Headline

Service Desk Analyst | Aspiring Data Analyst | SQL • Excel • Power BI

About

Handled technical troubleshooting within enterprise environment for user’s working in india and offshore location which includes call handling, mail checking, software, hardware and connectivity related issues, troubleshooting of desktop components, configuration of desktops and assisting with physical installation on desktops\ laptops. • Provided L1 support for IBM and (webmail and email client) and MS outlook (webmail and email client) • Provided support for LAN, VPN (Remote, RDP, Citrix) access, TCP/IP, routing, Microsoft servers, DNS, DHCP. • Provided 24\7 support, so comfortable working in all shifts round the clock • Installation of Software, hardware, maintaining and updating windows patches, firewall and antivirus (McAfee) • Provided support through applications like McAfee drive encryption, Active directory, Webex, Logme tool. • Currently working as a Service Desk Analyst with strong analytical and problem-solving skills. • Transitioning into Data Analytics by building expertise in SQL, Excel, Power BI/Tableau and Python. Passionate about turning data into actionable insights.

Location

Coimbatore

Work experience

Service Desk Analyst at Tata Consultancy Services, Nov 2018 - Present · 7 yrs 7 mos, Bengaluru, Karnataka, India, Handled technical troubleshooting within enterprise environment for user’s working in india and offshore location which includes call handling, mail checking, software, hardware and connectivity related issues, troubleshooting of desktop components, configuration of desktops and assisting with physical installation on desktops\ laptops. • Provided L1 support for IBM and (webmail and email client) and MS outlook (webmail and email client) and Azure active directory tools • Provided support for LAN, VPN (Remote, RDP, Citrix) access • Provided 24\7 support, so comfortable working in all shifts round the clock • Installation of Software, hardware, maintaining and updating windows patches, firewall and antivirus (McAfee) • Provided support through applications like McAfee drive encryption, Active directory, Webex, Logme tool

Education

Bsc, Computer Science, Rathinam Global University

Bachelor of Science, Computer Science, Rathinam Global University