Sandhya Gaud profile photo 1 on Tal

Sandhya Gaud

--

Panvel Taluka

5+ years of work experience

Teleperformance Global Services
May 20233 yrs 2 mosPresent

Work from home

Teleperformance (Amazon Process)
May 20233 yrs 2 mosPresent

• Provide real-time chat support to Amazon customers regarding orders, refunds, payments, account access, and delivery-related concerns. • Handle multiple customer chats efficiently while maintaining professionalism, empathy, and customer satisfaction. • Achieve CSAT, FCR, and productivity targets consistently while ensuring quick issue resolution. • Use CRM tools and internal systems to manage customer interactions and documentation.
Q-connect Business Solutions
Mar 202210 mosDec 2022

• Managed outbound customer calls and follow-ups for banking products and services. • Assisted customers with account-related queries and provided suitable service solutions. • Maintained accurate customer records while following communication and quality standards.
Q-conneqt business solutions
May 20227 mosNov 2022

Navi Mumbai, Maharashtra, India

Hinduja Global Solutions Pvt. Ltd.
Nov 20191 yr 6 mosApr 2021

• Handled 200+ inbound customer calls daily for Go Air customers. • Assisted customers with travel-related queries, bookings, cancellations, and service information. • Maintained professional communication and ensured timely issue resolution.

Education

Mumbai university

Bachelor's Degree, Finance, General

Mumbai university

Join Sandhya and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Sandhya Gaud on Tal

Headline

--

Location

Panvel Taluka

Work experience

Senior Customer Service Representative at Teleperformance Global Services, May 2023 - Present · 3 yrs 2 mos, Work from home

Customer Support Executive at Teleperformance (Amazon Process), May 2023 - Present · 3 yrs 2 mos, • Provide real-time chat support to Amazon customers regarding orders, refunds, payments, account access, and delivery-related concerns. • Handle multiple customer chats efficiently while maintaining professionalism, empathy, and customer satisfaction. • Achieve CSAT, FCR, and productivity targets consistently while ensuring quick issue resolution. • Use CRM tools and internal systems to manage customer interactions and documentation.

Customer Care Executive at Q-connect Business Solutions, Mar 2022 - Dec 2022 · 10 mos, • Managed outbound customer calls and follow-ups for banking products and services. • Assisted customers with account-related queries and provided suitable service solutions. • Maintained accurate customer records while following communication and quality standards.

Customer Service Representative at Q-conneqt business solutions, May 2022 - Nov 2022 · 7 mos, Navi Mumbai, Maharashtra, India

Customer Care Executive at Hinduja Global Solutions Pvt. Ltd., Nov 2019 - Apr 2021 · 1 yr 6 mos, • Handled 200+ inbound customer calls daily for Go Air customers. • Assisted customers with travel-related queries, bookings, cancellations, and service information. • Maintained professional communication and ensured timely issue resolution.

Education

Bachelor's Degree, Finance, General, Mumbai university

Sandhya Gaud - Senior Customer Service Representative in Panvel Taluka | Tal