Sanjana Singh profile photo 1 on Tal

Sanjana Singh

Senior officer

Mumbai Metropolitan Region

4+ years of work experience

Mphasis
Nov 20258 mosPresent

Mumbai

Teleperformance Global Business Pvt Ltd
Mar 20259 mosNov 2025

Mumbai, Maharashtra, India

Providing KYC/CDD analysis of individual customers and undertaking research, documents checks and financial crime risk assessment via internal and external sources. Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing. Ensuring all documents submitted for CDD are in line with internal policies. Identifying and analyse alerts generated by the monitoring system in order to identify potentially suspicious activity. Escalating any red flags and potential risks to the escalation team for further investigation and resolution, ensuring compliance with regulatory requirements and mitigating financial crimes effectively. Assessed transaction patterns against regulatory standards, utilizing advanced analytical tools to detect anomalies, contributing to a safer financial environment and reducing regulatory breaches. Conducted comprehensive risk assessments for a wide range of financial crimes (money laundering, fraud, child sexual abuse, terrorism financing, sanctions) and served as the escalation point for the team on related complex cases and doubts. Ensured operational efficiency and compliance by following Transaction Monitoring and Enhanced due diligence procedures in accordance with internal policies and regulations.
Jan 202410 mosOct 2024

Resolved complex billing inquiries for healthcare clients, achieving a 95% first-contact resolution rate, leveraging advanced CRM tools and comprehensive training on billing systems to enhance client satisfaction. Championed billing process improvements for healthcare accounts, resulting in a 20% decrease in billing errors, by implementing enhanced data verification protocols and coordinating with cross-functional teams. Analyzed billing discrepancies and facilitated resolution strategies, achieving a 30% reduction in disputes over six months.
WNS
Jan 202311 mosNov 2023

Part of Marsh McLennan O2C (Order to Cash) process, and working as Client Data Administrator (CDA) for EMEA region for Consulting vertical. Being a part of CDA, my role consists to set up a new S Code contracts - SLFF (Straight Line Fixed Fee) in WebCAS, including cancellation, amendment, generation of invoices, and updating volumes in an existing contract as per the requests received. Daily BAU includes handling queues of 80-100 mails per week, completing the requests and submission of the requests to Approvers team to be in compliance with US-GAAP guidelines. Also pulled data for SEG receipt validation, filtered and allocated daily BAU among team. Aimed a 99% accuracy rating in my daily activities and received recognition for timely processing of requests. Proudly also a part of the WCF (WNS Cares Foundation) by WNS, where volunteers visit to schools and mobile libraries affiliated with WCF to help underprivileged kids and help with communication skills, and other extra curricular activities. Coordinated and processed complex contractual amendments within WebCAS, achieving a 99% accuracy rate in data updates and ensuring alignment with compliance standards, significantly reducing processing errors by 30%.
GeBBS Healthcare Solutions
Aug 20211 yr 2 mosSep 2022

GeBBS Healthcare Solutions is a technology-enabled provider of revenue cycle management (RCM) solutions. Implemented streamlined accounts receivable processes, reducing outstanding claim resolution time by 25% through enhanced analytics and communication with insurers, using tools like Microsoft Excel and internal RCM software. Spearheaded daily accounts receivable reconciliations for a portfolio valued at over $2 million, utilizing advanced Excel functions and internal RCM software, achieving a 98% accuracy rate in financial reporting. Facilitated the reduction of accounts receivable days outstanding by 20%, through strategic negotiation with clients and the implementation of automated billing systems, leveraging internal RCM software and Excel tracking.

Education

IEC UNIVERSITY

Bachelor of Commerce, Accounting

IEC UNIVERSITY

20163 yrs2019

High School Diploma

Sant Gadge Maharaj College - India

20142 yrs2016

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Sanjana Singh on Tal

Headline

Senior officer

About

AML Analyst | Expert in Anti-Money Laundering, KYC & Transaction Monitoring | Ensuring regulatory compliance & preventing financial crimes

Location

Mumbai Metropolitan Region

Work experience

Senior Officer at Mphasis, Nov 2025 - Present · 8 mos, Mumbai

Anti-Money Laundering Analyst at Teleperformance Global Business Pvt Ltd, Mar 2025 - Nov 2025 · 9 mos, Mumbai, Maharashtra, India, Providing KYC/CDD analysis of individual customers and undertaking research, documents checks and financial crime risk assessment via internal and external sources. Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing. Ensuring all documents submitted for CDD are in line with internal policies. Identifying and analyse alerts generated by the monitoring system in order to identify potentially suspicious activity. Escalating any red flags and potential risks to the escalation team for further investigation and resolution, ensuring compliance with regulatory requirements and mitigating financial crimes effectively. Assessed transaction patterns against regulatory standards, utilizing advanced analytical tools to detect anomalies, contributing to a safer financial environment and reducing regulatory breaches. Conducted comprehensive risk assessments for a wide range of financial crimes (money laundering, fraud, child sexual abuse, terrorism financing, sanctions) and served as the escalation point for the team on related complex cases and doubts. Ensured operational efficiency and compliance by following Transaction Monitoring and Enhanced due diligence procedures in accordance with internal policies and regulations.

Senior Customer Service Advisor at FirstSoucre, Jan 2024 - Oct 2024 · 10 mos, Resolved complex billing inquiries for healthcare clients, achieving a 95% first-contact resolution rate, leveraging advanced CRM tools and comprehensive training on billing systems to enhance client satisfaction. Championed billing process improvements for healthcare accounts, resulting in a 20% decrease in billing errors, by implementing enhanced data verification protocols and coordinating with cross-functional teams. Analyzed billing discrepancies and facilitated resolution strategies, achieving a 30% reduction in disputes over six months.

Senior Associate at WNS, Jan 2023 - Nov 2023 · 11 mos, Part of Marsh McLennan O2C (Order to Cash) process, and working as Client Data Administrator (CDA) for EMEA region for Consulting vertical. Being a part of CDA, my role consists to set up a new S Code contracts - SLFF (Straight Line Fixed Fee) in WebCAS, including cancellation, amendment, generation of invoices, and updating volumes in an existing contract as per the requests received. Daily BAU includes handling queues of 80-100 mails per week, completing the requests and submission of the requests to Approvers team to be in compliance with US-GAAP guidelines. Also pulled data for SEG receipt validation, filtered and allocated daily BAU among team. Aimed a 99% accuracy rating in my daily activities and received recognition for timely processing of requests. Proudly also a part of the WCF (WNS Cares Foundation) by WNS, where volunteers visit to schools and mobile libraries affiliated with WCF to help underprivileged kids and help with communication skills, and other extra curricular activities. Coordinated and processed complex contractual amendments within WebCAS, achieving a 99% accuracy rate in data updates and ensuring alignment with compliance standards, significantly reducing processing errors by 30%.

Accounts Receivable Associate at GeBBS Healthcare Solutions, Aug 2021 - Sep 2022 · 1 yr 2 mos, GeBBS Healthcare Solutions is a technology-enabled provider of revenue cycle management (RCM) solutions. Implemented streamlined accounts receivable processes, reducing outstanding claim resolution time by 25% through enhanced analytics and communication with insurers, using tools like Microsoft Excel and internal RCM software. Spearheaded daily accounts receivable reconciliations for a portfolio valued at over $2 million, utilizing advanced Excel functions and internal RCM software, achieving a 98% accuracy rate in financial reporting. Facilitated the reduction of accounts receivable days outstanding by 20%, through strategic negotiation with clients and the implementation of automated billing systems, leveraging internal RCM software and Excel tracking.

Education

Bachelor of Commerce, Accounting, IEC UNIVERSITY

High School Diploma, Sant Gadge Maharaj College - India