Headline

Project Management | Streamlining Efficiency and Driving Results | Business Operations | Category Management | Logistics | Ex-Zomato,Pinch

About

Hey there! I’m a mechanical engineer from Birla Institute of Technology and Science, Pilani, but what really gets me going is solving operational challenges. Whether it was improving workflows at Zomato, rethinking how we hire people at ECS ME, or driving operational excellence at Pinch, a premium home concierge brand for HNIs—I’ve always been focused on making things run smoother and smarter. At Pinch, I led initiatives across vendor management, financial reconciliation, and service optimization. From creating SOPs to launching new service verticals, it was all about building systems that scale and deliver quality—day in and day out. Before that, at Zomato, I wore many hats to support operations and growth. I assisted account managers post-onboarding, coordinated and built restaurant menus for partner accounts, and collaborated with various teams to keep things running smoothly. I also dug deep into data—scraping information from aggregator platforms to fuel growth activities. One highlight? Conducting user satisfaction surveys to get real insights into customer experience and improve service delivery. And it’s not all about work for me. I’ve organized events for the PAN IIM - Alumni Group, which lets me blend creativity with some good old-fashioned planning. So, what’s next? I’m excited to keep using my skills to find new efficiencies, manage impactful projects, and tackle operations-related challenges. I love the thrill of uncovering better ways to do things—whether it’s streamlining a workflow or steering a project from concept to execution—and I’m eager to see what opportunities lie ahead. In short, I’m not just someone who’s good at his job. I’m a problem solver, a strategist, and someone who loves turning opportunities into real-world results!

Location

Bengaluru

AI stack

claude code

claude

gemini

openai

Work experience

Junior Project Coordinator at Axi, Jul 2025 - Present · 1 yr 3 mos, Bengaluru

Operations Excellence | Assistant Manager at Pinch, Apr 2024 - Jul 2025 · 1 yr 4 mos, Gurugram, -Standardised and tracked task execution across teams, boosting completion efficiency by 30%. -Designed SOPs for high-frequency Service used in Home concierge. -Coordinated with cross-teams to reduce response delays and enable smoother escalations. -Supported leadership in daily planning and issue resolution through structured logs.

Operations Excellence | Executive at Pinch, Dec 2023 - May 2024 · 6 mos, Gurugram, Haryana, India, -Established efficient workflows and SOPs for smooth operations and increased efficiency. -Collaborated across functions to optimize resources, minimize bottlenecks, and boost productivity and cost savings. -Analyzed operational data to cut costs while maintaining quality, driving profitability

Operations Trainee | Executive at Pinch, Oct 2023 - Nov 2023 · 2 mos, Gurugram, Haryana, India, -Conducted research to gather project-based requirements, facilitating efficient planning. -Assisted in the preparation of project proposals, presentations, and documentation. -Oversaw on-site operations, coordinating with vendors for seamless set-up. -Contributed to project execution, ensuring timely completion within budget.

Growth Operations Intern at Zomato, Jan 2022 - Jul 2022 · 7 mos, Dubai, United Arab Emirates, • Assist account managers after onboarding • Data scraping of aggregators for their growth by various activities • Assist various departments for smooth operations • Coordinating and building restaurant menus for zomato accounts • Conduct users satisfaction survey for consumers to understand their experience with the company

Education

Bachelor's degree, Mechanical Engineering, Birla Institute of Technology and Science, Pilani

Business Administration and Management, General, Stoa