SANJEEV KUMAR profile photo 1 on Tal

SANJEEV KUMAR

Driving Business Growth | Strategic Thinker | Expert in Client Success

Pune District

5+ years of work experience

Bajaj General Insurance
Nov 20241 yr 8 mosPresent

Pune

• Reviewed team content requests and obtained CX Head approvals. • Built a repository for stage wise communications across departments/LOBs. • Conducted monthly reviews of SMS communications and implemented corrective actions. • Managed template review, approval, and whitelisting within agreed timelines. • Monitored weather updates and issued proactive advisories after approvals. • Used DLT VIL Power for whitelisting, and partnered with third party vendor Netcore to run SMS, email, WhatsApp, and RCS campaigns. • Ensured full compliance through periodic checks and audits. • Generated campaign performance reports to maintain transparency. • Led weekly partner reviews (Netcore/others), documented minutes of meetings (MOM), and ensured closure of action items. • Executed and renewed agreements on time, while supporting billing within 24 hours of invoice receipt. • Submitted monthly provisioning reports by the 27th, ensuring accuracy and compliance. • Delivered monthly townhall presentations (PPT). • Utilized Jira portal for data management and ticket tracking. • Structured and recreated content for LOBs based on requirements.
Ceratec Group
Nov 20231 yrOct 2024

Pune, Maharashtra, India

-Led strategic market research to identify sales opportunities and market trends, providing actionable insights to drive business growth. -Managed key accounts, maintaining strong relationships with clients to ensure satisfaction and repeat business. -Developed and executed sales strategies to penetrate new markets and increase market share. -Conducted competitive analysis, benchmarking performance against industry leaders to optimize sales tactics. -Prepared detailed sales reports and forecasts, assisting senior management in decision-making processes.
Rama Group India
Feb 20212 yrs 9 mosOct 2023

Pune, Maharashtra, India

- Maintained sales and product training schedules for Channel Partners. - Developed and implemented sales strategies to meet customer needs and increase revenue. - Analysed market trends and competitive landscape using SWOT, PESTEL, Porter's 5 Forces, and BCG matrix. - Negotiated contracts with clients on behalf of the company.
Estatemint Private Limited
Apr 20194 mosJul 2019

Pune, Maharashtra, India

Big Bazaar - Future Retail
Jan 20191 moJan 2019

Pune Area, India

Live project at Big Bazaar, Pune from 23rd-27th January 2019, Roles and responsibilities where sales

Education

IIEBM Indus Business School

PGDM, Marketing And Entrepreneurship Management

IIEBM Indus Business School

20182 yrs2020
R.D. & S.H. National College

Master of Science (M.Sc.), Computer Science

R.D. & S.H. National College

20152 yrs2017

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Headline

Driving Business Growth | Strategic Thinker | Expert in Client Success

About

I have 3+ years of professional experience, having held the job title of Sr. Executive with the companies i have worked with. I possess excellent strengths in communication, management, and customer service. As I have computers and Mangement Knowlege both as i held a degree in M.Sc (Computer Science) and PGDM (Marketing).

Location

Pune District

Work experience

Customer Communications Executive at Bajaj General Insurance, Nov 2024 - Present · 1 yr 8 mos, Pune, • Reviewed team content requests and obtained CX Head approvals. • Built a repository for stage wise communications across departments/LOBs. • Conducted monthly reviews of SMS communications and implemented corrective actions. • Managed template review, approval, and whitelisting within agreed timelines. • Monitored weather updates and issued proactive advisories after approvals. • Used DLT VIL Power for whitelisting, and partnered with third party vendor Netcore to run SMS, email, WhatsApp, and RCS campaigns. • Ensured full compliance through periodic checks and audits. • Generated campaign performance reports to maintain transparency. • Led weekly partner reviews (Netcore/others), documented minutes of meetings (MOM), and ensured closure of action items. • Executed and renewed agreements on time, while supporting billing within 24 hours of invoice receipt. • Submitted monthly provisioning reports by the 27th, ensuring accuracy and compliance. • Delivered monthly townhall presentations (PPT). • Utilized Jira portal for data management and ticket tracking. • Structured and recreated content for LOBs based on requirements.

Sr. Executive at Ceratec Group, Nov 2023 - Oct 2024 · 1 yr, Pune, Maharashtra, India, -Led strategic market research to identify sales opportunities and market trends, providing actionable insights to drive business growth. -Managed key accounts, maintaining strong relationships with clients to ensure satisfaction and repeat business. -Developed and executed sales strategies to penetrate new markets and increase market share. -Conducted competitive analysis, benchmarking performance against industry leaders to optimize sales tactics. -Prepared detailed sales reports and forecasts, assisting senior management in decision-making processes.

Executive at Rama Group India, Feb 2021 - Oct 2023 · 2 yrs 9 mos, Pune, Maharashtra, India, - Maintained sales and product training schedules for Channel Partners. - Developed and implemented sales strategies to meet customer needs and increase revenue. - Analysed market trends and competitive landscape using SWOT, PESTEL, Porter's 5 Forces, and BCG matrix. - Negotiated contracts with clients on behalf of the company.

Summer Intern at Estatemint Private Limited, Apr 2019 - Jul 2019 · 4 mos, Pune, Maharashtra, India

Management Trainee at Big Bazaar - Future Retail, Jan 2019 - Jan 2019 · 1 mo, Pune Area, India, Live project at Big Bazaar, Pune from 23rd-27th January 2019, Roles and responsibilities where sales

Education

PGDM, Marketing And Entrepreneurship Management, IIEBM Indus Business School

Master of Science (M.Sc.), Computer Science, R.D. & S.H. National College