Headline

Product Manager — Payments & Fintech | Building AI-powered financial products | ICICI Bank · Ex-NextLeap Fellow

About

I'm a Product Manager with close to 3 years of experience building payment products at ICICI Bank — one of India's largest financial institutions — serving millions of customers across digital banking, UPI, and card services. My background is unusual for a PM: I started as a Mechanical Engineer, which trained me to think in systems, constraints, and first principles. I brought that lens into product — learning to break down complex user problems, map them to business outcomes, and ship solutions that actually move metrics. Over the past year, I've been doubling down on AI. I'm deeply interested in how LLMs, recommendation systems, and intelligent automation can fundamentally reshape financial products — from smarter fraud detection to personalized banking experiences. I've been building AI-focused case studies and upskilling in AI product strategy to make this transition count. Outside of work, I enjoy breaking down products I use daily — asking what's working, what's broken, and what I'd build differently. If you're building AI-native products in fintech, or thinking about how AI can reshape consumer experiences — let's talk.

Location

Kolkata

AI stack

claude

elevenlabs

lovable

n8n

notebooklm

Gamma

Work experience

Manager at ICICI Bank, Apr 2026 - Present · 3 mos, Kolkata

Product Manager(Payment Products and Services) at ICICI Bank, Jun 2023 - Mar 2026 · 2 yrs 10 mos, Bengaluru, - Own the end-to-end product roadmap for payment services, working with engineering, design, compliance, and business teams to deliver features for millions of customers across UPI, cards, and digital banking. - Drive data-informed product decisions by defining KPIs, tracking funnel metrics, and running A/B experiments to improve conversion and retention across payment touchpoints. - Led discovery and scoping for 3+ product features from problem definition through launch — including stakeholder alignment, PRD creation, and go-to-market coordination. - Collaborate with risk and compliance teams to build rule-based and data-driven controls that reduce fraud and chargebacks, balancing security with frictionless UX. - Manage payment product backlog in Jira, prioritize using ICE/RICE frameworks, and coordinate sprint delivery with cross-functional squads. - Engage directly with CRM and customer ops teams to identify pain points from support escalations and translate them into product improvements.

Expert at Infinizi Consulting Pvt Ltd, Apr 2021 - Feb 2022 · 10 mo, Remote, - Supported product and operations functions at an early-stage consulting firm, contributing to process documentation, data analysis, and client deliverables. - Built and maintained Excel-based reporting dashboards and data models to track operational metrics and support decision-making for internal and client teams. - Developed structured problem-solving and analytical skills in a fast-paced, ambiguous environment — a foundation that directly informs my current PM practice.

Member at Team XLR8, Dec 2019 - Jan 2023 · 3 yrs 2 mos, Kolkata, West Bengal, India

Education

Bachelor of Engineering - BE, Mechanical Engineering, Jadavpur University

ISC, Science with Mathematics and Computer Science, Purwanchal Vidyamandir

Public links

github: https://github.com/sxnskar

sanskargupta-ai-pm.lovable.app: https://sanskargupta-ai-pm.lovable.app/