Headline

Business Analyst at Societe Generale BFSI | CRM | Edtech | Telecommunication

About

Business Analyst • Reliable and constructive Business Analyst with 4 years of IT experience in Investment Banking, Telecommunication, BFSI and Ed-Tech domain, having experience in working with clients across the globe. • Efficient in Requirement Gathering from Business Teams, Solutioning, Configuration in Tool, Change management, Jira, User Stories, Documentation, reviewing test cases, QA, UAT and production co-ordination, Agile and Waterfall implementation. • Strong presentation and interpersonal skills, proficient in facilitating discussion and negotiation with various stakeholders.

Location

Bengaluru

AI stack

ChatGPT

Microsoft Copilot

Work experience

Business Analyst at Societe Generale, Dec 2025 - Present · 11 mos, Bangalore

Business Analyst Manager at airtel, Jul 2024 - Dec 2025 · 1 yr 6 mos, Gurgaon

Business Analyst at Magic EdTech, Oct 2023 - Jul 2024 · 10 mos, Delhi, India

Associate Consultant at BUSINESSNEXT, May 2022 - Nov 2023 · 1 yr 7 mos, Mumbai, Maharashtra, India, Worked on 7+ end to end digital implementations for HDFC Bank CRM system. • Involved in project, helping more than 1 crore customers by integrating their personal phones with bank's CRM system allowing customers to lodge cases directly via link/QR code. This enhancement also required API integration with Salesforce software for data flow handshake along with multiple configurational components in CRM tool. It helped HDFC solve high priority cases in a more efficient manner. • Solving complex lead process flow by building critical logic and involving multiple permutations. These projects are impacting more than 2 lakh HDFC CRM users per day.

Graduate Engineer Trainee at BUSINESSNEXT, Apr 2021 - Mar 2022 · 1 yr, Mumbai, Maharashtra, India

Education

Bachelor of Technology - BTech, Electrical Engineering Technologies/Technicians, Netaji Subhas Engineering College