Sandeep N profile photo 1 on Tal

Sandeep N

Senior Conversational AI Engineer @ Verizon | Architected multiple enterprise grade AI solutions | Expert in Google Dialogflow, Google CCAI, Genesys, RAG, JavaScript, & Python | DM to discuss Conversational AI solutions.

London Area

8+ years of work experience

Verizon
Nov 20241 yr 11 mosPresent

Bengaluru

- Architected 3 enterprise-grade LLM conversational solutions, driving automated transaction processing, intelligent self-service, and high-volume customer interactions. - Led design of the enterprise-wide Verizon My Business chatbot, directly increasing lead generation by 20% and boosting sales revenue by 30%. - Spearheaded legacy Angular-to-React migrations using AI-assisted workflows (GitHub Copilot, Cursor); elevated user engagement and satisfaction metrics by 40%. - AI Governance & Logic: Defined core instruction sets, conversation flows, and business logic for AI agents, ensuring high accuracy, regulatory compliance, and seamless UX. - Cross-Functional Delivery: Partnered with Product, QA, and Ops to deploy 5 production-ready AI solutions annually; continuously optimized performance via containment, deflection, and transcript analytics.
Kaplan
Sep 20213 yrs 2 mosOct 2024

Bengaluru

- Led a team of 4 engineers to design, build, and deploy 5 enterprise chatbots/voicebots (Genesys, Google Dialogflow/CCAI), serving 50k+ monthly users and 10k+ daily interactions. -Integrated multimodal bots with enterprise backends, APIs, and Genesys systems, slashing wait times by 40%, reducing peak abandonment by 15%, and lifting self-service rates by 25%. - Optimised of conversational flows, intent architecture, and dialogue management improved NLP accuracy by 18% and boosted student satisfaction scores by 30%. - Partnered with business leaders to translate support requirements into automation capabilities, continuously tracking containment, deflection, and escalation KPIs to refine performance.
Koach.AI
Feb 20217 mosAug 2021

Bangalore Urban, Karnataka, India

Led 3 Google CCAI conversational AI apps (+22% NLP/NLU accuracy), boosted API/system performance 15% for enterprise scalability, and resolved 20+ UAT issues for reliable deployment.
CyQureX Systems - A Hinduja Group Cyber Security Venture
May 20182 yrs 9 mosJan 2021

Bengaluru, Karnataka, India

Developed backend modules (+15% reliability), automated 50+ test cases (-20% manual effort), and fixed 10+ post-deployment issues within SLA for stability.

Sandeep’s AI Stack

cursor
cursor
gemini
gemini
github copilot
github copilot
claudecode
claudecode
githubcopilot
githubcopilot

Education

Ramaiah Institute Of Technology

Masters, Telecommunications Engineering

Ramaiah Institute Of Technology

20152 yrs2017
Dr. Ambedkar Institute of Technology

Bachelor's degree, Telecommunications Engineering

Dr. Ambedkar Institute of Technology

20114 yrs2015

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Headline

Senior Conversational AI Engineer @ Verizon | Architected multiple enterprise grade AI solutions | Expert in Google Dialogflow, Google CCAI, Genesys, RAG, JavaScript, & Python | DM to discuss Conversational AI solutions.

About

Chatbots that understand users >>> I'm Sandeep and I help companies build modern AI solutions. I started my career as a Software Engineer. But Conversational AI was too good to ignore. Here are some projects I've worked on: TravelJoker: Recommendation Virtual Assistant. Koach.AI Engine: Career goals achieved. SAIFE Connect: Secure data sharing channel. I believe AI can improve lives. I aim to create top notch user experiences using AI. DM to discuss anything related to Conversational AI & Prompt Engineering.

Location

London Area

AI stack

cursor

gemini

github copilot

claudecode

githubcopilot

Work experience

Full Stack AI Consultant at Verizon, Nov 2024 - Present · 1 yr 11 mos, Bengaluru, - Architected 3 enterprise-grade LLM conversational solutions, driving automated transaction processing, intelligent self-service, and high-volume customer interactions. - Led design of the enterprise-wide Verizon My Business chatbot, directly increasing lead generation by 20% and boosting sales revenue by 30%. - Spearheaded legacy Angular-to-React migrations using AI-assisted workflows (GitHub Copilot, Cursor); elevated user engagement and satisfaction metrics by 40%. - AI Governance & Logic: Defined core instruction sets, conversation flows, and business logic for AI agents, ensuring high accuracy, regulatory compliance, and seamless UX. - Cross-Functional Delivery: Partnered with Product, QA, and Ops to deploy 5 production-ready AI solutions annually; continuously optimized performance via containment, deflection, and transcript analytics.

Conversational Bot Engineer at Kaplan, Sep 2021 - Oct 2024 · 3 yrs 2 mos, Bengaluru, - Led a team of 4 engineers to design, build, and deploy 5 enterprise chatbots/voicebots (Genesys, Google Dialogflow/CCAI), serving 50k+ monthly users and 10k+ daily interactions. -Integrated multimodal bots with enterprise backends, APIs, and Genesys systems, slashing wait times by 40%, reducing peak abandonment by 15%, and lifting self-service rates by 25%. - Optimised of conversational flows, intent architecture, and dialogue management improved NLP accuracy by 18% and boosted student satisfaction scores by 30%. - Partnered with business leaders to translate support requirements into automation capabilities, continuously tracking containment, deflection, and escalation KPIs to refine performance.

Software Engineer at Koach.AI, Feb 2021 - Aug 2021 · 7 mos, Bangalore Urban, Karnataka, India, Led 3 Google CCAI conversational AI apps (+22% NLP/NLU accuracy), boosted API/system performance 15% for enterprise scalability, and resolved 20+ UAT issues for reliable deployment.

Associate Software Engineer at CyQureX Systems - A Hinduja Group Cyber Security Venture, May 2018 - Jan 2021 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Developed backend modules (+15% reliability), automated 50+ test cases (-20% manual effort), and fixed 10+ post-deployment issues within SLA for stability.

Education

Masters, Telecommunications Engineering, Ramaiah Institute Of Technology

Bachelor's degree, Telecommunications Engineering, Dr. Ambedkar Institute of Technology