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Santosh Tambe

Senior Scrum Master | SAFe Agile Lead | Agile Delivery Manager | Agile Transformation | Scrum | Kanban | PI Planning | Jira | Confluence | Azure DevOps | Stakeholder Management

Pune City

12+ years of work experience

Infosys
Dec 20241 yr 7 mosPresent

Pune City, Maharashtra, India

·       Leading two Agile teams (Scrum & SAFe) delivering enterprise-scale technology initiatives and strategic products. ·       Facilitating PI Planning, Sprint Planning, Daily Stand-ups, Retrospectives, Scrum of Scrums, ART Sync, and Release Planning. ·       Driving Agile transformation initiatives and coaching teams transitioning from Waterfall to Agile delivery models. ·       Managing Agile delivery metrics including velocity, sprint predictability, lead time, cycle time, and release tracking. ·       Collaborating with Product Owners and stakeholders for backlog prioritization, roadmap alignment, and MVP planning. ·       Mentored 10+ team members on Agile best practices, Scrum principles, and delivery excellence.
Wns Global Service PrivateLimited
Nov 20213 yrs 1 moNov 2024

Pune City, Maharashtra, India

·       Managed Agile delivery for multiple cross-functional teams using Scrum and Kanban frameworks. ·       Facilitated all Agile ceremonies including Sprint Planning, Retrospectives, Demos, Story Grooming, and Release Planning. ·       Worked closely with business stakeholders to provide delivery updates, manage risks, and resolve blockers. ·       Improved workflow efficiency through Kanban optimization, WIP management, and delivery performance tracking. ·       Created and monitored Agile dashboards, sprint metrics, burn-down charts, and release reports using Jira and Confluence. ·       Enabled continuous improvement culture through coaching, mentoring, and retrospective action planning.
AXA Global Business Services (AXA GBS)
Jun 20192 yrs 5 mosOct 2021

Pune City, Maharashtra, India

·       Facilitated Scrum adoption for development teams and improved sprint delivery efficiency through Agile best practices. ·       Worked with stakeholders and Product Owners to define acceptance criteria, prioritize backlogs, and streamline sprint execution. ·       Implemented Agile metrics including velocity, lead time, and cycle time to improve predictability and transparency. ·       Managed Jira dashboards, reporting structures, and advanced roadmap planning for Agile project tracking. ·       Enhanced collaboration and psychological safety within teams through effective conflict resolution and coaching.
AXA GO Business Operations
Jun 20183 yrs 5 mosOct 2021

Facilitated Scrum adoption for development teams and improved sprint delivery efficiency through Agile best practices. Worked with stakeholders and Product Owners to define acceptance criteria, prioritize backlogs, and streamline sprint execution. Implemented Agile metrics including velocity, lead time, and cycle time to improve predictability and transparency. Managed Jira dashboards, reporting structures, and advanced roadmap planning for Agile project tracking. Enhanced collaboration and psychological safety within teams through effective conflict resolution and coaching.
AXA GO Business Operations
Apr 20162 yrs 2 mosMay 2018

Pune City, Maharashtra, India

·       Performed end-to-end User Acceptance Testing (UAT) for insurance applications in a Waterfall delivery model for US clients. ·       Executed test scenarios, validated business requirements, tracked defects, and coordinated issue resolution with development teams. ·       Selected through Internal Job Posting (IJP) process based on domain expertise and performance. ·       Worked as Underwriting Case Manager (UWCM) supporting business operations and process quality.
AXA GO Business Operations
Apr 20162 yrs 2 mosMay 2018

Performed end-to-end User Acceptance Testing (UAT) for insurance applications in a Waterfall delivery model for US clients. Executed test scenarios, validated business requirements, tracked defects, and coordinated issue resolution with development teams. Selected through Internal Job Posting (IJP) process based on domain expertise and performance. Worked as Underwriting Case Manager (UWCM) supporting business operations and process quality.
Wipro
Jun 20141 yr 10 mosMar 2016

Pune City, Maharashtra, India

Provided technical and operational support for Australian telecom client Telstra. Coordinated with multiple operational teams to resolve customer and service delivery issues. Managed incident resolution, service requests, and process adherence. Developed strong stakeholder communication, problem-solving, and operational management skills. Built foundational experience in delivery management, customer support, and cross-functional collaboration.
Wipro
Apr 20142 yrsMar 2016

Provided technical support for Australian telecom client Telstra and coordinated with multiple operational teams. Supported telecom service delivery, issue resolution, and operational execution activities.

Santosh’s AI Stack

claude
claude

Education

Savitribai Phule Pune University

Bachelors of Engineering

Savitribai Phule Pune University

20094 yrs2013
university of pune

Bachelor of Engineering, Electronics

university of pune

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Headline

Senior Scrum Master | SAFe Agile Lead | Agile Delivery Manager | Agile Transformation | Scrum | Kanban | PI Planning | Jira | Confluence | Azure DevOps | Stakeholder Management

About

Certified Scrum Master and SAFe Agile professional with 12+ years of experience across Agile Delivery, Scrum Leadership, UAT Testing, Operations, and Digital Transformation. Over the last 7+ years, I have successfully led Scrum and SAFe teams across Banking, Insurance, Telecom, and Enterprise Technology domains, helping organizations improve delivery predictability, Agile maturity, stakeholder collaboration, and team performance. My expertise includes: ✔ Scrum & SAFe Frameworks ✔ PI Planning & Agile Release Trains ✔ Agile Transformation & Coaching ✔ Sprint Delivery & Release Management ✔ Stakeholder & Dependency Management ✔ Agile Metrics & Reporting ✔ Jira, Confluence & Azure DevOps ✔ Kanban Flow Optimization ✔ Continuous Improvement & Team Mentoring I enjoy enabling high-performing teams, removing delivery impediments, improving Agile ways of working, and driving business value through effective Agile practices. Open to Senior Scrum Master, Agile Delivery Manager, SAFe Scrum Master, Agile Program Manager, and Agile Coach opportunities.

Location

Pune City

AI stack

claude

Work experience

Senior Scrum Master & SAFe Lead at Infosys, Dec 2024 - Present · 1 yr 7 mos, Pune City, Maharashtra, India, · Leading two Agile teams (Scrum & SAFe) delivering enterprise-scale technology initiatives and strategic products. · Facilitating PI Planning, Sprint Planning, Daily Stand-ups, Retrospectives, Scrum of Scrums, ART Sync, and Release Planning. · Driving Agile transformation initiatives and coaching teams transitioning from Waterfall to Agile delivery models. · Managing Agile delivery metrics including velocity, sprint predictability, lead time, cycle time, and release tracking. · Collaborating with Product Owners and stakeholders for backlog prioritization, roadmap alignment, and MVP planning. · Mentored 10+ team members on Agile best practices, Scrum principles, and delivery excellence.

Scrum Master & Kanban Lead at Wns Global Service PrivateLimited, Nov 2021 - Nov 2024 · 3 yrs 1 mo, Pune City, Maharashtra, India, · Managed Agile delivery for multiple cross-functional teams using Scrum and Kanban frameworks. · Facilitated all Agile ceremonies including Sprint Planning, Retrospectives, Demos, Story Grooming, and Release Planning. · Worked closely with business stakeholders to provide delivery updates, manage risks, and resolve blockers. · Improved workflow efficiency through Kanban optimization, WIP management, and delivery performance tracking. · Created and monitored Agile dashboards, sprint metrics, burn-down charts, and release reports using Jira and Confluence. · Enabled continuous improvement culture through coaching, mentoring, and retrospective action planning.

Scrum Master at AXA Global Business Services (AXA GBS), Jun 2019 - Oct 2021 · 2 yrs 5 mos, Pune City, Maharashtra, India, · Facilitated Scrum adoption for development teams and improved sprint delivery efficiency through Agile best practices. · Worked with stakeholders and Product Owners to define acceptance criteria, prioritize backlogs, and streamline sprint execution. · Implemented Agile metrics including velocity, lead time, and cycle time to improve predictability and transparency. · Managed Jira dashboards, reporting structures, and advanced roadmap planning for Agile project tracking. · Enhanced collaboration and psychological safety within teams through effective conflict resolution and coaching.

Scrum Master at AXA GO Business Operations, Jun 2018 - Oct 2021 · 3 yrs 5 mos, Facilitated Scrum adoption for development teams and improved sprint delivery efficiency through Agile best practices. Worked with stakeholders and Product Owners to define acceptance criteria, prioritize backlogs, and streamline sprint execution. Implemented Agile metrics including velocity, lead time, and cycle time to improve predictability and transparency. Managed Jira dashboards, reporting structures, and advanced roadmap planning for Agile project tracking. Enhanced collaboration and psychological safety within teams through effective conflict resolution and coaching.

User Acceptance Testing Analyst at AXA GO Business Operations, Apr 2016 - May 2018 · 2 yrs 2 mos, Pune City, Maharashtra, India, · Performed end-to-end User Acceptance Testing (UAT) for insurance applications in a Waterfall delivery model for US clients. · Executed test scenarios, validated business requirements, tracked defects, and coordinated issue resolution with development teams. · Selected through Internal Job Posting (IJP) process based on domain expertise and performance. · Worked as Underwriting Case Manager (UWCM) supporting business operations and process quality.

Software Tester at AXA GO Business Operations, Apr 2016 - May 2018 · 2 yrs 2 mos, Performed end-to-end User Acceptance Testing (UAT) for insurance applications in a Waterfall delivery model for US clients. Executed test scenarios, validated business requirements, tracked defects, and coordinated issue resolution with development teams. Selected through Internal Job Posting (IJP) process based on domain expertise and performance. Worked as Underwriting Case Manager (UWCM) supporting business operations and process quality.

Technical Support Associate at Wipro, Jun 2014 - Mar 2016 · 1 yr 10 mos, Pune City, Maharashtra, India, Provided technical and operational support for Australian telecom client Telstra. Coordinated with multiple operational teams to resolve customer and service delivery issues. Managed incident resolution, service requests, and process adherence. Developed strong stakeholder communication, problem-solving, and operational management skills. Built foundational experience in delivery management, customer support, and cross-functional collaboration.

Process Associate at Wipro, Apr 2014 - Mar 2016 · 2 yrs, Provided technical support for Australian telecom client Telstra and coordinated with multiple operational teams. Supported telecom service delivery, issue resolution, and operational execution activities.

Education

Bachelors of Engineering, Savitribai Phule Pune University

Bachelor of Engineering, Electronics, university of pune