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Sangeetha Thangavel

People Enthusiastic | Culture Champion | Team Leader | Electronic Medical Records | Actively seeking employment

Greater Sudbury

6+ years of work experience

HealthRecon Connect LLC
Dec 20211 yr 7 mosJun 2023

Colombo, Western Province, Sri Lanka

• Developing AR Analysis for the assigned client portfolio and present it to the leadership and counterparts from clients • Working closely with Manager and provide support to increase cashflow of the assigned client portfolio by effective AR follow up and Account Management while training and developing team to increase efficiency • Monitoring whether team is follow up with assigned AR proportion before timely filing limits exceeded and provide necessary feedback to the team as appropriate. • Enforcing company regulatory standards to ensure the area of responsibility is following HIPPA and ISO standards. • Maintaining expected turnaround time for the assigned clients • Discussing with the reporting manager on effective FTE planning, Allocation, Utilization and measuring quality and quantity of the assigned work. • Ensuring respond back to internal e-mails within the shift time, and for External e-mails to be responded within the client TAT • Supporting the Manager in conducting employee evaluations according to the set time frames and in an objective manner.
HealthRecon Connect LLC
Feb 202110 mosNov 2021

• Ensuring the achievement of team's follow up on the remaining AR (Insurance and patients) in a timely manner • Exercise Root Cause Analysis on overall AR follow ups of assigned clients and provide feedback to the leadership and clients • Ensuring SOPs are developed according to the required standard, consistency and for timely updates and share with MO for final approval. • Conducting random QA on a percentage decided by the management. • Ensuring the team members adhere to the company values
HealthRecon Connect LLC
Jan 20192 yrs 1 moJan 2021

Colombo District, Western Province, Sri Lanka

• Ensuring daily assigned collection KPIs are met while maintaining quality • Driving collection follow-ups with efficiency and effective one-time resolutions • Providing regular operational updates to the reporting line • Supporting new team members in getting up to speedand proving on the job training.
SYNERGEN Health
Jun 20152 yrs 7 mosDec 2017

Colombo, Western Province, Sri Lanka

• Responsible for billing, posting, collections follow-up and other related processes for assigned clients while achieving individual operational targets. • Working with operations, compliance and system teams to review the current process flows. • Recommending and implementing process improvements to ensure client satisfactions. • Preparing and completing action plans

Education

Bachelor's Degree, Sociology

Mop Vaishnav College for Women

20123 yrs2015
Hindu Ladies College, Colombo

Hindu Ladies College, Colombo

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Headline

People Enthusiastic | Culture Champion | Team Leader | Electronic Medical Records | Actively seeking employment

About

A self-motivated, sincere, and adaptable graduate in Sociology, who prides herself on her eagerness to learn and teach and is always ready, willing, and able to walk that extra mile required to address numerous issues facing the diverse societies all over the world today.

Location

Greater Sudbury

Work experience

Team Lead at HealthRecon Connect LLC, Dec 2021 - Jun 2023 · 1 yr 7 mos, Colombo, Western Province, Sri Lanka, • Developing AR Analysis for the assigned client portfolio and present it to the leadership and counterparts from clients • Working closely with Manager and provide support to increase cashflow of the assigned client portfolio by effective AR follow up and Account Management while training and developing team to increase efficiency • Monitoring whether team is follow up with assigned AR proportion before timely filing limits exceeded and provide necessary feedback to the team as appropriate. • Enforcing company regulatory standards to ensure the area of responsibility is following HIPPA and ISO standards. • Maintaining expected turnaround time for the assigned clients • Discussing with the reporting manager on effective FTE planning, Allocation, Utilization and measuring quality and quantity of the assigned work. • Ensuring respond back to internal e-mails within the shift time, and for External e-mails to be responded within the client TAT • Supporting the Manager in conducting employee evaluations according to the set time frames and in an objective manner.

Assistant Team Lead at HealthRecon Connect LLC, Feb 2021 - Nov 2021 · 10 mos, • Ensuring the achievement of team's follow up on the remaining AR (Insurance and patients) in a timely manner • Exercise Root Cause Analysis on overall AR follow ups of assigned clients and provide feedback to the leadership and clients • Ensuring SOPs are developed according to the required standard, consistency and for timely updates and share with MO for final approval. • Conducting random QA on a percentage decided by the management. • Ensuring the team members adhere to the company values

Senior Operations Analyst at HealthRecon Connect LLC, Jan 2019 - Jan 2021 · 2 yrs 1 mo, Colombo District, Western Province, Sri Lanka, • Ensuring daily assigned collection KPIs are met while maintaining quality • Driving collection follow-ups with efficiency and effective one-time resolutions • Providing regular operational updates to the reporting line • Supporting new team members in getting up to speedand proving on the job training.

Senior Operations Analyst at SYNERGEN Health, Jun 2015 - Dec 2017 · 2 yrs 7 mos, Colombo, Western Province, Sri Lanka, • Responsible for billing, posting, collections follow-up and other related processes for assigned clients while achieving individual operational targets. • Working with operations, compliance and system teams to review the current process flows. • Recommending and implementing process improvements to ensure client satisfactions. • Preparing and completing action plans

Education

Bachelor's Degree, Sociology, Mop Vaishnav College for Women

Hindu Ladies College, Colombo