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Santosh Pandey

Engineering Manager at Porter | Building Scalable Systems & High-Impact Teams | Driving Efficiency, Growth & Reliability | Ex-Zscaler

Bengaluru

10+ years of work experience

Porter
Apr 20242 yrs 5 mosPresent

• Led a cross-functional team of 12+ (Backend, Mobile, Web), building a culture of ownership, accountability, and high retention. • Institutionalized DORA metrics (Lead Time, CFR, Deployment Frequency), improving delivery predictability by 12% and reducing Change Failure Rate by 7%. • Grew revenue from ₹15Cr to ₹34Cr by owning the platform strategy and rollout of a large-scale scheduling and tray allocation system. • Led the migration of multiple critical services from AWS to GCP, cutting monthly infrastructure costs by 30%. • Established operational grooming and rigorous RCA rituals, reducing reactive on-call incidents and improving system stability.
Porter
Aug 20221 yr 8 mosMar 2024

• Led and mentored a team of 6 engineers, owning delivery, growth, and day-to-day technical direction. • Drove an org-wide observability initiative across 15 services, achieving 99.5% system uptime. • Designed and shipped automation for partner penalties and suspensions, cutting partner-attributed order cancellations from 8.5% to 3.5%. • Built waiting-time workflows for the partner and customer apps, reducing TPO costs by 20%. • Automated handling of waiting-time, underpayment, and cancellation cases (via Sprinklr), lowering contact-center cost per order by ₹4.7. • Integrated Sendbird, Apxor, and WebEngage into the platform, reducing SMS costs by 30%. • Introduced automated coverage reporting (JaCoCo + Coveralls) across core backend services, cutting test feedback time by 25%. • Raised test coverage on a critical service from 4% to 42% and enforced an 80% coverage gate on all new code. • Optimized CI pipelines to a 5-minute average build time across critical services.
Zscaler
Nov 20183 yrs 5 mosMar 2022

Chandigarh, India

Zscaler is a renowned global information security firm operating in the cloud, offering services such as Internet security, web security, firewalls, sandboxing, SSL inspection, antivirus solutions, vulnerability management, and precise control over user activity across cloud computing, mobile, and Internet of Things environments. During my tenure as a Java Developer at Zscaler, my responsibilities encompassed: • Contributing to the design and development of a project (Cloud Deployment Application) utilizing a Microservice Architecture. • Addressing Change Requests (enhancements) within the project as per client specifications. • Implementing various Microservices to interact with both frontend and Ansible (Python) servers. • Automating the generation of hosts to execute within short intervals. • Integrating the Cloud Deployment Application (CDA) tool with JIRA. • Creating a "CDA Utility" to integrate the CDA tool with the Build Server. • Resolving and debugging issues reported by clients. • Designing the database schema for the application. • Composing unit test cases for functionality verification.
Oceaneering
Jan 201810 mosOct 2018

Chandigarh Area, India

Oceaneering International is a subsea engineering and applied technology company based in Houston, Texas, U.S. that provides engineered services and hardware to customers who operate in marine, space, and other environments I worked as a Java Developer at Oceaneering. Here, my roles and responsibilities includes: • Involved in design and development of project using Core Java/J2EE. • Worked on Change Requests (enhancements) in project as per client request. • Implemented the logging facility using JIRA users. • Automate the application to run in a short time of interval. • Worked on client side implementation of RESTful APIs using to get data from JIRA and perform the appropriate HTTP method operation in JIRA. • Debug and fix issues reported by the customer on existing displays. • Written SQL/SWQL Queries to get data from Solarwinds. • Also Involved in automation of various workflow of JIRA (Jira Customization) using Groovy Script and Velocity Template. • Created different types of project, custom fields, issue types, workflows and validator in Jira. • Created Listener, Behaviour, Scripted field, webPanel using Groovy Script Runner. • Worked on TemplateMe to create notification template, formatting and SLA calculation using Velocity Template. • Worked on TEMPO to create Account, Customer, WorkAttribute and TEMPO REST API. Involved in Alertable SLA calculation by Region using ScriptRunner. Tools & Technologies: Core Java, J2EE, Spring MVC, Spring Security, Spring Boot, Log4j2, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, JSON, RESTful Web Services, SQL/SWQL, Bootstrap, CSS, JIRA REST API, Git
OATI
Nov 20173 mosJan 2018

OATI provides innovative software solutions that streamline and optimize the operational tasks required in today's energy industry, including Smart Grid. ~ Senior Developer ~ I worked as part of the WebSmartCalc and Web Intelligence Team. My experience includes: ● Involved in Requirements Gathering, Analysis & Design, Development/Coding, Testing and Support/Maintenance of applications. ● Involved in presentation of WebCalc SH project to team. ● Used Agile and Scrum development methodology. ● Mentored junior members in the team. ● Technologies/Frameworks/Tools: Core Java & J2EE, Spring Core, Spring MVC, Spring AOP, Spring Security, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, XML, RESTful Web Services, Relational - MS-SQL, MySQL, NoSQL - MongoDB, Apache Tomcat, Glassfish, IIS, Eclipse, NetBeans, Team Foundation Server (TFS), Github, Postman, SoapUI, Fiddler.
OATI
Jan 201710 mosOct 2017

~ Developer ~ I worked as part of the WebSmartCalc and Web Intelligence Team. Our team focused on delivering web-based platform to our client ECR, EL Paso & TEA (USA). The platform allows Energy Trading and Risk Management (ETRM). My contributions and experience in this role included: ● Part of the R&D team. ● Gained domain knowledge of Energy Trading. ● Extensive experience in Front-End, Back-End & Middleware Technologies. ● Involved in Requirements Gathering, Analysis & Design, Development/Coding, Build & Deployment, Testing and Support/Maintenance of applications. ● Used Agile and Scrum development methodology. ● Analyzed Client Stories, derived tasks out of client stories and delivered quality product within sprint timelines. ● Mentored junior members in the team. ● Technologies/Frameworks/Tools: Core Java, J2EE, Spring MVC, Spring AOP, Spring Security, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, XML, RESTful Web Services, SQL
OATI
Jul 20151 yr 6 mosDec 2016

~ Associate Developer ~ I worked in the Web Intelligence (WI) Team. My contributions and experience in this role included: • Developed Change Order module using Core Java/J2EE. • Implemented REST API using Java to consume data from the back-end system. • Generated data set and reports. • Worked on migration of existing project to MVC model using Spring. • Written SQL Queries and Stored Procedures, Functions and Triggers for CRUD operations. • Worked on Change Requests (enhancements) • Debug and fix issues in both front-end and back-end reported by the customer. • Technologies/Frameworks/Tools: Core Java, J2EE, Spring MVC, Spring AOP, Hibernate, Maven, JSP, Servlet, RESTful Web Services, JavaScript, HTML, XML, SQL

Santosh’s AI Stack

claude
claude

Education

Lovely Professional University

Bachelor’s Degree, Computer Science Engineering

Lovely Professional University

20114 yrs2015

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Headline

Engineering Manager at Porter | Building Scalable Systems & High-Impact Teams | Driving Efficiency, Growth & Reliability | Ex-Zscaler

About

Engineering leader with 11+ years of experience building high-performing engineering teams and scalable cloud systems that power growth across logistics and SaaS domains. Currently driving engineering strategy at Porter, where I lead multiple engineering pods delivering large-scale distributed systems serving millions of users. I specialize in turning complex product ideas into reliable, measurable outcomes — from designing microservices architectures and reducing deploy cycles (8 → 2 days), to improving reliability and cost efficiency through GCP migration. My focus lies in creating engineering leverage through clear processes, strong technical foundations, and a culture of ownership and continuous improvement. Passionate about mentoring engineers, scaling teams from 0→1 and 1→100, and aligning technology with business growth. I thrive in fast-moving environments where impact, collaboration, and innovation intersect. Always open to building the next generation of scalable systems, empowering teams, and driving meaningful business impact through technology.

Location

Bengaluru

AI stack

claude

Work experience

Engineering Manager at Porter, Apr 2024 - Present · 2 yrs 5 mos, • Led a cross-functional team of 12+ (Backend, Mobile, Web), building a culture of ownership, accountability, and high retention. • Institutionalized DORA metrics (Lead Time, CFR, Deployment Frequency), improving delivery predictability by 12% and reducing Change Failure Rate by 7%. • Grew revenue from ₹15Cr to ₹34Cr by owning the platform strategy and rollout of a large-scale scheduling and tray allocation system. • Led the migration of multiple critical services from AWS to GCP, cutting monthly infrastructure costs by 30%. • Established operational grooming and rigorous RCA rituals, reducing reactive on-call incidents and improving system stability.

Tech Lead at Porter, Aug 2022 - Mar 2024 · 1 yr 8 mos, • Led and mentored a team of 6 engineers, owning delivery, growth, and day-to-day technical direction. • Drove an org-wide observability initiative across 15 services, achieving 99.5% system uptime. • Designed and shipped automation for partner penalties and suspensions, cutting partner-attributed order cancellations from 8.5% to 3.5%. • Built waiting-time workflows for the partner and customer apps, reducing TPO costs by 20%. • Automated handling of waiting-time, underpayment, and cancellation cases (via Sprinklr), lowering contact-center cost per order by ₹4.7. • Integrated Sendbird, Apxor, and WebEngage into the platform, reducing SMS costs by 30%. • Introduced automated coverage reporting (JaCoCo + Coveralls) across core backend services, cutting test feedback time by 25%. • Raised test coverage on a critical service from 4% to 42% and enforced an 80% coverage gate on all new code. • Optimized CI pipelines to a 5-minute average build time across critical services.

Software Engineer at Zscaler, Nov 2018 - Mar 2022 · 3 yrs 5 mos, Chandigarh, India, Zscaler is a renowned global information security firm operating in the cloud, offering services such as Internet security, web security, firewalls, sandboxing, SSL inspection, antivirus solutions, vulnerability management, and precise control over user activity across cloud computing, mobile, and Internet of Things environments. During my tenure as a Java Developer at Zscaler, my responsibilities encompassed: • Contributing to the design and development of a project (Cloud Deployment Application) utilizing a Microservice Architecture. • Addressing Change Requests (enhancements) within the project as per client specifications. • Implementing various Microservices to interact with both frontend and Ansible (Python) servers. • Automating the generation of hosts to execute within short intervals. • Integrating the Cloud Deployment Application (CDA) tool with JIRA. • Creating a "CDA Utility" to integrate the CDA tool with the Build Server. • Resolving and debugging issues reported by clients. • Designing the database schema for the application. • Composing unit test cases for functionality verification.

Application Developer at Oceaneering, Jan 2018 - Oct 2018 · 10 mos, Chandigarh Area, India, Oceaneering International is a subsea engineering and applied technology company based in Houston, Texas, U.S. that provides engineered services and hardware to customers who operate in marine, space, and other environments I worked as a Java Developer at Oceaneering. Here, my roles and responsibilities includes: • Involved in design and development of project using Core Java/J2EE. • Worked on Change Requests (enhancements) in project as per client request. • Implemented the logging facility using JIRA users. • Automate the application to run in a short time of interval. • Worked on client side implementation of RESTful APIs using to get data from JIRA and perform the appropriate HTTP method operation in JIRA. • Debug and fix issues reported by the customer on existing displays. • Written SQL/SWQL Queries to get data from Solarwinds. • Also Involved in automation of various workflow of JIRA (Jira Customization) using Groovy Script and Velocity Template. • Created different types of project, custom fields, issue types, workflows and validator in Jira. • Created Listener, Behaviour, Scripted field, webPanel using Groovy Script Runner. • Worked on TemplateMe to create notification template, formatting and SLA calculation using Velocity Template. • Worked on TEMPO to create Account, Customer, WorkAttribute and TEMPO REST API. Involved in Alertable SLA calculation by Region using ScriptRunner. Tools & Technologies: Core Java, J2EE, Spring MVC, Spring Security, Spring Boot, Log4j2, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, JSON, RESTful Web Services, SQL/SWQL, Bootstrap, CSS, JIRA REST API, Git

Senior Software Developer at OATI, Nov 2017 - Jan 2018 · 3 mos, OATI provides innovative software solutions that streamline and optimize the operational tasks required in today's energy industry, including Smart Grid. ~ Senior Developer ~ I worked as part of the WebSmartCalc and Web Intelligence Team. My experience includes: ● Involved in Requirements Gathering, Analysis & Design, Development/Coding, Testing and Support/Maintenance of applications. ● Involved in presentation of WebCalc SH project to team. ● Used Agile and Scrum development methodology. ● Mentored junior members in the team. ● Technologies/Frameworks/Tools: Core Java & J2EE, Spring Core, Spring MVC, Spring AOP, Spring Security, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, XML, RESTful Web Services, Relational - MS-SQL, MySQL, NoSQL - MongoDB, Apache Tomcat, Glassfish, IIS, Eclipse, NetBeans, Team Foundation Server (TFS), Github, Postman, SoapUI, Fiddler.

Software Developer at OATI, Jan 2017 - Oct 2017 · 10 mos, ~ Developer ~ I worked as part of the WebSmartCalc and Web Intelligence Team. Our team focused on delivering web-based platform to our client ECR, EL Paso & TEA (USA). The platform allows Energy Trading and Risk Management (ETRM). My contributions and experience in this role included: ● Part of the R&D team. ● Gained domain knowledge of Energy Trading. ● Extensive experience in Front-End, Back-End & Middleware Technologies. ● Involved in Requirements Gathering, Analysis & Design, Development/Coding, Build & Deployment, Testing and Support/Maintenance of applications. ● Used Agile and Scrum development methodology. ● Analyzed Client Stories, derived tasks out of client stories and delivered quality product within sprint timelines. ● Mentored junior members in the team. ● Technologies/Frameworks/Tools: Core Java, J2EE, Spring MVC, Spring AOP, Spring Security, Hibernate, Maven, JSP, Servlet, JavaScript, HTML, XML, RESTful Web Services, SQL

Associate Software Developer at OATI, Jul 2015 - Dec 2016 · 1 yr 6 mos, ~ Associate Developer ~ I worked in the Web Intelligence (WI) Team. My contributions and experience in this role included: • Developed Change Order module using Core Java/J2EE. • Implemented REST API using Java to consume data from the back-end system. • Generated data set and reports. • Worked on migration of existing project to MVC model using Spring. • Written SQL Queries and Stored Procedures, Functions and Triggers for CRUD operations. • Worked on Change Requests (enhancements) • Debug and fix issues in both front-end and back-end reported by the customer. • Technologies/Frameworks/Tools: Core Java, J2EE, Spring MVC, Spring AOP, Hibernate, Maven, JSP, Servlet, RESTful Web Services, JavaScript, HTML, XML, SQL

Education

Bachelor’s Degree, Computer Science Engineering, Lovely Professional University