Headline

Technical Product Thinker | IoT, System Reliability & Automation | Turning Failures into Scalable Product Improvements | DevOps @ IDEX Corporation | Global Shaper @World Economic Forum

About

- I’m currently transitioning into Product Management, with a focus on platform, IoT, and system-driven products where reliability, scalability, and user impact are critical. - What differentiates me is that I see products where they break. By working at the intersection of engineering, operations, and customer experience, I specialize in translating system failures, customer pain points, and operational challenges into scalable product improvements. - At IDEX Corporation, I work on IoT-enabled platforms used in real-world retail environments, translating customer and operational challenges into product improvements that enhance reliability, scalability, and user experience. - Highlights of my work include: • Drove product improvements for TICK by analyzing Voice of Customer (VOC) insights and recurring connectivity issues, contributing to features that reduced device connection time from ~90 seconds to under 30 seconds and supported successful commercialization with a key enterprise customer. • Partnered with engineering and customer-facing teams to translate field insights into product enhancements that improved usability and deployment efficiency. • Resolved critical production issues impacting customer deployments across global markets, minimizing downtime and protecting business continuity. • Leveraged VOC insights, field feedback, and root-cause investigations across customer deployments to influence product decisions, prioritize feature enhancements, and improve customer experience, deployment efficiency, and operational outcomes. - In addition, I’ve led Site Reliability Engineering (SRE) initiatives for key programs, coordinating across engineering, quality, support, and product teams to ensure reliable product delivery. I’ve also mentored peers, helping them improve debugging approaches, automation practices, and overall system understanding. - Beyond my professional role, I serve as a Global Shaper with the World Economic Forum. Through Project Revive, I have helped drive CPR awareness and training initiatives across four cities in Western India, reaching 600+ individuals and enabling 170+ CPR certifications. - Long term, I aim to lead products end-to-end, own product strategy and business outcomes, and build technology platforms that create lasting customer, business, and societal impact.

Location

Ahmedabad

AI stack

claude

gemini

github copilot

hermes agent

ChatGPT

Microsoft Copilot

Work experience

Project Lead | Global Shaper at World Economic Forum at Global Shapers Community, Feb 2024 - Present · 2 yrs 9 mos, Ahmedabad, Gujarat, India, - Co-founded Project Revive, a community-driven CPR awareness and hands-on training initiative in partnership with the Indian Resuscitation Council Federation (IRCF), focused on strengthening community emergency preparedness through scalable first-responder training. - Defined the product and growth strategy, using participant feedback and field insights to improve the training experience, outreach model, and scalability. - Identified operational bottlenecks and redesigned the training delivery workflow, reducing event duration from 2–2.5 hours to 1 hour 15 minutes (~40–45% reduction) while maintaining training quality. - Built and led a team of 6 volunteers, driving execution through influence without formal authority and scaling the initiative from Ahmedabad to 4 cities. - Built strategic partnerships with IRCF, healthcare experts, NGOs, institutions and community organizations, creating a distributed ecosystem for program delivery and growth. - Scaled the initiative to 14 programs, training 600+ individuals, certifying 200+ first responders, and reaching 900+ community members. - Developed a scalable grassroots model for emergency preparedness, combining product thinking, partnerships, operational innovation and distributed leadership to create measurable social impact.

Product Engineer | DevOps Engineer at IDEX Corporation, Nov 2023 - Present · 3 yrs, Ahmedabad, Gujarat, India, - Drove product improvements for TICK by analyzing VOC insights and identifying recurring connectivity issues, translating them into features that reduced device connection time from ~90 seconds to under 30 seconds, improving user experience and supporting successful commercialization with a key enterprise customer. - Led end-to-end testing & release and support of IoT-enabled paint dispensing platforms used across global customer sites. - Partnered with engineering, service, and customers to identify product reliability issues and drive improvements. - Automated TICK build release workflows using Python, reducing release cycle time by ~50% from ~1 week to 2–3 days. - Translated customer pain points into product enhancement recommendations adopted by engineering teams.

Software Engineer at IDEX Corporation, Nov 2021 - Oct 2023 · 2 yrs, Ahmedabad, Gujarat, India, - Led SRE digitalization initiatives in Azure environments, leveraging expertise in log management, Linux systems, and system monitoring to enhance performance, reliability, and operational efficiency across a diverse tech stack. - Resolved critical production incidents with minimal downtime, implementing effective troubleshooting strategies and robust disaster recovery plans, ensuring high system availability and maximizing service reliability. - Unblocked sales by collaborating with stakeholders and cross-functional teams, providing timely issue resolution and ensuring seamless service delivery across global clients (Asia, Americas, and Europe). - Drove Agile execution and team coordination by leading stand-ups, sprint planning, reviews, and retrospectives; breaking down user stories and providing actionable insights to continuously improve team efficiency and delivery outcomes. - Managed end-to-end Azure infrastructure operations, including provisioning, monitoring, and administering resource groups and storage accounts, while actively contributing to the SDLC to streamline processes and enhance system performance.

Graduate Engineer Trainee at IDEX Corporation, Nov 2020 - Oct 2021 · 1 yr, Vadodara, Gujarat, India, - Worked across Linux, Azure, and MS SQL Server environments, ensuring reliable system operations, performance optimization, and seamless integration across infrastructure layers. - Contributed to next-generation IoT solutions, supporting IoT-enabled dispensers and enabling efficient data flow, monitoring, and system connectivity. - Leveraged Amazon S3 for scalable and highly available storage, ensuring secure, durable, and efficient data storage and retrieval for critical applications. - Utilized SSH tools (MobaXterm, PuTTY) for secure remote access, system administration, and efficient file transfers across distributed environments. - Supported cross-platform infrastructure management, combining cloud (Azure, AWS S3) and on-prem/Linux systems to deliver reliable, scalable, and secure solutions.

Education

PG-DAC, Computer Programming, Centre for Development of Advanced Computing (C-DAC)

Bachelor of Engineering - BE, Anurag group of institutions

Public links

ayuda.co.in: https://ayuda.co.in/portfolio/sandeep-reddy-chitteti