Headline

AI Product Engineer | Engineering Manager | Building AI Assisted SaaS Products, Agents and Scalable Platforms

About

I’ve spent 15+ years building backend systems, APIs, and integrations that power real world products. Over time, I’ve seen a pattern, most ideas don’t fail because they can’t be built. They fail because they’re built without clarity, structure, or scalability in mind. I’m particularly interested in how modern tools, including AI, are changing how products get built, making it faster to start, but also easier to build the wrong thing. Lately, I’ve been working closely with early stage ideas and product teams, helping them move from concept to something real, usable, and ready to grow. Always open to connecting with founders and builders working on interesting problems. Open to relocate.

Location

India

AI stack

claude code

codex

gemini

github copilot

mcp

claudecode

Work experience

Engineering Manager - GTM, Growth, Revenue, Payments. at BrowserStack, May 2021 - Present · 5 yrs 4 mos, Mumbai, Maharashtra, India, Worked on scalable systems, integrations, and backend architecture across multiple domains. Lead a multi disciplinary engineering team responsible for core platform capabilities supporting global customers, with ownership across delivery predictability, reliability, and operational excellence. - Improved platform stability and incident outcomes by ~30% through structured incident management, RCA ownership, and proactive reliability initiatives. - Increased delivery velocity and code quality by introducing AI-assisted development and test automation practices, reducing cycle time and post-release defects. - Partnered with Product, QA, and leadership to plan quarterly roadmaps, balance feature delivery with technical debt, and manage execution risk. - Established engineering standards for design reviews, release readiness, and operational ownership to support platform scale. - Mentored senior engineers and emerging leaders, strengthening ownership, decision-making, and execution discipline across teams.

Lead Software Engineer – Backend (FinTech) at Anyfin, May 2020 - May 2021 · 1 yr 1 mo, Stockholm, Stockholm County, Sweden, Led backend engineering for core fintech services supporting credit scoring and financial decisioning in a regulated, high-availability environment. - Re-architected critical credit-score and decisioning services using Python and Ruby on Rails, improving performance, scalability, and service reliability. - Drove the migration from a monolithic system to a microservices based architecture, enabling independent deployments, faster iteration, and improved fault isolation. - Optimised real-time data processing pipelines, reducing processing latency by ~40% and improving system responsiveness under peak load. - Implemented secure, compliant data handling practices aligned with EU regulatory requirements, ensuring correctness, audit ability, and system resilience. - Collaborated closely with product, data, and platform teams across Europe to align backend capabilities with evolving business and regulatory needs. - Took ownership of service reliability, observability, and operational readiness, contributing to stable production systems in a high-growth fintech environment.

Lead Software Engineer at GreyAtom, Feb 2017 - May 2021 · 4 yrs 4 mos, Mumbai Metropolitan Region, Led the design and scaling of core SaaS platforms supporting large learner cohorts, with a strong focus on reliability, performance, and operational excellence. - Designed and scaled backend systems for high-traffic EdTech products, ensuring consistent performance and high availability across peak usage periods. - Architected and implemented microservices based platforms, improving system modularity and reducing feature delivery turnaround time. - Led development of shared platform capabilities (authentication, APIs, data pipelines), including a unified SSO solution across multiple SaaS products. - Improved system observability by introducing structured monitoring, alerting, and on-call practices, reducing incident resolution time and operational risk. - Drove performance optimisation initiatives across backend services, significantly reducing latency and improving user experience. - Modernised legacy components through incremental refactoring, improving maintainability and reducing long-term technical debt. - Collaborated closely with product, design, and operations teams to align platform capabilities with business growth and learner outcomes. - Mentored engineers and contributed to engineering best practices around scalability, testing, and production readiness.

Lead Software Engineer - Global Solutions at Genesys | Interactive Intelligence, Sep 2013 - Dec 2016 · 3 yrs 4 mos, Indianapolis, Indiana, United States, Led the transition and scaling of Customer360’s core real-time engagement platform following its acquisition by Interactive Intelligence (ININ), working closely with US-based product and engineering teams to integrate the platform into ININ’s global SaaS ecosystem. - Worked directly with US-based engineering and product stakeholders, aligning architecture, scalability, and availability requirements for global enterprise customers. - Contributed to the design and evolution of high-availability, real-time chat and helpdesk systems, supporting large concurrent user volumes with strict uptime and latency SLAs. - Improved global availability and fault tolerance by enhancing autoscaling, service isolation, and deployment strategies for production workloads. - Partnered with distributed teams across US and India, operating in a follow-the-sun model to improve incident response and operational continuity. - Participated in onsite collaboration in the US, strengthening cross-border execution, communication, and delivery practices. - Helped mature engineering practices post-acquisition, balancing startup agility with enterprise-grade reliability and compliance expectations.

Lead Software Engineer / Founding Engineer at Customer360, Sep 2013 - Dec 2016 · 3 yrs 4 mos, Mumbai, Maharashtra, India, Founding engineering member at Customer360, responsible for architecting and scaling the company’s real-time customer engagement platform from early-stage product to an acquisition by a US-based SaaS company. - Designed and implemented the core technical architecture for the platform, establishing a scalable foundation to support rapid customer and traffic growth. - Led the development of real-time chat and helpdesk systems, focusing on low latency, high availability, and seamless scalability. - Built and scaled B2B integrations with major customers including Yatra.com, CCAvenue, and Housing.com, ensuring secure and reliable data exchange. - Established and led multiple teams across backend, frontend, mobile, and SDK development, growing the engineering organization alongside the product. - Architected mobile SDKs (iOS & Android) with advanced capabilities such as WebRTC-based video and XMPP-powered messaging. - Played a key role in fundraising and customer growth phases, working closely with founders on technical strategy and execution.

Education

Master’s Degree, Information Technology, University of Mumbai

Bachelor’s Degree, Information Technology, University of Mumbai