Headline

Software Engineer @Salesforce | ex-Zscaler | NIT Delhi

About

I am a Software Engineer at Salesforce specializing in scalable backend architectures and production-grade AI systems. My current focus is engineering Agentic AI solutions that transform customer engagement for Tier-1 global banks. Recently, I helped productize the Banking Service Assistance Agent on Agentforce, leveraging Retrieval-Augmented Generation (RAG), ontological data modeling, and semantic layers to ground large language models and build reliable, autonomous enterprise systems. Beyond AI, I bring comprehensive experience across the full software stack. At Salesforce, I am building the Next-Generation Wealth App by developing MCP servers, tools, and universal UI widgets. This architecture utilizes a single UI codebase that auto-translates and renders seamlessly across diverse deployment environments. Previously, at Zscaler, I architected the Kotlin-based "Executive Insights" mobile application from scratch for CISO dashboards. My versatility extends to full-stack web development, having built responsive platforms and client dashboards using ReactJS, NodeJS, and Firebase during my time at Bosscoder Academy and Visit Health. I graduated as Department Rank #1 in Computer Science from NIT Delhi with published deep learning research (IEEE). I thrive in environments where I can bridge cutting-edge tech with highly reliable software. Core Proficiencies: • AI & Architecture: Agentic AI, RAG, Ontological Modeling, Semantic Grounding, MCP Servers • Backend: Java, Spring Boot, NodeJS, Python, Flask, Firebase, SQL • Frontend & Mobile: ReactJS, TypeScript, Cross-Platform UI, Kotlin, Android Jetpack Compose

Location

New Delhi

AI stack

anthropic apis

claude code

claude

codex

cursor

gemini

Work experience

Software Engineer 1 (AMTS) at Salesforce, Jan 2025 - Present · 1 yr 11 mos, Hyderabad, Telangana, India, • Onboarded 10+ Retail Banking features in Financial Services Cloud — Transaction Dispute Management with real-time Visa/Mastercard integration, Card Lock/Unlock, Address Update, Report/Replace Card, and more — built across Apex, LWC, Flow, and Java for Tier-1 banking customers. • Productized these capabilities as the Banking Service Assistance Agent on Agentforce + Slack, delivering an AI-driven self-service experience that lifted customer self-service rates by 40–60% at Tier-1 banks and reduced load on traditional support channels. • Building the Client 360 experience for the Next-Generation Wealth Advisor App — a unified workspace aggregating financial, relational, and engagement context across Personal & Household accounts, with AI-driven Account Pulse summaries and proactive risk/opportunity alerts surfaced to advisors via Slack to recommend next-best actions. • Reduced product onboarding time by 90% for the Financial Services Dispute Solution by building an automated deployment engine handling 250+ configuration components, field-level security, and automated data seeding — enabling rapid rollout across multiple Tier-1 banking customers globally. • Designed and shipped a secure JWT-based Identity Bridge integrating the Banking Service Assistance Agent into third-party customer portals using certificate-based authentication and secure session validation — unlocking out-of-platform self-service journeys for end customers. • Built the Enterprise Licensing Foundation (SKU) for a multi-agent AI platform, developing the Java-based backend logic and provisioning workflows that enable scalable global deployment of 5+ specialized AI agents across the Agentforce ecosystem.

Software Development Engineer at Zscaler, Jun 2024 - Jan 2025 · 8 mos, Hybrid, • Owned end-to-end delivery of production features on the Executive Insights app, shipping new Risk 360 views to enterprise customers and partnering with backend, design, and PM stakeholders to ship cross-functionally. • Strengthened system resilience by implementing centralized exception handling for network-level failures (SSL / DNS), measurably reducing client-side crash rates and improving MTTR through automated diagnostic logs. • Served as the "Release Guru", owning the end-to-end deployment lifecycle, and built a real-time observability suite using Firebase + Crashlytics with custom performance KPIs to proactively detect and resolve production anomalies.

Software Developer at Zscaler, Mar 2024 - Jun 2024 · 4 mos, On-site, • Bootstrapped the "Executive Insights" mobile app from scratch, architecting the foundation in MVVM + Jetpack Compose to surface real-time security posture and Risk 360 analytics for CISO-level dashboards. • Designed and implemented a data-prefetching engine for high-traffic widgets, reducing application latency by 80% and significantly improving Time-to-Interactive on security-data screens. • Scaled Kotlin unit test coverage to 80%+ using modern testing frameworks, validating risk-calculation algorithms and preventing regressions across the analytics pipeline.

Software Engineer at Bosscoder Academy, Jan 2024 - Feb 2024 · 2 mos, Noida, • Developed a streamlined mentorship flow using clean architecture, enabling efficient management of mentor sessions across the platform, utilizing ReactJS for the frontend and TailwindCSS for responsive UI design. • Contributed to features with a focus on implementing CRUD operations, collaborating on both frontend development with TypeScript and backend services using Firebase, Python and Flask.

Backend Developer at Visit Health, Jul 2022 - Aug 2022 · 2 mos, Remote, • Created client dashboard for seamless report tracking, making significant contributions to the project's backend development. • Designed optimized database schema and implemented efficient backend APIs and SQL queries for report retrieval and display.

Education

Bachelor of Technology - BTech, Computer Science, National institute of technology delhi

Creane Memorial High School