Headline

Driving IT Transformation with IT Infrastructure Expertise at UL Solutions

About

With a distinguished career at Underwriters Laboratories, my role as IT Leader for Greater Asia centers on driving transformation and leading IT services delivery. We've advanced enterprise system performance through strategic adoption of IT tools, systems, and automation solutions, with a focus on comprehensive IT infrastructure including Network, OS, Firewall, and VoIP systems. My team has been pivotal in managing business continuity and incident response across multiple regions. Our organization's commitment to service excellence is reflected in my leadership in crisis management and facilities process improvement. We have implemented cutting-edge technologies and managed substantial projects, consistently aiming for maximum system uptime and exceeding user expectations. The collective efforts have resulted in strengthening our IT operations, reinforcing our dedication to integrity, discipline, and fostering a results-driven team culture.

Location

Bengaluru

AI stack

claude

grok

notebooklm

openai

Work experience

IT Leader Greater Asia ( South Asia , ASEAN, Japan , Korea , ANZ) at UL Solutions, Feb 2021 - Present · 5 yrs 9 mos, Bangalore, Combining my vast IT experience and leadership skills in driving transformation, IT services delivery roadmap, adoption of relevant IT Tools/ Systems / Automation Solutions for taking enterprise system performance to the next level. Focusing on the ‘big picture’ and how all technical pieces fit together in terms of breadth and depth of IT Infrastructure including Network- LAN/WAN/VLAN, OS, Firewall, Servers, Hardware, Desktop, Software, VoIP/ Special Systems ► Managing diverse roles and responsibilities as:  Regional Crisis Manager for Asia and Europe  Part of Facilities Management Process Derivative Team  Work Place Support for Greater Asia /ANZ/ South Africa  Key Driver in Global M&A Team for IT System Integration and Due Diligence ► Designing and communicating IT Plans, Policies, and Standards for acquiring and operating IT Systems ► Liaising with cross-functional teams to foster cooperation and maintain good working relationships ► Providing technical direction, proposing budgets for projects purchases/ upgrades ► Heading large-scale IT Information/ Transformation Projects/ Programs from SOWs, resource planning, progress tracking, metrics reporting to completion within time, budget & QA norms ► Managing a portfolio of client accounts, securing new projects through Pre-Sales, RFPs/ RFQs, Solution Demos, Contract Negotiations to Successful Deal Closures ► Overseeing Vendor Management, Purchase and AMCs for securing IT products/ hardware /software and licenses at cost-effective terms to meet current and future IT Infra Needs ► Implementing Disaster Recovery, Business Continuity Plans, for smooth functioning of all IT Applications, Network and Hardware Systems, 24x7x365 business operations ► Leading and monitoring the performance of team members and organizing trainings for skill development.

Regional Information Technology Manager at UL Solutions, Feb 2005 - Present · 21 yrs 9 mos, India, ► Administered BCP, Disaster Recovery, Critical Incident Management, as workplace support Lead for Asia; successfully established Data Center and migrated the same to Singapore; drove AD User migration from AP domain to Global Domain ► Directed Service Desk Operations, formulated Budgets, steered Global RFP and RFQ Documents, ► Managed Global Business and IT Project Portfolios, to improve end-User Machine Performance ► Introduced New Technology in Asia Pac Region Server Virtualization and UC, AVPN Roll-out in Asia ► Front-led Roll-out of HP Switches and Avaya Voice System Upgrade in 2012 for Asia Capital spending 2.5 Million USD and MS Team in 2019- 2021 ► Successfully led migration of:  Lotus Notes to Office 365 AVAYA Telephony to Skype for Business / MS Teams  Users from 5 Regional Domains to a Single Domain  Asia Pac MPLS Ckt’s from NTT to AT&T (PM from UL), PM for Unified Communication & Cisco to HP Network Infrastructure ► Established:  Lab for UL Singapore , UL Vietnam , UL Indonesia , UL Korea , UL Thailand / India (Secure lab) and offered Consultancy to Mercedes-Benz Lab and USHA Electrical  Centre of Excellence (COE) for Offshore Software Development Center in Bengaluru ► Headed end-to-end Management of Information Security which includes Security Planning, Risk Management, Governance, Audits, Incident Management in adherence to Corporate Information Security Policies and Standards ► Directed teams for providing:  Robust Change/ Incident/ Problem Management and Technical Support as per ITIL guidelines, ensuring minimum downtime, zero escalations and high end-user satisfaction  Active Directory Administration, Desktop, Server, Database, Network and VoIP Systems Management

Associate Manager at HCL Technologies, Feb 2001 - Jan 2005 · 4 yrs, Bangalore DSL Software (Deutsche Software), Network and Security lead Managing team of 13staff for managing WAN Links - Design and Escalation (Level 3 Support). Overseeing installation and configuration of Sun/Linux /AIX / NT servers, WAN, LAN, Definity, Digital Phones, Nokia Firewall and BS7799 STD; involved in managing Bandwidth using "Sitara" bandwidth management tool. Setting-up DEFINITY, INITUITY, PARIDIUM and DECT (Wireless Mobile Extensions). Setup 8 Locations across Bangalore for HCL

Senior System Administrator GIO at Lucent Technologies R&D Centre, Sep 1998 - Feb 2001 · 2 yrs 6 mos, Administering a team Support Engineers for managing administration of NT based servers, Definity and ISDN phones. Managing maintenance of leased and microwave link of 384 KB and 1 MB, SMS Server, Local Proxy Server and Cabletron & Cajun Switches. Designing & maintaining Voice Network in Bangalore entailing maintenance of Definity, Intuity, Digital & ISDN Phone Network with DID Facility on Fiber.

Bangalore Customer Support Engineer at MELSTAR Information Technologies Ltd, Apr 1996 - Jun 1997 · 1 yr 3 mos, Desktops , Server , Structured Cabling

customer support engineer at NCR Corporation, 1996 - 1998 · 2 yrs, New Delhi, Delhi, India, Looking after Servers , Cash Terminals , ATM , Encoders , UPS

Education

BE, Electronics, Ramaiah Institute Of Technology

Bachelor of Engineering (B.E.), Electronics, bangalore university