Headline

Business Analyst | Customer Success @ RecVue |

About

With a Master’s degree in Computer Science from Chicago State University, I currently serve as a Customer Success analyst at RecVue, where I lead enterprise client engagements and drive customer-centric initiatives. My core competencies include trusted business advising, effective product communication, and leveraging my technical background in computer science to deliver impactful solutions for global organizations. At RecVue, I collaborate with cross-functional teams to ensure seamless communication and the success of customer initiatives. Drawing from prior roles in business analysis and consultancy, I approach challenges with a problem-solving mindset and a focus on building sustainable relationships. I am driven by the opportunity to enhance customer experiences and contribute to organizational success through innovative strategies and teamwork.

Location

Hyderabad

Work experience

Customer Success Manager at RecVue, Dec 2022 - Present · 3 yrs 8 mos, Hyderabad, Telangana, India

Customer Success Specialist at RecVue, Dec 2022 - Present · 3 yrs 8 mos, Served as the primary point of contact (SPOC) for global enterprise clients, ensuring seamless communication and proactive management of customer success initiatives.

Business Analyst at RecVue, Dec 2022 - Present · 3 yrs 8 mos

Business Analyst at Webomates, Aug 2021 - Sep 2022 · 1 yr 2 mos, India

Customer Success Specialist at Webomates, Aug 2021 - Mar 2022 · 8 mos, Managed customer relationships across multiple high-impact testing and digital-transformation projects.

Consultant at ICICI Bank, Jan 2019 - Jul 2021 · 2 yrs 7 mos, Gathered and analyzed requirements for enterprise banking digitization initiatives (Branch-On-The-Move, INSTA Banking, eCBR, Reports & Registers Digitization).

Education

Master's degree, Computer Science, Chicago State University

Bachelor's degree in computer science, Computer Science, christu jyothi institute of technology and science