---
title: "Sangamesh Patil - Business Operations Manager in Bengaluru | Tal"
description: "Meet Sangamesh Patil, Operations @ Albert | Ex- Pococare | Ex- GIVA | Operations Management | Process Management | Customer Success | Program Management | LERT | Driver Operations | based in Bengaluru. AI stack includes anthropic apis, claude code, and cursor."
image: "https://tal.club/meet/sangamesh-patil/share-image"
---

# Sangamesh Patil on Tal

## Headline

Operations @ Albert \| Ex\- Pococare \| Ex\- GIVA \| Operations Management \| Process Management \| Customer Success \| Program Management \| LERT \| Driver Operations \|

## About

Experienced Operations Lead with a demonstrated history of working in the Start\-up environment, Operations and Centre Of Excellence\. Start\-up enthusiastic, Love to build new things\!\!Skilled in Microsoft Excel, Customer Service, People Management, Business Developing Ideas and Teamwork\. Strong believer in what I do with creative problem solving skills and to reach higher goals\.

## Location

Bengaluru

## AI stack

anthropic apis

claude code

cursor

lovable

openai

railway

## Work experience

Business Operations Manager at Albert Invent, Mar 2025 \- Present · 1 yr 8 mos, Bengaluru, • Owned and scaled enablement infrastructure, including playbooks, training environments, and process documentation to support enterprise R&D platform adoption • Translated product releases and delivery updates into role\-specific training assets, ensuring alignment between platform capabilities and user adoption • Built and maintained Learning Lab / sandbox environments for internal teams and customers, improving hands\-on training effectiveness • Developed customer\-facing playbooks, SOPs, and instructional guides to standardize deployment and accelerate time\-to\-value • Established feedback loops across customer success, delivery, and product teams, driving continuous improvement in training and enablement assets • Led cross\-functional collaboration with program, onboarding, and commercial teams to align enablement with go\-to\-market execution • Designed structured training programs and engagement frameworks \(e\.g\., onboarding sessions, adoption reviews, workflow training modules\) • Managed knowledge management systems \(e\.g\., Notion/playbooks/docs\) to ensure content discoverability, consistency, and scalability • Automated SDS data extraction workflows using Python & Playwright, enabling large\-scale compliance data retrieval and reducing manual effort • Built performance dashboards, rollout trackers, and reporting frameworks to measure adoption, training effectiveness, and operational impact

Senior Operations Manager at Pococare, Dec 2023 \- Dec 2025 · 2 yrs 1 mo, Bangalore Urban, Karnataka, India, As the head of Operations and Delivery at Pococare, a pioneering healthcare organization focused on revolutionizing emergency response in India, my role encompasses several key responsibilities: \- Spearheading Operations & Delivery Management: I am at the forefront of ensuring smooth and efficient operational processes within the organization, guaranteeing timely delivery of services to our clientele\. \- Client Management and Query Resolution: I oversee client interactions and address their inquiries promptly, ensuring high levels of satisfaction and trust in our services\. \- Leadership of Operations Associates and Telecallers: I lead a dedicated team of operations associates and telecallers, guiding them to provide exceptional service to our customer base and fostering a culture of excellence within the team\. \- Establishing Standard Operating Procedures \(SOPs\): I am responsible for developing and implementing SOPs to enhance the end\-user experience, covering aspects such as onboarding procedures, communications protocols, status updates, and the delivery of essential kits to users\. \- Generating Reports for Insights: I compile and analyze data to generate reports that offer visibility into key metrics such as the number of active users, enabling informed decision\-making and strategic planning\. \- Driving User Activation Initiatives: I spearhead initiatives aimed at increasing the activation rate of users onboarded onto our platform, devising strategies to engage and retain our user base effectively\. In summary, my role at Pococare revolves around optimizing operations, ensuring client satisfaction, leading a dynamic team, implementing robust SOPs, providing insightful reports, and driving initiatives for user activation and engagement\.

Operations Manager at GIVA, Apr 2021 \- Dec 2023 · 2 yrs 9 mos, Bengaluru, Karnataka, India, \- Handling a team of 20 experts who work with different set of departments\. \- Streamlined operational efficiencies to deliver orders on\-time\. \- Set up process for order management and to track the picking, packing and shipping of the orders\. \- Trained employees on processes and equipment use\. \- Set up the CS team to handle Insta/Whatsapp queries and helped them in prioritising the work flow\. \- Set up new process to increase the sale conversions and to provide best customer experience\. \- Created an app through Google Appsheet to make the work more efficiently and keep a track of inventory and orders processed\. \- Started and scaled CSAT and NPS for the new product launch of AVNI which is sub\-brand of GIVA\. \- Created and implemented Inventory tracking tool to track new stock and reduce shrinkage\. \- Recruited, hired and trained new employees for CS and Order management departments\. \- Expansion of Exclusive Brand Outlets and Shop in Shop stores across country\. \- Started the entire ebo's and Sis's format store set up's/ Finalising Inventory/Initial training for the employees\. \- Managing the inventory of nearly 60\+stores, Getting the reco done of the stores\. \- Managing a team for shipments of all these 60\+stores\. \- Set up separate channel for support and queries and Offline stores\(Exotel,recently moved to kapture\) \- Planning the replenishment of inventory to all 60\+ stores and excepting the same with in adhered deadlines\. \- Process establishment on RTV/Damages from stores to wh inventory\. \-Consistanely maintained less shrinakge at both outlets and wh ops\. \- Part of legal handlings vendor managements for operations\. \- Streamlined and set end to end Admin process at wh and ebo's\.

Operations Team Lead at Vedantu, Oct 2020 \- Apr 2021 · 7 mos, Bangalore Urban, Karnataka, India, \- Handling student operations team which is involved in retaining the user base on the platform\. \- To manage a team size of 18 Student account manager & overall user base of 9000\+ and ensure the daily operations runs smoothly\. \- Allocating daily wise work to the team and live tracking of the tasks given to team\. \- Building dashboards for the process to have an visibility of the numbers on real time basis\. \- Engagement activities for the team to maintain the connection between the team\. \- Worked on several CRM tools such as Slash, Leadsquare to run the operations\. \- Streamlining the new process and preparing SOP for the same\. \- Worked for multiple LOB's such as Collection, Support and Marketing team\. \- Quality audits of calls, AOA for the audits done by QA team and feedback for the same on weekly basis\.

City Operations Lead at GIGI Benefits, Dec 2019 \- Oct 2020 · 11 mos, Bengaluru, Karnataka, India, GIGI creates financial solutions for the 150 million freelancers and gig workers in India\. Working with GIGI helps you reduce churn, and increase worker retention/ NPS\. If you are a business looking for affordable, high quality benefits \+ financial solutions for your staff, email us at hello@gigibenefits\.com Fewer Indians are choosing traditional 9\-5 full time employment\. As the nature of employment changes, benefits \(such as PF contributions, ESI/group insurance cover, and pensions\) which are today inaccessible to a majority of Indians, also need to change\. We’re redesigning benefits with the needs of the worker in mind: Our benefits combine flexibility, affordability, and resistance to income volatility\. We are the first in India to launch a simple, monthly, health insurance plan, that mimics an ESI model\. This is ideal for households and small businesses to cover their staff\. Since 2019, GIGI has been working with multiple large companies, serving their contract and gig workers\. Our Android app helps gig workers choose their benefits and access them easily\.

Operations team lead at Springworks \(previously SpringRole\), Apr 2019 \- Oct 2019 · 6 mo, Bangalore

Operations team lead at Uber, Oct 2016 \- Apr 2019 · 2 y 6 mo, Bangalore

## Education

BCA, BCA, Karnataka State Open University, Mysore

[View the original profile](https://tal.club/meet/sangamesh-patil)

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