---
title: "Sankharram Sethuraman - Senior Operations Representative in Chennai | Tal"
description: "Meet Sankharram Sethuraman, Senior Operations Executive | SME | Process Improvement | Training, Quality & Performance Optimization Specialist based in Chennai."
image: "https://tal.club/meet/sankharram-sethuraman/share-image"
---

# Sankharram Sethuraman on Tal

## Headline

Senior Operations Executive \| SME \| Process Improvement \| Training, Quality & Performance Optimization Specialist

## About

Senior Operations Professional & Emerging SME with proven expertise in healthcare voice operations, SLA governance, and performance transformation\. I thrive in fast\-paced BPO environments where operational discipline meets customer experience\. From leading certification batches to driving measurable KPI improvements, I focus on converting performance gaps into measurable gains\. I operate at the intersection of operations, analytics, and people development — supporting agents on the floor while aligning with leadership and clients to ensure sustainable performance outcomes\. Focused on growing into SME / Assistant Manager roles where I can scale impact beyond individual contribution\. Let’s connect and collaborate on driving operational excellence\.

## Location

Chennai

## Work experience

Senior Operations Representative at Concentrix, Jun 2024 \- Present · 2 yrs, Chennai, • Delivered healthcare inbound voice support maintaining 92% Quality and 85%\+ Service Level compliance\. • Acted as SME support handling complex queries, escalations, and real\-time floor assistance\. • Conducted Time & Motion Analysis achieving 18% AHT reduction\. • Improved Quality Score across the floor by 22% via structured coaching and targeted refresher sessions\.

Technical Support Engineer at Movate, Sep 2023 \- Mar 2024 · 7 mos, Chennai, Tamil Nadu, India, • Enable customers in Installation, Configuration and Troubleshooting of wired and wireless products \(Desktop phones, Apps, softphones and Handsets\)\. • Cross function with sales ,Account retention and Technical content teams to provide end\-to\-end technical solutions to customers\. • Account Management, end\-to\-end Techincal Support\. • Customer satisfaction and first call resolution\.

Collections Specialist at Skill\-Lync, Apr 2022 \- Jan 2023 · 10 mos, Tamil Nadu, India, • Collaboration with Sales and Marketing teams • Prescribe various financial enablement options to customers • Obtain required documentations from customers • Validate documents and ensure authenticity for smoother processing • Collaborate with financial institutions to and educational loan process • Identifying customer shortcomings and solving their queries • Customer Retention and post\-sales – converted old month sales, understood their pain points and convinced them to resume the program for better career opportunities\.

Inside Sales Specialist at Skill\-Lync, Jan 2022 \- Apr 2022 · 4 mos, Chennai, Tamil Nadu, India, • Sales funneling based on Academic Curriculum disciplines • Customer profiling to identify prospectus based on Short / Mid\- and Long\-term Timelines • Establish Customer connects to understand their potential requirements • Build relationship with potential customers and keep them warm • Debrief Service offerings in alignment with customer requirements • Help customers to build a career roadmap aligning with Industry Trends and Progressions • Conversion of Prospectus into Potential Clients • Maintaining accurate and up to date client information in the CRM and portal • Ensure Win\-Win mindset throughout Sales and Marketing Cycle

Digital Marketing Intern at Intelligent Overseas Education, Aug 2021 \- Nov 2021 · 4 mos, Chennai, Tamil Nadu, India, Worked as a Digital Marketing Intern involved in : a\. Organic Promotional methods b\. Off\- page SEO efforts, generating backlinks and bookmarking c\. Keyword Research and maintaining Keyword Database d\. Social Media post concept and creation e\. Learning basics of SEM rush f\. Social Media Marketing g\. Content writing for social media platforms

Management Trainee \- digital marketing at Spini, Feb 2021 \- Mar 2021 · 2 mos, Chennai, Tamil Nadu, India, i\) worked on promoting an E\-learning website for extracurricular activities at home\. ii\) Formulated strategies on how to post eye\- catching pics or videos in social media to attract parents in middle east and enroll their children \. iii\) studied the time zones of countries in middle east and strategies were formed as to identify the right time and the relevant customer segment to pitch in promotional pics and videos to attract prospective parents\. The target audience are NRI parents

## Education

Master of Business Administration \- MBA, Business Analytics, Vel's Institute of Science, Technoloyg and Advanced Studies, Chennai

[View the original profile](https://tal.club/meet/sankharram-sethuraman)

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