---
title: "SANJEEV KUMAR - Customer Communications Executive in Pune District | Tal"
description: "Meet SANJEEV KUMAR, Driving Business Growth | Strategic Thinker | Expert in Client Success based in Pune District."
image: "https://tal.club/meet/sanjeev-kumar-3/share-image"
---

# SANJEEV KUMAR on Tal

## Headline

Driving Business Growth \| Strategic Thinker \| Expert in Client Success

## About

I have 3\+ years of professional experience, having held the job title of Sr\. Executive with the companies i have worked with\. I possess excellent strengths in communication, management, and customer service\. As I have computers and Mangement Knowlege both as i held a degree in M\.Sc \(Computer Science\) and PGDM \(Marketing\)\.

## Location

Pune District

## Work experience

Customer Communications Executive at Bajaj General Insurance, Nov 2024 \- Present · 1 yr 8 mos, Pune, • Reviewed team content requests and obtained CX Head approvals\. • Built a repository for stage wise communications across departments/LOBs\. • Conducted monthly reviews of SMS communications and implemented corrective actions\. • Managed template review, approval, and whitelisting within agreed timelines\. • Monitored weather updates and issued proactive advisories after approvals\. • Used DLT VIL Power for whitelisting, and partnered with third party vendor Netcore to run SMS, email, WhatsApp, and RCS campaigns\. • Ensured full compliance through periodic checks and audits\. • Generated campaign performance reports to maintain transparency\. • Led weekly partner reviews \(Netcore/others\), documented minutes of meetings \(MOM\), and ensured closure of action items\. • Executed and renewed agreements on time, while supporting billing within 24 hours of invoice receipt\. • Submitted monthly provisioning reports by the 27th, ensuring accuracy and compliance\. • Delivered monthly townhall presentations \(PPT\)\. • Utilized Jira portal for data management and ticket tracking\. • Structured and recreated content for LOBs based on requirements\.

Sr\. Executive at Ceratec Group, Nov 2023 \- Oct 2024 · 1 yr, Pune, Maharashtra, India, \-Led strategic market research to identify sales opportunities and market trends, providing actionable insights to drive business growth\. \-Managed key accounts, maintaining strong relationships with clients to ensure satisfaction and repeat business\. \-Developed and executed sales strategies to penetrate new markets and increase market share\. \-Conducted competitive analysis, benchmarking performance against industry leaders to optimize sales tactics\. \-Prepared detailed sales reports and forecasts, assisting senior management in decision\-making processes\.

Executive at Rama Group India, Feb 2021 \- Oct 2023 · 2 yrs 9 mos, Pune, Maharashtra, India, \- Maintained sales and product training schedules for Channel Partners\. \- Developed and implemented sales strategies to meet customer needs and increase revenue\. \- Analysed market trends and competitive landscape using SWOT, PESTEL, Porter's 5 Forces, and BCG matrix\. \- Negotiated contracts with clients on behalf of the company\.

Summer Intern at Estatemint Private Limited, Apr 2019 \- Jul 2019 · 4 mos, Pune, Maharashtra, India

Management Trainee at Big Bazaar \- Future Retail, Jan 2019 \- Jan 2019 · 1 mo, Pune Area, India, Live project at Big Bazaar, Pune from 23rd\-27th January 2019, Roles and responsibilities where sales

## Education

PGDM, Marketing And Entrepreneurship Management, IIEBM Indus Business School

Master of Science \(M\.Sc\.\), Computer Science, R\.D\. & S\.H\. National College

[View the original profile](https://tal.club/meet/sanjeev-kumar-3)

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