---
title: "Sanket Kulkarni - Senior Cloud Support Engineer in Hyderabad | Tal"
description: "Meet Sanket Kulkarni, AI Support Engineer | Cloud Support Specialist @ Google Operations | GenAI Platforms | ITSM | RAG & Agentic AI | Built AI Chatbots & Workflow Automations | GCP | Python | LLMOps | GCPx3 | Red Hatx2 based in Hyderabad. AI stack includes aistudio, antigravity, and claude. Explor..."
image: "https://tal.club/meet/sanket-kulkarni/share-image"
---

# Sanket Kulkarni on Tal

## Headline

AI Support Engineer \| Cloud Support Specialist @ Google Operations \| GenAI Platforms \| ITSM \| RAG & Agentic AI \| Built AI Chatbots & Workflow Automations \| GCP \| Python \| LLMOps \| GCPx3 \| Red Hatx2

## About

I started my career in testing and support\. Today, I build AI\-powered solutions that reduce support effort, automate workflows, and help teams move faster\. I’m currently working as a Cloud Support Specialist supporting enterprise environments and AI\-driven platforms, where I handle production troubleshooting, incident resolution, bug triaging, log analysis, and cross\-functional escalations\. Along the way, I moved beyond support into automation, GenAI, and workflow engineering \- building RAG\-based chatbots, AI assistants, and internal tools using LLMs, Agentic AI concepts, Gemini, LangChain, LangGraph, n8n, SQL, and GCP\. Over the last 6\+ years, I’ve worked across telecom, networking, cloud support, and enterprise operations\. I’ve built automation solutions that reduced handling time by 93%, created AI systems that lowered L1 support demand by 63%, standardized workflows for 100\+ engineers, delivered technical sessions, mentored teams, and acted as the bridge between customer support and product engineering\. Right now, I’m focused on the next phase of my career: moving deeper into AI Engineering, AI Support Engineering, FDE\-1, and platform\-focused roles where I can combine technical problem\-solving, automation, cloud experience, and GenAI to build systems that create measurable impact\. Always open to conversations around AI, cloud, automation, and building what’s next\.

## Location

Hyderabad

## AI stack

aistudio

antigravity

claude

codex

gemini

notebooklm

## Work experience

Senior Cloud Support Engineer at Google Operations Center, Aug 2024 \- Present · 2 yrs 1 mo, ● Led end\-to\-end troubleshooting for enterprise AI products by coordinating between support teams and Product Engineering, accelerating resolution of high\-priority incidents\. ● Investigated production issues through log analysis, debugging traces, and performance monitoring, improving incident diagnosis efficiency\. ● Conducted Root Cause Analysis \(RCA\) for customer\-impacting issues, reducing repeat escalations and improving resolution quality\. ● Built an AI\-powered support chatbot using RAG and Dialogflow CX, reducing L1 “how\-to” queries by 63%\. ● Developed an automation platform using SQL workflows and Gemini AI, reducing handling time by 93% \(30 mins → 2 mins\)\. ● Automated documentation and case workflows using Google Apps Script, enabling adoption across 100\+ support engineers\. ● Delivered technical enablement sessions on GenAI automation frameworks for 125\+ engineers and stakeholders\. ● Mentored L1/L2 engineers through audits, workshops, and troubleshooting reviews, improving knowledge transfer and case quality\. ● Drove process innovation initiatives by partnering with operational excellence teams to deploy automation ideas\. ● Consistently exceeded KPIs by maintaining 100% CSAT, 98% quality, and strong productivity metrics\.

Tech Process Senior Associate at Google Operations Center, Dec 2022 \- Aug 2024 · 1 yr 9 mos, ● Helped clients worldwide implement Google Tag on their website using hardcode or via Google Tag Manager\. ● Set up conversion actions in Google Ads as per the requirements using data layers or CSS selectors\. Google Tag implementation and troubleshooting ● Built an Automation Tool \- 1\. Working on each case involved generating screenshots\. These screenshots need to be saved in a Google Doc with the same case ID & supposed to be shared with the right set of people\. The link to this document should be attached to the case\. 2\. Created a simple tool using Google AppsScript, automating this entire manual effort by taking just the Case ID as input\. 3\. This saved 5\-7 minutes for each agent on each case\. ● Architected a GenAi tool \- 1\. Created a POC of a GenAI tool, responsible for improving quality and avoiding possible compliance errors from an agent perspective\. 2\. The tool took real\-time inputs\. Processed and generated results to help agents during an appointment\. 3\. Considering 90% or more accurate model will reduce 98% or more compliance errors, drastically improving the quality score\. ● Achievements & Awards \- EXCEEDED EXPECTATIONS RATING \- For delivering exceptional performance throughout the year 2023 INDIVIDUAL CONTRIBUTOR AWARD \- For best performer of the month, September 2023

Technical Support Engineer at Movate, Feb 2022 \- Nov 2022 · 10 mos, Chennai, Tamil Nadu, India, ● Resolved networking issues for NetGear customers by troubleshooting routers, extenders, and mesh environments remotely\. ● Diagnosed WiFi6 issues, including network drops, speed degradation, and MAC\-related problems, improving first\-call resolution\. ● Optimized customer issue handling through structured troubleshooting, achieving 92% FCR\. ● Maintained high support quality and customer experience, delivering 98% CSAT\. ● Improved operational efficiency by sustaining 22\-minute AHT while handling technical escalations\. ● Increased upsell performance through solution\-based recommendations, generating $560/month average revenue\.

Customer Service Associate at Tech Mahindra, Aug 2021 \- Jan 2022 · 6 mos, Noida, Uttar Pradesh, India, ● Provided 24/7 customer support via phone & email ● Resolved product return\-related issues in the Large & electronics segment ● Handled daily 50\+ cases from direct consumers & achieved monthly KPIs

Test Engineer at Infosys, Apr 2020 \- Mar 2021 · 1 yr, Pune, Maharashtra, India, ● Executed 150\+ manual test scenarios across telecom applications using Agile delivery practices\. ● Validated application logic through regression and functional testing using Selenium and SoapUI, improving release confidence\. ● Developed automation scripts in C\# with Excel parameterization, reducing repetitive validation effort\. ● Collaborated with cross\-functional teams to identify defects and improve testing coverage\. ● Performed code\-level verification and issue validation, increasing defect detection accuracy\. ● Supported release cycles by ensuring stable deployments and quality compliance\.

System Engineer Trainee at Infosys, Oct 2019 \- Mar 2020 · 6 mos, Mysore, Karnataka, India

## Education

Bachelor of Engineering \- BE, Computer Engineering, SINHGAD INSTITUTE OF TECHNOLOGY,LONAVLA

C\.S\.M\.S\.S\. College of Polytechnic

## Public links

- github: https://github\.com/ksanket96

[View the original profile](https://tal.club/meet/sanket-kulkarni)

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