--- title: "Sanggameshwaran B - Associate Manager in Bengaluru | Tal" description: "Meet Sanggameshwaran B, Associate Manager - Product Implementation based in Bengaluru. AI stack includes gemini." image: "https://tal.club/meet/sanggameshwaran-b/share-image" --- # Sanggameshwaran B on Tal ## Headline Associate Manager \- Product Implementation ## About I have more than 8 years of experience in Banking,ERP & HRMS Domain and multi designation are working, I have very good knowledge of Implementing techniques,Testing,SQL\. ## Location Bengaluru ## AI stack gemini ## Work experience Associate Manager at Greytip Software Pvt\. Ltd\., Dec 2022 \- Present · 3 yrs 11 mos, Bengaluru, Karnataka, India, Lead a team of customer success associates in providing proactive support, guidance, and training to clients\. Develop and maintain strong relationships with key stakeholders, including clients, to understand their needs and challenges\. Conduct regular check\-ins and business reviews with clients to ensure satisfaction and identify opportunities for improvement\. Collaborate cross\-functionally with sales, product, and support teams to advocate for customer needs and drive product enhancements\. Provide strategic guidance and best practices to clients to maximize the value of the product and achieve their goals\. Manage escalations and resolve customer issues in a timely and effective manner, ensuring high levels of customer satisfaction\. Analyze customer usage data and performance metrics to identify trends, opportunities, and areas for improvement\. Develop and deliver training programs, workshops, and resources to educate clients on product functionality and best practices\. Prepare and deliver presentations and reports to internal and external stakeholders on customer success metrics and initiatives Senior Implementation Consultant at Cnergyis Infotech India Pvt\. Ltd\., Aug 2022 \- Sep 2024 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Client Interaction, Project planning, Requirements Gathering & Analysis, Preparation of Functional Requirement Document, Solution Document and End user Training\. Coordinating with development team and testing team for the customizations\. Assigning Tasks and Managing the team to active there goals in timeline\. I have implemented the following modules for the below clients Organogram and Reporting Matrix, Employee self Service and Employee Dossier, Leave management, Time and Attendance, Attendance integration, Recruitment and On\-boarding, Claims and Travel, PMS, Help desk, Employee Transfer, Payroll, Promotion, E\-separation, Mobile app and Report Engine management\. To coordinate with support and product team for issue resolution and adherence to agreed SLAs with clients along with the team lead Lead understanding in terms of customization if required and coordinate with Product development Constantly up\-date knowledge on new product developments Train/Hand\-hold customers for ensuring utilization of the product/services Implementation Consultants Help BD team up\-sell/cross\-sell Preparing the strategic road map for implementation with client SPOC for data management and configuration for “going live” Coordinate with client SPOC for setting milestones for implementation \- for “going live” To ensure dues are collected from clients as per norms Give inputs to the Top Management and Engineering Head on competition, market intelligence and other information that would add value for business engagement Strict compliance to the process documents / formats for timely MIS as per the norms set from time to time Interacting frequently with existing clients for feedback\. HCM Consultant at Ramco Systems, Apr 2021 \- Aug 2022 · 1 yr 5 mos, Chennai, Tamil Nadu, India, Configured HCM cloud servers as per specific client requirements\. Strong understanding of all modules in Ramco HCM on Cloud\. Assessed system behavior and functionality to ensure optimal performance\. Delivered end\-user and admin training sessions for clients\. Applied product management knowledge to support system enhancements\. Collected, validated, and interpreted HR data for system implementation\. Coordinated with technical and product development teams to resolve issues\. Prepared and shared daily status reports with stakeholders\. Partnered with IT and vendors to develop global HCM data interfaces and integrations\. Created and maintained role and user\-based security assignments\. Supported release management by reviewing release notes and readiness documents\. Managed stakeholder relationships to proactively address HR system needs\. Acted as SPOC for system and enhancement requests across HR, payroll, IT, and finance\. Led efforts to document and audit processes ensuring data integrity and security\. Designed, configured, tested, and supported HCM system requirements\. Developed strategies to improve system usability and plan end\-user support\. Ensured timely issue resolution within SLA in coordination with support teams\. Coordinated with product teams for system customization and enhancements\. Maintained clear communication with technical support and management\. Managed customer tickets through CSP and ensured timely resolutions\. Understood and documented client requirements for development/customization\. Tested patches in client environments to assess impact before deployment\. Troubleshot bugs and technical issues reported by clients\. Followed up on product fixes, roadmap items, and customizations\. Fostered strong relationships with clients and internal stakeholders\. Resolved escalated issues affecting live customer systems\. Coordinated go\-live milestones with client SPOCs and internal teams\. Testing Engineer at CrystalHR and Security Solutions, Nov 2018 \- Apr 2021 · 2 yrs 6 mos, Chennai Area, India Implementation Engineer at Infrasoft Technologies, Jun 2016 \- Apr 2018 · 1 yr 11 mos, chennai ## Education Bachelor of Engineering \- BE, Computer Science, Anna University Chennai Bachelor's degree, computer science and engineering, TRP Engineering College \(New\) [View the original profile](https://tal.club/meet/sanggameshwaran-b) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/sanggameshwaran-b#person", "name": "Sanggameshwaran B", "url": "https://tal.club/meet/sanggameshwaran-b", "image": "https://tal.club/meet/sanggameshwaran-b/profile-photo.jpg", "description": "Meet Sanggameshwaran B, Associate Manager - Product Implementation based in Bengaluru. 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