Headline

India Head & Delivery/AI Leader @ Extenda Retail | Retail Technology | Innovation | Digital Transformation | Retail SaaS | POS & Omnichannel Platforms |ERP | CRM | SUPPLY CHAIN | Global Delivery

About

I am a Strategic Global Delivery & Engineering Executive with 21+ years of experience building and scaling Global Delivery Centers and leading global engineering, product delivery, and technology organizations across SaaS, AI/ML, Cloud, Data Platforms, ERP, CRM, and Supply Chain solutions. I have successfully led complex digital transformation programs across the Americas, EMEA, and APAC, delivering scalable platforms while driving operational efficiency and measurable business value. Over the course of my career, I have progressed from leading engineering and delivery teams to building high-performing global organizations with end-to-end responsibility for engineering, product delivery, operational excellence, customer success, and business growth. I have led distributed teams of 250+ professionals with P&L responsibility exceeding $65M, partnering with CXOs to deliver technology-enabled business outcomes through predictable execution and strong governance. Currently, as India Site Leader and Head of Product Delivery at Extenda Retail, I lead the strategic growth of the Bengaluru Center, strengthening its role within Extenda Retail's global product engineering organization. Working closely with global product, engineering, and business leaders, I help accelerate the delivery of scalable SaaS solutions powering retailers across 37+ countries. My focus extends beyond delivery to building engineering capability, developing leaders, fostering a culture of ownership and innovation, and continuously improving engineering practices. I bring extensive experience in presales, solution design, RFP/RFI responses, executive workshops, and technology roadmaps, contributing to multiple multi-million-dollar strategic engagements. My enterprise delivery experience includes SAP IBP, Oracle, Salesforce, Microsoft Dynamics, Warehouse Management Systems, and Integrated Business Planning solutions. I hold two USPTO patents. I am passionate about building organizations as much as building technology. Whether establishing Global Capability Centers, mentoring leaders, or scaling engineering teams, I believe sustainable success comes from empowered people, strong culture, and customer-centric execution. I enjoy connecting with leaders and organizations focused on Engineering Leadership, Global Delivery, Product Engineering, AI, Digital Transformation, and Global Capability Centers. If you're looking to build high-performing engineering organizations or transform global delivery, I'd be happy to connect.

Location

Bengaluru

AI stack

claude code

claude

codex

cursor

gemini

github copilot

Work experience

India Site Leader at Extenda Retail, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India, In my role at Extenda Retail India, I spearhead the operational growth and strategic direction of our Center of Excellence in Bengaluru, shaping it into a key contributor to Extenda Retail's global product engineering organization. My focus is on driving product innovation, building high-performing engineering teams, and fostering a culture of ownership, collaboration, and continuous improvement. Working closely with global product, engineering, and business leaders, I help accelerate the delivery of scalable SaaS solutions that power retail operations for leading brands across 37+ countries. By aligning engineering execution with business strategy, I contribute to faster product delivery, improved platform quality and reliability, and stronger customer outcomes. Beyond delivering technology, I focus on creating organizational impact—developing leadership capability, scaling engineering practices, optimizing delivery excellence, and enabling teams to innovate with confidence. Through strategic investments in people, processes, and technology, I help strengthen our engineering capabilities, enhance operational efficiency, and support sustainable business growth while ensuring our products continue to meet the evolving needs of global retailers.

Strategic Advisor at Start-up Ecosystem, May 2025 - Present · 1 yr 5 mos, Currently Associated with start-up ecosystem with companies like (https://speedtech.ai/ , https://pflamingo.stratedge-ai.com/ , https://wadhwanifoundation.org/our-programs/. · AI-First Transformation: Providing pro-bono strategic oversight for a family-owned AI-first venture specializing in Digital Marketing, Signage, and Gen AI-Powered Automation as a Strategic Advisor at Pink flamingo(stratedge) · Delivery Leadership: Establishing Customer Success and core delivery governance for Speedtech.AI platforms like RAIYA telephony & RAIYA IDP as SVP Customer & Head of Customer Success · Advisory: Advising on product, Technology, domain, delivery & execution as Mentor at Wadhwani Foundation NEN Program, closely worked with 20+ tech and non-tech startups.

Advisor & Executive Mentor (AI & Operations) at SpeedTech.ai, May 2025 - Mar 2026 · 11 mos, Greater Bengaluru Area, Architecting foundational operations and scaling strategies for AI-first organizations. Specialized in establishing "Site-Ready" governance, building delivery teams from zero-to-one, and advising founders on enterprise-grade execution. Key Engagements: • Organizational Setup & Strategy (Speedtech.AI): o Acted as the foundational SVP & Head of Customer Success to build the end-to-end delivery engine for RAIYA AI platforms. o Established the core Customer Success organization, designed delivery governance models, and stabilized executive relationships to ensure a seamless handover to the permanent leadership team. • Ecosystem Mentorship (Wadhwani Foundation - NEN): o Executive Mentor for 20+ tech and non-tech startups, providing strategic guidance on product roadmap, technology architecture, and scaling delivery operations. o Focused on translating founder visions into scalable business processes and high-performance team cultures. • AI-First Transformation (Pink Flamingo / Stratedge-AI): o Providing pro-bono strategic oversight for an AI-led venture, integrating Gen-AI Powered Automation and Digital Marketing signage solutions to modernize traditional business operations. • Governance & Operational Excellence: o Standardized QBR frameworks and customer health monitoring to shift startups from reactive support to proactive, revenue-focused governance.

Vice President – Global Capability Center | (Retail & CPG AI | SaaS | Professional Services at SymphonyAI, Jan 2024 - May 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Global Delivery / Customer Success: Led global SaaS implementations across Retail domain. Oversee the onboarding process to ensure customers adopt SAI’s products effectively. Support the team in Implementation, resolving technical issues while aligning with cross-functional teams to meet customer expectations seamlessly. Managed Professional Services across regions, implementing SymphonyAI GOLD Supply Chain Suite (MDM, Demand Forecasting, DC Replenishment, Store Operations, Back-Office Operations). Delivered GOLD MDM and GOLD PIM implementations for North American retailers, improving master data accuracy and product life-cycle management. • Delivery Excellence: Enhanced forecast accuracy by 15% for several retail and CPG customers by continuously improving AI/ML models using real-time feedback and performance metrics. • GenAI Leadership: Led GenAI RAG implementation for Professional Services, achieving a 10% efficiency gain in faster customer go-lives. Actively contributed to building connected retail platforms with real-time data exchange (POS receipts, planogram data) to enhance forecasting and assortment planning. • Revenue Acceleration: Partnered with sales and channel teams to expand service offerings and ecosystem. Partnered with sales teams in presales phase, leading solution demonstrations, proposal creation, and RFP responses that contributed to $15M in services revenue. • Built and scaled SymphonyAI’s APAC and offshore Global Capability Center (150+ FTEs) to deliver enterprise-grade, AI-driven SaaS solutions for Retail & CPG customers across multiple geographies.

Vice President Delivery at Symphony AI, Jan 2024 - May 2025 · 1 yr 5 mos, P&L: $50M ARR | $15M Services Revenue · Global Delivery / Customer Success: Led the India-based GCC in the end-to-end delivery of the SymphonyAI GOLD Supply Chain Suite, establishing the center as a global hub for Retail MDM and PIM implementations across Retail domain. Oversee the onboarding process to ensure customers adopt SAI’s products effectively. Support the team in Implementation, resolving technical issues while aligning with cross-functional teams to meet customer expectations seamlessly. Managed Professional Services across regions, implementing SymphonyAI GOLD Supply Chain Suite (MDM, Demand Forecasting, DC Replenishment, Store Operations, Back-Office Operations). Delivered GOLD MDM and GOLD PIM implementations for North American retailers, improving master data accuracy and product life-cycle management. · Delivery Excellence: Enhanced forecast accuracy by 15% for several retail and CPG customers by continuously improving AI/ML models using real-time feedback and performance metrics. · Regional Consolidation: Expert in regional delivery consolidation across Americas, EMEA, and APAC, ensuring cultural alignment and governance consistency · GenAI Leadership: Led GenAI RAG implementation for Professional Services, achieving a 10% efficiency gain in faster customer go-lives.

Education

Bachelor of Engineering (B.E.), Electronics and Communications Engineering, Oriental Institute of Science & Technology

CDAC, Diploma in Advance Computing, Diploma in Advance Computing