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Sapna Gaidhankar

HR Enthusiast | Hands-On in HR Operations | Employee Relations Specialist| Process-Oriented | POSH Certified

Vadodara

3+ years of work experience

Pride Global
Jan 20266 mosPresent

Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/1099/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 30, 60, and 90 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion. • Contribute to HR initiatives and projects such as system upgrades and process improvements. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used:- Ceipal, Bullhorn, Jobdiva, Nexus (Laboredge), Wand, Field glass (SAP), VNDLY, Beeline, IQNavigator, Kronos (UKG), Launch ATS, Launch VMS, Paychex, and LinkedIn.
Pride Global
Nov 20241 yr 8 mosPresent

• Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/1099/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 30, 60, and 90 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion. • Contribute to HR initiatives and projects such as system upgrades and process improvements. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used:- Ceipal, Bullhorn, Jobdiva, Nexus (Laboredge), Wand, Field glass (SAP), VNDLY, Beeline, IQNavigator, Kronos (UKG), Launch ATS, Launch VMS, Paychex, and LinkedIn.
IMCS Group
Oct 20235 mosFeb 2024

On-site

Onboarding & Offboarding: Facilitated seamless onboarding for new hires, ensuring timely documentation, induction sessions, and role readiness. Managed offboarding and exit formalities, including clearance, handover, and feedback processes. Employee Lifecycle Management: Handled employee terminations, resignations, and Performance Improvement Plans (PIPs) with discretion and alignment to company policies. Attendance & Leave Management: Monitored and maintained records for employee attendance, absenteeism, late entries, and leaves. Ensured timely updates in HR systems and coordinated with payroll for accurate processing. Employee Engagement & Events: Initiated and organized engagement activities like Fun Fridays, festivals, and wellness programs to boost morale and create a collaborative culture. HR Operations & Documentation: Oversaw key HR operational tasks such as issuing offer letters, experience certificates, maintaining employee files, and handling internal policy communications. Employee Relations: Acted as a point of contact for employee concerns and feedback, supporting a healthy work environment and facilitating resolution of workplace issues. Compliance & Data Management: Maintained HR records in accordance with company policies and labor laws. Ensured timely reporting and data accuracy across systems. Tools Used - Keka HR
SoftNice
Jun 20236 mosNov 2023

On-site

Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 15 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used :- Wand, Field glass (SAP) and LinkedIn.
Etech Global Services
Dec 20211 yr 1 moDec 2022

On-site

Call Auditing: Conducted detailed audits of customer interactions (voice and ticket-based) to evaluate adherence to protocols, customer handling, and process compliance. Fraud Monitoring & Analysis: Played a major role in identifying fraudulent activities and tracing fake callers. Flagged high-risk cases, compiled reports, and escalated issues for further investigation. Quality Feedback & Coaching: Shared individualized feedback with Customer Service Representatives (CSRs) based on audit findings. Provided coaching tips to help improve customer interaction quality, reduce errors, and maintain consistency. Collaboration with Agents: Actively coordinated with CSRs regarding their quality scores, addressed concerns, and clarified quality parameters to ensure transparency and understanding. Management Reporting: Prepared and shared performance reports with team leads and management to help identify trends, training needs, and improvement areas. Tool Proficiency: Utilized platforms like Zendesk for interaction tracking, Outlook for official communication and reporting, and Amazon Chime for virtual meetings and coaching sessions. Documentation & Process Adherence: Maintained audit logs, feedback documentation, and compliance checklists to ensure process integrity and data accuracy.

Education

The Maharaja Sayajirao University of Baroda

Postgraduate Degree, Human Resources Development

The Maharaja Sayajirao University of Baroda

20221 yr2023
The Maharaja Sayajirao University of Baroda

Bachelor's degree, Human Resources Development

The Maharaja Sayajirao University of Baroda

20183 yrs2021

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Headline

HR Enthusiast | Hands-On in HR Operations | Employee Relations Specialist| Process-Oriented | POSH Certified

About

HR professional with hands-on experience in HR operations, including onboarding/offboarding, employee relations, POSH awareness, and performance management. I’ve supported both IT and non-IT teams, ensuring smooth processes, strong engagement, and compliance across the board. Certified in POSH and passionate about creating inclusive, people-first workplaces. Always open to learning, growing, and connecting with like-minded professionals in the HR space

Location

Vadodara

Work experience

Senior Employee Relations Specialist at Pride Global, Jan 2026 - Present · 6 mos, Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/1099/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 30, 60, and 90 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion. • Contribute to HR initiatives and projects such as system upgrades and process improvements. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used:- Ceipal, Bullhorn, Jobdiva, Nexus (Laboredge), Wand, Field glass (SAP), VNDLY, Beeline, IQNavigator, Kronos (UKG), Launch ATS, Launch VMS, Paychex, and LinkedIn.

Employee Relations Specialist at Pride Global, Nov 2024 - Present · 1 yr 8 mos, • Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/1099/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 30, 60, and 90 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Maintain and update trackers for equipment returns, terminations, contract extensions, and redeployment. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Support payroll processing, ensuring adherence to compensation regulations, benefits administration, and company policies. • Organize and coordinate training programs, including scheduling, tracking attendance, and monitoring completion. • Contribute to HR initiatives and projects such as system upgrades and process improvements. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used:- Ceipal, Bullhorn, Jobdiva, Nexus (Laboredge), Wand, Field glass (SAP), VNDLY, Beeline, IQNavigator, Kronos (UKG), Launch ATS, Launch VMS, Paychex, and LinkedIn.

Human Resources Assistant at IMCS Group, Oct 2023 - Feb 2024 · 5 mos, On-site, Onboarding & Offboarding: Facilitated seamless onboarding for new hires, ensuring timely documentation, induction sessions, and role readiness. Managed offboarding and exit formalities, including clearance, handover, and feedback processes. Employee Lifecycle Management: Handled employee terminations, resignations, and Performance Improvement Plans (PIPs) with discretion and alignment to company policies. Attendance & Leave Management: Monitored and maintained records for employee attendance, absenteeism, late entries, and leaves. Ensured timely updates in HR systems and coordinated with payroll for accurate processing. Employee Engagement & Events: Initiated and organized engagement activities like Fun Fridays, festivals, and wellness programs to boost morale and create a collaborative culture. HR Operations & Documentation: Oversaw key HR operational tasks such as issuing offer letters, experience certificates, maintaining employee files, and handling internal policy communications. Employee Relations: Acted as a point of contact for employee concerns and feedback, supporting a healthy work environment and facilitating resolution of workplace issues. Compliance & Data Management: Maintained HR records in accordance with company policies and labor laws. Ensured timely reporting and data accuracy across systems. Tools Used - Keka HR

US HR Operations at SoftNice, Jun 2023 - Nov 2023 · 6 mos, On-site, Effectively manage employee relations to ensure a positive work environment. • Act as the primary point of contact for employees (W2/C2C) regarding workplace concerns and assignments. • Conduct regular employee check-ins at 15 days intervals, as well as with those on long-term assignments. • Foster employee satisfaction and cultivate strong, professional relationships. • Collaborate with leadership to develop and implement employee engagement initiatives, surveys, and feedback mechanisms to promote a positive workplace culture. • Ensure all ER practices align with local labor laws, organizational policies, and regulations. • Handle employee matters with the utmost confidentiality and professionalism. • Liasion between employees and account management teams to ensure smooth collaboration. • Conduct exit interviews and utilize the insights to improve employee retention strategies. • Oversee core HR operations including onboarding, employee documentation, record management, and HRIS system updates. • Familiar with I-9 form which is Employment eligibility verification, needed for individuals to be hired by any organisation in U.S.(United States). • Experienced in working with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS). • Tools used :- Wand, Field glass (SAP) and LinkedIn.

Fraud Quality Analyst at Etech Global Services, Dec 2021 - Dec 2022 · 1 yr 1 mo, On-site, Call Auditing: Conducted detailed audits of customer interactions (voice and ticket-based) to evaluate adherence to protocols, customer handling, and process compliance. Fraud Monitoring & Analysis: Played a major role in identifying fraudulent activities and tracing fake callers. Flagged high-risk cases, compiled reports, and escalated issues for further investigation. Quality Feedback & Coaching: Shared individualized feedback with Customer Service Representatives (CSRs) based on audit findings. Provided coaching tips to help improve customer interaction quality, reduce errors, and maintain consistency. Collaboration with Agents: Actively coordinated with CSRs regarding their quality scores, addressed concerns, and clarified quality parameters to ensure transparency and understanding. Management Reporting: Prepared and shared performance reports with team leads and management to help identify trends, training needs, and improvement areas. Tool Proficiency: Utilized platforms like Zendesk for interaction tracking, Outlook for official communication and reporting, and Amazon Chime for virtual meetings and coaching sessions. Documentation & Process Adherence: Maintained audit logs, feedback documentation, and compliance checklists to ensure process integrity and data accuracy.

Education

Postgraduate Degree, Human Resources Development, The Maharaja Sayajirao University of Baroda

Bachelor's degree, Human Resources Development, The Maharaja Sayajirao University of Baroda