Headline

Senior Cloud & Infrastructure Engineer | Azure | M365 Admin ● ITSM ● Automation ● SLA Delivery

About

Senior Cloud & Infrastructure Engineer with 4+ years of experience managing enterprise-scale cloud and on-prem environments. Currently leading operations, handling critical incidents, stakeholder communication, SLA adherence, and mentoring engineers. Strong expertise in Azure, Windows administration, monitoring, incident & problem management, and process automation. Known for taking ownership beyond role boundaries, stabilizing environments, and reducing operational risks. I actively leverage Al tools (Copilot, automation scripts, dashboards) to improve reporting, trend analysis, and decision-making at leadership level. Core strengths: ● Supportive ● Incident & Problem Management (ITIL) ● Team Handling, Auditing & Cross-functional Coordination ● Automation & Reporting using Al tools ● SLA, KPI & Stakeholder Management

Location

Mumbai

Work experience

Senior Engineer - Cloud and Infra Management at LTIMindtree, Apr 2025 - Present · 1 yr 4 mos, Mumbai, Maharashtra, India · Hybrid

Engineer - Cloud and Infra Management at LTIMindtree, Jul 2023 - Mar 2025 · 1 yr 9 mos, Mumbai, Maharashtra, India · Hybrid

Remote Support Engineer at ACL Digital, Jan 2022 - Jun 2023 · 1 yr 6 mos, Mumbai, Maharashtra, India, I work as a Remote Support Engineer, Providing technical support to Reliance. I am providing Technical Support like Mobile/Windows Application Troubleshooting, software/server installation, troubleshooting of technical issues, Network issues

Education

BE in Electronic Engineering, University of Mumbai, Vidyalankar Institute of Technology, Mumbai

Diploma in Electronic and Telecommunication, Maharashtra State Board of Technical Education, Vidyalankar polytechnic