Sapan P. profile photo 1 on Tal

Sapan P.

Salesforce Certified | Agentforce Specialist | Salesforce Architecture & Integrations | AppExchange Product Development | Agentic AI | Freelance Consultant

India

8+ years of work experience

AT&T
Dec 20232 yrs 10 mosPresent

Hybrid

• Engineered Coral-Salesforce integration for seamless chat/IVR synchronization with real-time authentication across multiple channels supporting 100M+ customers • Reduced Average Handling Time 15% through automated interaction closure, generating $100K monthly savings ($0.10 revenue increase per interaction) • Architected secure data handling leveraging external systems to eliminate sensitive data storage in Salesforce while maintaining compliance • Implemented WebSocket and push notification framework for mobile authentication; developed enterprise-grade LWC interfaces with Omni-Analytics watermarking
Koch Industries
Feb 20221 yr 10 mosNov 2023

• Improved order management efficiency 20% through streamlined Salesforce logistics processes, reducing repetitive tasks and increasing order visibility • Designed scalable LWC components and Apex REST APIs enabling seamless AWS integration for automated data enrichment and issue tracking • Built real-time order visualization platform using Lightning Message Services and Platform Events, enhancing cross-team collaboration
Autodesk
Jun 20201 yr 9 mosFeb 2022

• Reduced processing time 30% by developing microservices optimizing Salesforce-SAP EC2 integration, transforming monolithic structures • Enhanced customer retention 15% through scalable API solutions streamlining subscription-based business models • Managed Jenkins CI/CD pipelines ensuring efficient, error-free deployments while reducing technical debt and maintenance costs
Opus Consulting Solutions
Jul 201911 mosMay 2020

Pune/Pimpri-Chinchwad Area

Developed a product that enhanced operational efficiency with a user-defined priority matrix by assigning priority levels to cases. This triggered incident alerts to the leadership team, ensuring prompt attention to critical cases. Furthermore, I developed a comprehensive 360-degree customer view, consolidating data from external systems into Salesforce, and adhering to strict data privacy regulations. This customer-centric application provided insights into customer interactions across all communication channels, along with real-time relationship values.
Opus Consulting Solutions
Nov 20171 yr 8 mosJun 2019

Sapan’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
github copilot
github copilot
windsurf
windsurf
githubcopilot
githubcopilot

Education

Bachelor’s Degree, Engineering

Biju Patnaik University of Technology, Rourkela

20094 yrs2013

Intermediate, Science

Vedbyash Science College

20072 yrs2009

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Headline

Salesforce Certified | Agentforce Specialist | Salesforce Architecture & Integrations | AppExchange Product Development | Agentic AI | Freelance Consultant

About

I am a Salesforce Certified Consultant, Developer, and Agentforce Specialist with 10 years of experience building scalable, secure, and enterprise-grade solutions on the Salesforce platform. I specialize in Salesforce architecture, Apex, LWC, Flows, REST/SOAP integrations, event-driven architecture, microservices, Async Apex, and Salesforce application development across Sales Cloud, Service Cloud, and Experience Cloud. My experience goes beyond development. I have worked across the full product lifecycle—from architecture and solution design to development, integration, packaging, release management, AppExchange product development, and Salesforce Security Review. I enjoy solving complex engineering problems, simplifying systems, and designing solutions that are scalable, maintainable, secure, and aligned with business outcomes. I am particularly interested in the evolution of Salesforce with Agentforce, Data Cloud, modern application architectures, and intelligent automation. If you are looking for help with a Salesforce implementation, architecture, integration, custom application, AppExchange product, or a complex technical challenge, feel free to reach out. If you have a Salesforce challenge, I would be happy to help turn it into a scalable and practical solution.

Location

India

AI stack

antigravity

claude code

claude

github copilot

windsurf

githubcopilot

Work experience

Specialist - Software Engineering at AT&T, Dec 2023 - Present · 2 yrs 10 mos, Hybrid, • Engineered Coral-Salesforce integration for seamless chat/IVR synchronization with real-time authentication across multiple channels supporting 100M+ customers • Reduced Average Handling Time 15% through automated interaction closure, generating $100K monthly savings ($0.10 revenue increase per interaction) • Architected secure data handling leveraging external systems to eliminate sensitive data storage in Salesforce while maintaining compliance • Implemented WebSocket and push notification framework for mobile authentication; developed enterprise-grade LWC interfaces with Omni-Analytics watermarking

Senior Software Engineer at Koch Industries, Feb 2022 - Nov 2023 · 1 yr 10 mos, • Improved order management efficiency 20% through streamlined Salesforce logistics processes, reducing repetitive tasks and increasing order visibility • Designed scalable LWC components and Apex REST APIs enabling seamless AWS integration for automated data enrichment and issue tracking • Built real-time order visualization platform using Lightning Message Services and Platform Events, enhancing cross-team collaboration

Software Engineer at Autodesk, Jun 2020 - Feb 2022 · 1 yr 9 mos, • Reduced processing time 30% by developing microservices optimizing Salesforce-SAP EC2 integration, transforming monolithic structures • Enhanced customer retention 15% through scalable API solutions streamlining subscription-based business models • Managed Jenkins CI/CD pipelines ensuring efficient, error-free deployments while reducing technical debt and maintenance costs

Senior Associate at Opus Consulting Solutions, Jul 2019 - May 2020 · 11 mos, Pune/Pimpri-Chinchwad Area, Developed a product that enhanced operational efficiency with a user-defined priority matrix by assigning priority levels to cases. This triggered incident alerts to the leadership team, ensuring prompt attention to critical cases. Furthermore, I developed a comprehensive 360-degree customer view, consolidating data from external systems into Salesforce, and adhering to strict data privacy regulations. This customer-centric application provided insights into customer interactions across all communication channels, along with real-time relationship values.

Associate at Opus Consulting Solutions, Nov 2017 - Jun 2019 · 1 yr 8 mos

Education

Bachelor’s Degree, Engineering, Biju Patnaik University of Technology, Rourkela

Intermediate, Science, Vedbyash Science College