Headline

Cloud AI engineer | 4xGCP Certified

About

Cloud AI Engineer with nearly 2 years of experience working across Google Cloud’s AI and ML ecosystem. I focus on building, integrating, and supporting intelligent solutions using a wide range of Cloud AI products, including Vertex AI for model training, deployment, and pipelines, Vertex AI Search for Commerce and AI Applications for intelligent search and recommendation use cases, and Dialogflow for conversational AI solutions. I collaborate closely with cross-functional teams to deliver scalable, reliable AI applications while continuously learning and expanding my expertise across the Cloud AI stack.

Location

Kannur

AI stack

aistudio

gemini

langchain

openai

Work experience

Programmer Analyst at Cognizant, Aug 2025 - Present · 10 mos, Hybrid, • Working as a Subject Matter Expert (SME) within the AI/ML domain of Google Cloud Platform (GCP), supporting Cloud AI and machine learning services. • Troubleshooting production issues, latency concerns, UI-related problems, and technical errors across Vertex AI, Dialogflow, Generative AI services, Model Garden, Pipelines, and other GCP AI products. • Collaborating directly with global customers through email, chat, live troubleshooting sessions, and technical support calls to resolve complex cloud-related issues. • Analyzing logs, performing debugging, and working with escalation, Product Specialist, and Product Engineering teams for critical customer cases. • Assisting customers with cloud adoption and migration-related guidance, including transitioning AI/ML workloads to Google Cloud Platform. • Handling technical case ownership, customer escalations, and AI/ML-focused support operations within a fast-paced client-facing environment.

Programmer Analyst Trainee at Cognizant, Aug 2024 - Present · 1 yr 10 mos, On-site, • Worked within the AI/ML domain of Google Cloud Platform (GCP), supporting Cloud AI and machine learning services. • Troubleshot production and non-production issues related to Vertex AI, Dialogflow, Generative AI services, and other GCP AI products. • Communicated directly with customers through email, chat, live troubleshooting sessions, and technical support calls to resolve cloud-related issues. • Analyzed logs, performed debugging, reviewed documentation, and collaborated with escalation and Product Engineering teams for complex cases. • Transitioned from shadowing senior engineers to independently handling customer cases, issue ownership, and technical troubleshooting. • Gained hands-on experience in cloud support operations, incident management, and AI/ML-focused customer support within a client-facing environment.

Intern at Cognizant, Jan 2024 - May 2024 · 5 mos, Hyderabad, • Completed a structured internship program focused on Google Cloud Platform (GCP) technologies and cloud fundamentals. • Gained hands-on exposure to core GCP services including Compute Engine, App Engine, Kubernetes Engine (GKE), Cloud Run, and Cloud Functions through practical Qwiklabs and guided learning modules. • Developed foundational knowledge across cloud infrastructure, networking, security, AI/ML, and data-related services within the Google Cloud ecosystem. • Built an understanding of how various GCP services integrate to support scalable cloud-native applications and infrastructure workflows. • Worked extensively with GCP documentation, cloud concepts, and lab environments to strengthen technical and troubleshooting skills. • Successfully cleared internal technical assessments and evaluation rounds as part of the internship-to-full-time conversion process. • Established a strong foundation in cloud technologies and operational workflows prior to transitioning into a full-time role.

Education

Bachelor of Technology - BTech, Electronics and communication engineering, Government College Of Engineering Kannur

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Kerala Board of Public Examination (KBPE)