Headline

Customer Support & Success That Delivers | CSAT ​>95%, Faster Resolutions | Turning CX into Loyalty | Zendesk, Intercom, LiveChat | Remote Ops & CX Optimization

About

I’m a seasoned customer experience professional delivering high-impact service strategies that elevate customer satisfaction, optimize support operations, and empower teams to thrive. I specialize in digital-first engagement (chat, email, community), client meetings, team mentoring and workflow optimization using tools like Zendesk, Intercom, LiveChat. Over the years, I’ve learned that great support isn’t just about fixing problems; it’s about building long-term relationships and turning customers into your product/service advocates. That belief has driven my teams to achieve CSAT scores above 95%, reduce repeat issues by 30%, and create service processes that balance efficiency with empathy. Whether leading initiatives or contributing as a team member, I bring a customer-first mindset, a love for operational clarity, and a deep understanding of SLA adherence. My focus is always on improving retention, scalability and customer happiness while reducing churn, whether through process redesigns or empowering the people who deliver the service. I’m at my best when I can combine my troubleshooting acumen, process thinking and empathy to help teams scale without losing the human touch. I love solving problems whether its for the customers or for my colleagues; it gives me a sense of happiness. Yes, that's the reason I'm into customer support. Recently, I’ve expanded into the world of Customer Success, completing a certification in Customer Success Fundamentals and exploring how AI and automation can shape proactive engagement strategies. I’m excited to apply my experience toward helping customers realize value, not just solutions. Let’s connect if you’re building a team that believes support should drive loyalty not just resolve tickets. 🤝

Location

India

AI stack

antigravity

claude code

codex

deepseek

gemini

lovable

Education

Bachelor of Technology, Computer Science, rajasthan technical university