Headline

User Experience Writer | Content Designer building AI and agentic experiences

About

As a Senior Content Designer at Cornerstone OnDemand, I leverage my skills in content design and web content writing to create user-friendly and engaging content for various digital platforms. I collaborate with designers, product managers, and developers to ensure that the content aligns with the product goals and brand voice. I also conduct user research to understand user needs, behaviors, and pain points, which informs my copy decisions. Additionally, I maintain content style guides to ensure consistency across all digital touch-points and edit and proofread copy to ensure accuracy, clarity, and effectiveness. I am passionate about simplifying user journeys and guiding users through transaction flows, as well as creating content for FAQs and self-service resources. I hold a Bachelor's degree in Fashion/Apparel Design from the National Institute of Fashion Technology, Bhubaneswar.

Location

Bengaluru

AI stack

claude

ChatGPT

ChatGPT Images

Work experience

Senior Content Designer at Cornerstone OnDemand, Feb 2025 - Present · 1 yr 8 mos, Mumbai, Maharashtra, India, Lead content design for complex, workflow-driven enterprise products, ensuring clarity at every step of the user journey. Design and scale UX writing systems that support AI-powered features, training models, and development planning experiences. Partner closely with product managers, designers, and engineers to shape end-to-end experiences—not just interface copy. Define and implement content standards aligned with a consistent voice and tone (influenced by Microsoft-style clarity and usability principles). Improve usability and task success through clear microcopy, progressive disclosure, and contextual guidance across features. Contribute to AI guardrails, conversational UX patterns, and responsible content generation frameworks. Optimize key workflows such as bulk actions, feature activation, and content ingestion to reduce friction and cognitive load. Audit and refine existing experiences, replacing ambiguous or system-led language with user-centered, action-oriented content. Support cross-functional teams with content strategy, naming, taxonomy, and scalable design patterns. Measure and iterate on content effectiveness through user feedback, product metrics, and usability insights.

Content Designer (Contractual) at Microsoft, Oct 2024 - Feb 2025 · 5 mos, Noida, Uttar Pradesh, India, 1. Write clear and concise copy for Microsoft 365 Backup that helps users complete tasks and achieve their goals. 2. Collaborate with designers, product managers, and developers to create user-focused content that aligns with product goals and brand voice. 3. Conduct user research to understand user needs, behaviors, and pain points to inform copy decisions. 4. Create and maintain content style guides to ensure consistency across all digital touchpoints. 5. Edit and proofread copy to ensure accuracy, clarity, and effectiveness. 6. Continuously iterate on copy based on user feedback and testing results.

Senior Content Designer (Contractual) at Cornerstone OnDemand, Jan 2024 - Oct 2024 · 10 mos, Mumbai, Maharashtra, India, 1. Content Creation: Write and edit content for screen flows, emails, error messages, and promotional content, ensuring clarity, conciseness, and user-friendliness. 2. Compliance and Consistency: Ensure content aligns with internal content guidelines (ICGs) and maintains platform-wide consistency. 3. QA Testing: Assist in content review during QA testing and fine-tune content as necessary. 4. User Journey Simplification: Write clear and concise instructions to simplify user journeys and guide users through transaction flows. 5. FAQ and Self-Service Content: To aid users, create content for FAQs and self-service resources.

User Experience Writer (Contractual) at Microsoft, Jun 2023 - Dec 2023 · 7 mos, Bengaluru, Karnataka, India, 1. Write clear and concise copy for Outlook that helps users complete tasks and achieve their goals. 2. Collaborate with designers, product managers, and developers to create user-focused content that aligns with product goals and brand voice. 3. Conduct user research to understand user needs, behaviors, and pain points to inform copy decisions. 4. Create and maintain content style guides to ensure consistency across all digital touchpoints. 5. Edit and proofread copy to ensure accuracy, clarity, and effectiveness. 6. Continuously iterate on copy based on user feedback and testing results.

User Experience Writer at OYO, Jun 2022 - Jun 2023 · 1 yr 1 mo, Gurugram, Haryana, India, 1. Setting up best practices for product copy across OYO's apps. From creating intuitive microcopy to shaping user-centric messaging, my goal is to ensure that every interaction is functional and enjoyable. 2. Collaborating closely with cross-functional teams, I've woven the essence of OYO's brand voice into our apps, ensuring consistency, clarity, and a touch of magic in every word. Whether it's simplifying complex concepts or guiding users effortlessly through their interactions, I was dedicated to making the OYO experience a seamless and memorable one. 3. Exploring the ever-evolving landscape of user behavior, I strived to keep our copy strategies fresh, relevant, and aligned with the latest UX trends. It's about more than just words; it's about building connections, fostering trust, and guiding our users towards their travel dreams.

Education

Bachelor's degree, Fashion/Apparel Design, NATIONAL INSTITUTE OF FASHION TECHNOLOGY, BHUBANESWAR