Headline

MBA (HRM) Professional | HR Operations | Talent Acquisition | Employee Engagement | CRM | Customer Relationship Management | Ex-Bandhan Bank Associate

About

MBA (HRM) candidate with professional experience at Bandhan Bank, skilled in customer engagement, relationship management, and CRM-based operations. Passionate about building strong workplace environments through effective HR practices, recruitment, and employee engagement initiatives. During my professional experience, I handled 25+ daily customer interactions, maintained CRM data accuracy, and improved customer retention through proactive communication and relationship management. I also supported onboarding, documentation, and cross-functional coordination to ensure smooth operations. I bring a combination of HR knowledge and customer-centric experience, which helps me understand employee needs, stakeholder expectations, and organizational goals. Key Areas of Interest: • Recruitment & Talent Acquisition • HR Operations • Employee Engagement • CRM & Customer Experience • Data-Driven HR Decision Making Currently seeking entry-level HR opportunities where I can contribute to organizational growth while continuing to learn and develop as an HR professional.

Location

Debra

Work experience

Relationship Executive Officer at Bandhan Bank, Nov 2023 - May 2024 · 7 mos, Midnapore, West Bengal, India, • Managed 25+ customer interactions daily and identified service opportunities • Assisted in onboarding customers and handled documentation process • Maintained 95% CRM accuracy and customer data records • Improved customer retention through regular follow-ups • Supported cross-functional teams for query resolution • Handled customer complaints and improved satisfaction levels • Assisted in sales support and product promotion activities

Education

Master of Business Administration, Human Resource Management, Manipal University Jaipur

B.A. Honours, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Vidyasagar University, Midnapore