Headline

Lead Software Architect | Designing Agentic Systems & AI-Native Architecture | Amdocs aOS | Telecom

About

I design architectures for agentic systems and AI-native enterprise software. I am a Lead Software Architect at Amdocs, currently working on agentic systems as part of Amdocs aOS, with a focus on solution architecture, architectural patterns and the design of enterprise-grade AI systems. My current focus is on designing how agentic systems should be architected — how agents reason and orchestrate work, how they interact with tools and enterprise systems, how skills and capabilities are composed, how context and knowledge are managed, and how these systems can operate within well-defined enterprise boundaries. I work across areas such as Agentic AI, Agent Architecture, Agent Orchestration, MCP, A2A, RAG, Skills, Tool Calling, Enterprise AI and AI-assisted software engineering. My background spans close to 20 years of software engineering and architecture, primarily across large-scale telecom and BSS platforms. This includes enterprise architecture, solution architecture, distributed systems, microservices modernization and architectural governance. Earlier in my career, I also held engineering leadership and line-management responsibilities, leading teams and mentoring architects and engineers. My current role is focused on technical architecture and solution design rather than people management. I am particularly interested in the architectural transition from traditional deterministic applications toward systems where AI agents can reason, collaborate, use capabilities and execute business workflows — and in defining the architecture, contracts, governance and engineering practices needed to make that transition practical for the enterprise.

Location

Pune Division

AI stack

cursor

langchain

langfuse

langgraph

notebooklm

openai

Work experience

Lead Software Architect at Amdocs, Jun 2026 - Present · 5 mos, Pune City, Maharashtra, India, - Defining solution architectures and reusable architectural patterns for enterprise agentic applications, from agent capabilities and orchestration through integration with existing enterprise systems. - Working as a Solution Architect focused on the design of agentic systems and AI-native enterprise solutions as part of Amdocs aOS. - Designing architectural patterns for systems where AI agents can reason, orchestrate tasks, use tools, access enterprise capabilities and execute business workflows. - Defining approaches for agent orchestration, skills, tools, MCP, A2A, RAG, context and knowledge management. - Designing the interaction model between agents and existing enterprise applications through well-defined APIs, tools and capabilities. - Exploring architectures for deterministic and non-deterministic agent workflows and their integration into enterprise software. - Establishing architectural principles around governance, security, reliability, observability and controlled execution of agentic systems. - Working with engineering and product teams to translate emerging AI capabilities into practical enterprise solution architectures.

Director of Engineering at Amdocs, Jan 2024 - May 2026 · 2 yrs 5 mos, Pune District, Maharashtra, India, - Led engineering teams responsible for enterprise software delivery, modernization and quality. - Managed engineering delivery and people across multiple teams while maintaining technical and architectural direction. - Drove modernization initiatives across legacy and cloud-native platforms. - Mentored architects and senior engineers and strengthened the technical leadership pipeline. - Partnered with product and business stakeholders to translate strategic objectives into engineering execution. - Introduced AI-assisted engineering practices for system analysis, design validation and modernization.

Software Engineering Architect at Amdocs, Jul 2015 - Dec 2023 · 8 yrs 6 mos, Pune/Pimpri-Chinchwad Area, - Led enterprise and solution architecture for large-scale telecom platforms - Designed and executed monolith-to-microservices transformations - Influenced R&D adoption of new technologies and architectural patterns - Delivered multiple major product releases with high stability and performance

Clarify CRM Consultant at HP, Oct 2008 - Jan 2010 · 1 yr 4 mos, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, - Converted high-level solution definitions into detailed technical designs and implementations using the Clarify CRM Smart Client Framework. - Implemented CRM modules with a strong focus on correctness, maintainability, and adherence to client and platform standards. - Developed unit and integration test cases and supported system testing activities to ensure functional and technical quality. - Worked closely with senior consultants and delivery teams to meet project milestones and customer expectations.

Deputy Manager at Reliance Tech. Services, Jul 2006 - Oct 2008 · 2 yrs 4 mos, - Translated detailed design specifications into robust technical implementations using the Smart Client Framework. - Developed and refined core application logic with a strong focus on correctness, maintainability, and performance. - Contributed to solution design discussions, ensuring technical implementations aligned with functional requirements and architectural intent. - Supported delivery teams through development, testing, and stabilization phases to ensure timely and high-quality releases. - Built a strong foundation in enterprise application development and disciplined delivery practices within large, multi-team environments.

Education

Executive Post Graduate Diploma in Business Management, Business Administration and Management, General, Symbiosis Centre for Corporate Education

B.Tech, Compute Science Engineering, PRRM Engineering College

Public links

github: https://github.com/msantosh308