Headline

Senior Director of Product Management @ First Advantage | PMP, CSM, CSPO

About

I’m a product leader with over 15 years of experience designing internal platforms that reduce friction, improve decision-making, and scale operational efficiency. My work spans product strategy, data platform development, and transformation of complex systems into self-serve, automation-first solutions. I focus on identifying systemic bottlenecks — whether in workflows, data access, or cross-team collaboration — and resolving them through platform thinking and clear product design. Influenced by principles like the Theory of Constraints and modern data governance, I believe in building solutions that not only deliver outcomes, but restore flow and clarity across the organization. My approach is pragmatic: understand the constraint, simplify the path forward, and create leverage through data and tools that people actually use.

Location

Bengaluru

AI stack

claude code

claude

notion

ChatGPT

Supabase

Vercel AI SDK

Work experience

Senior Director of Product Management at First Advantage, Jun 2025 - Present · 1 yr 3 mos, Remote, Promoted to lead transformation of First Advantage’s enterprise data ecosystem, aligning data strategy with business objectives and delivering scalable, client-ready data products. Orchestrating platform consolidation and modernization across legacy systems. Driving cloud adoption and platform standardization to improve speed, reliability, and scale. Launching self-service and embedded data capabilities to empower teams and clients.

Director of Product Management at First Advantage, Apr 2023 - May 2025 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Elevated to lead strategic planning, product leadership, and cross-functional alignment across internal platforms and corporate applications. Entrusted with modernizing customer care tools and developing self-service capabilities to improve support scalability and operational efficiency. • Digital Transformation: Spearheaded the modernization of internal tools by unifying disparate systems into an API-first platform, replacing legacy RPA workflows. This initiative delivered over $1.15M in vendor cost savings and an additional $300K in operational efficiency through reduced manual intervention. • Product Innovation: Delivered self-serve configuration tools that reduced onboarding time by 30%, and consolidated top customer call drivers into a unified care platform — reducing Average Handling Time by 50% and improving first-time resolution. • Consolidation: Led the integration of support and setup applications across Customer Care, Application Support, and Account Setup functions, driving standardization, reducing tool sprawl, and improving agent productivity through unified workflows.

Senior Product Owner at First Advantage, Apr 2022 - Mar 2023 · 1 yr, Responsible for leading product strategy for Customer Onboarding and Corporate Applications encompassing CRM, product catalogue, Issue tracking system, knowledge management system and billing applications. • Led the successful migration of customer care operations from Siebel to Salesforce, resulting in improved scalability, user adoption and OPEX saving of $500K • Advocated for and implemented low-code new product configuration tool, reducing the time to market for new product development by 30%. • Reduced reliance on development resources and new revenue of $200k for 1st year

Team Lead at Aditya Birla Minacs world Wide Ltd, Sep 2013 - Nov 2013 · 3 mos, Banglore, • Assisted the Business Head in setting up an inbound customer care team for an Indian based Ecommerce business from the scratch. Activities i participated were resource planning, recruitment, knowledge transfer and documentation of processes

Team Lead at Aditya Birla Minacs world Wide Ltd, Jan 2008 - Feb 2012 · 4 yrs 2 mos, Banglore, India, • Managed multiple voice and non-voice customer care teams for US based clients in the course of 4 years which included Voice support for Credit Card Customer Support for US, Broadband Tech Support and Customer retention queue. Non-voice process for customer bill extension.

Public links

github: https://github.com/mssanjee