Headline

Quality and Project Professional | HR Operations & Process Excellence | SLA/KPI Governance | Process Automation.

About

As a quality and project professional with 3+ years in HR Operations and Payroll governance, I specialize in driving operational excellence and process transformation. I bridge the gap between complex data and strategic project delivery, ensuring SLA/KPI governance, risk mitigation, and continuous improvement across the project lifecycle. I am passionate about architecting scalable frameworks, managing cross-functional stakeholder alignment, and utilizing Lean/Six Sigma methodologies to optimize resource capacity and process efficiency. My focus is on delivering measurable results through data-driven decision-making and robust root cause analysis (RCA/FMEA). Core competencies: Project lifecycle management & program coordination Quality management systems (QMS) & operational excellence SLA/KPI governance & performance management HR systems optimization (Workday, Kronos, UKG) Process automation & workflow streamlining Stakeholder management & cross-functional leadership

Location

Bengaluru

Work experience

Quality Analyst at Wipro, Dec 2024 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Associate People Operations at AMH Services, Sep 2023 - Dec 2024 · 1 yr 4 mos, Hybrid

Human Resources Specialist at AMH Services, Sep 2023 - Dec 2024 · 1 yr 4 mos, Processed accurate bi-weekly payroll for employees using tools such as Kronos and UKG UltiPro, ensuring timely and accurate compensation and compliance. Managed and processed Off-Cycle and Termination Payments, maintaining detailed timecards and ensuring all related documentation was compliant. Implemented robust quality control procedures and conducted regular audits of payroll data to identify and rectify errors, resulting in improved data accuracy and compliance. Drafted and processed SOPs for multiple clients, ensuring clarity, consistency, and alignment across diverse HR processes. Analyzed operational data to spot trends and identify areas for improvement, using data insights to drive workflow efficiency within the Center of Excellence (COE) and Operations.

Human Resources Executive at Quantum IT Innovation, Sep 2022 - Sep 2023 · 1 yr 1 mo, Remote

Human Resources Intern at HCL Technologies, Jan 2022 - Apr 2022 · 4 mos, Lucknow, Uttar Pradesh, India, Recruiting candidate, Maintaining database,

Education

Postgraduate Degree, M.Sc, Veer Bahadur Singh Purvanchal University, Jaunpur

Bachelors of Science, Veer Bahadur Singh Purvanchal University, Jaunpur