club/meet/sapna-5/share-image"
---

# Sapna Gaidhankar on Tal

## Headline

HR Enthusiast \| Hands\-On in HR Operations \| Employee Relations Specialist\| Process\-Oriented \| POSH Certified

## About

HR professional with hands\-on experience in HR operations, including onboarding/offboarding, employee relations, POSH awareness, and performance management\. I’ve supported both IT and non\-IT teams, ensuring smooth processes, strong engagement, and compliance across the board\. Certified in POSH and passionate about creating inclusive, people\-first workplaces\. Always open to learning, growing, and connecting with like\-minded professionals in the HR space

## Location

Vadodara

## Work experience

Senior Employee Relations Specialist at Pride Global, Jan 2026 \- Present · 6 mos, Effectively manage employee relations to ensure a positive work environment\. • Act as the primary point of contact for employees \(W2/1099/C2C\) regarding workplace concerns and assignments\. • Conduct regular employee check\-ins at 30, 60, and 90 days intervals, as well as with those on long\-term assignments\. • Foster employee satisfaction and cultivate strong, professional relationships\. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture\. • Ensure all ER practices align with local labor laws, organizational policies, and regulations\. • Handle employee matters with the utmost confidentiality and professionalism\. • Liasion between employees and account management teams to ensure smooth collaboration\. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment\. • Conduct exit interviews and utilize the insights to improve employee retention strategies\. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates\. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies\. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion\. • Contribute to HR initiatives and projects such as system upgrades and process improvements\. • Familiar with I\-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U\.S\.\(United States\)\. • Experienced in working with Applicant Tracking Systems \(ATS\) and Vendor Management Systems \(VMS\)\. • Tools used:\- Ceipal, Bullhorn, Jobdiva, Nexus \(Laboredge\), Wand, Field glass \(SAP\), VNDLY, Beeline, IQNavigator, Kronos \(UKG\), Launch ATS, Launch VMS, Paychex, and LinkedIn\.

Employee Relations Specialist at Pride Global, Nov 2024 \- Present · 1 yr 8 mos, • Effectively manage employee relations to ensure a positive work environment\. • Act as the primary point of contact for employees \(W2/1099/C2C\) regarding workplace concerns and assignments\. • Conduct regular employee check\-ins at 30, 60, and 90 days intervals, as well as with those on long\-term assignments\. • Foster employee satisfaction and cultivate strong, professional relationships\. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture\. • Ensure all ER practices align with local labor laws, organizational policies, and regulations\. • Handle employee matters with the utmost confidentiality and professionalism\. • Liasion between employees and account management teams to ensure smooth collaboration\. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment\. • Conduct exit interviews and utilize the insights to improve employee retention strategies\. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates\. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies\. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion\. • Contribute to HR initiatives and projects such as system upgrades and process improvements\. • Familiar with I\-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U\.S\.\(United States\)\. • Experienced in working with Applicant Tracking Systems \(ATS\) and Vendor Management Systems \(VMS\)\. • Tools used:\- Ceipal, Bullhorn, Jobdiva, Nexus \(Laboredge\), Wand, Field glass \(SAP\), VNDLY, Beeline, IQNavigator, Kronos \(UKG\), Launch ATS, Launch VMS, Paychex, and LinkedIn\.

Human Resources Assistant at IMCS Group, Oct 2023 \- Feb 2024 · 5 mos, On\-site, Onboarding & Offboarding: Facilitated seamless onboarding for new hires, ensuring timely documentation, induction sessions, and role readiness\. Managed offboarding and exit formalities, including clearance, handover, and feedback processes\. Employee Lifecycle Management: Handled employee terminations, resignations, and Performance Improvement Plans \(PIPs\) with discretion and alignment to company policies\. Attendance & Leave Management: Monitored and maintained records for employee attendance, absenteeism, late entries, and leaves\. Ensured timely updates in HR systems and coordinated with payroll for accurate processing\. Employee Engagement & Events: Initiated and organized engagement activities like Fun Fridays, festivals, and wellness programs to boost morale and create a collaborative culture\. HR Operations & Documentation: Oversaw key HR operational tasks such as issuing offer letters, experience certificates, maintaining employee files, and handling internal policy communications\. Employee Relations: Acted as a point of contact for employee concerns and feedback, supporting a healthy work environment and facilitating resolution of workplace issues\. Compliance & Data Management: Maintained HR records in accordance with company policies and labor laws\. Ensured timely reporting and data accuracy across systems\. Tools Used \- Keka HR

US HR Operations at SoftNice, Jun 2023 \- Nov 2023 · 6 mos, On\-site, Effectively manage employee relations to ensure a positive work environment\. • Act as the primary point of contact for employees \(W2/C2C\) regarding workplace concerns and assignments\. • Conduct regular employee check\-ins at 15 days intervals, as well as with those on long\-term assignments\. • Foster employee satisfaction and cultivate strong, professional relationships\. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture\. • Ensure all ER practices align with local labor laws, organizational policies, and regulations\. • Handle employee matters with the utmost confidentiality and professionalism\. • Liasion between employees and account management teams to ensure smooth collaboration\. • Conduct exit interviews and utilize the insights to improve employee retention strategies\. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates\. • Familiar with I\-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U\.S\.\(United States\)\. • Experienced in working with Applicant Tracking Systems \(ATS\) and Vendor Management Systems \(VMS\)\. • Tools used :\- Wand, Field glass \(SAP\) and LinkedIn\.

Fraud Quality Analyst at Etech Global Services, Dec 2021 \- Dec 2022 · 1 yr 1 mo, On\-site, Call Auditing: Conducted detailed audits of customer interactions \(voice and ticket\-based\) to evaluate adherence to protocols, customer handling, and process compliance\. Fraud Monitoring & Analysis: Played a major role in identifying fraudulent activities and tracing fake callers\. Flagged high\-risk cases, compiled reports, and escalated issues for further investigation\. Quality Feedback & Coaching: Shared individualized feedback with Customer Service Representatives \(CSRs\) based on audit findings\. Provided coaching tips to help improve customer interaction quality, reduce errors, and maintain consistency\. Collaboration with Agents: Actively coordinated with CSRs regarding their quality scores, addressed concerns, and clarified quality parameters to ensure transparency and understanding\. Management Reporting: Prepared and shared performance reports with team leads and management to help identify trends, training needs, and improvement areas\. Tool Proficiency: Utilized platforms like Zendesk for interaction tracking, Outlook for official communication and reporting, and Amazon Chime for virtual meetings and coaching sessions\. Documentation & Process Adherence: Maintained audit logs, feedback documentation, and compliance checklists to ensure process integrity and data accuracy\.

## Education

Postgraduate Degree, Human Resources Development, The Maharaja Sayajirao University of Baroda

Bachelor's degree, Human Resources Development, The Maharaja Sayajirao University of Baroda

[View the original profile](https://tal.club/meet/sapna-5)

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