---
title: "Sandeep Kumar Singh - ServiceNow Business Architect in Bengaluru East | Tal"
description: "Meet Sandeep Kumar Singh, 30K+ Followers, Certified ServiceNow Business Architect & Certified Scrum Master at Tavant | CIS-ITSM | CIS-DF (CMDB and CSDM) | CSA | SAFe® 6 Agilist | CSPO® | CSM® | ASM® based in Bengaluru East. AI stack includes claude code, github copilot, and claudecode."
image: "https://tal.club/meet/sandeep-kumar-singh-1/share-image"
---

# Sandeep Kumar Singh on Tal

## Headline

30K\+ Followers, Certified ServiceNow Business Architect & Certified Scrum Master at Tavant \| CIS\-ITSM \| CIS\-DF \(CMDB and CSDM\) \| CSA \| SAFe® 6 Agilist \| CSPO® \| CSM® \| ASM®

## About

ServiceNow Business Architect and Certified Scrum Master \(CSM®\) with 11\+ years of experience delivering enterprise digital transformation, business analysis, platform strategy, and agile solutions across ServiceNow, SharePoint, and Java\-based applications\. Specialized in ServiceNow ITSM, CMDB, CSDM, HRSD, and custom applications, with expertise in functional architecture, solution design, requirements engineering, process optimization, workflow automation, platform governance, capability roadmaps, and end\-to\-end implementation\. Skilled at translating complex business requirements into scalable, user\-centric solutions that improve operational efficiency, service experience, and business value\. Experienced in stakeholder management, requirements elicitation, process mapping, functional solution design, UAT, agile delivery, Scrum, product ownership, and cross\-functional team leadership\. Proven ability to bridge business strategy, process design, and technology to deliver high\-quality enterprise solutions and accelerate digital transformation\. Certifications include CIS–CMDB & CSDM \(CIS\-DF\), ServiceNow Certified System Administrator \(CSA\), 16\+ ServiceNow Micro\-Certifications, SAFe® 6 Agilist, Certified Scrum Product Owner \(CSPO®\), Certified ScrumMaster \(CSM®\), and Agile Scrum Master \(ASM®\)\. Core Expertise: ServiceNow Business Architecture \| ServiceNow Functional Architecture \| ITSM \| CMDB \| CSDM \| HRSD \| Business Analysis \| Solution Consulting \| Requirements Engineering \| Process Optimization \| Agile & Scrum \| Product Ownership \| Stakeholder Management \| Platform Governance \| Digital Transformation \| Workflow Automation \| UAT

## Location

Bengaluru East

## AI stack

claude code

github copilot

claudecode

ChatGPT

ChatGPT Images

Microsoft Copilot

## Work experience

ServiceNow Business Architect at Tavant, Nov 2023 \- Present · 2 yrs 11 mos, Bengaluru, ServiceNow Business Architect \| Certified Scrum Master – U\.S\. Mortgage Sector In this role, I led the strategic alignment of ServiceNow solutions with business objectives across retail and enterprise banking functions\. I collaborated with cross\-functional teams to design scalable, compliant workflows, leveraging the ServiceNow platform and Agile methodologies\. My responsibilities included facilitating stakeholder workshops, defining solution architectures aligned with CSDM and ITIL, and driving continuous improvement through iterative delivery and automation\. My dual expertise in business architecture and Scrum enabled me to deliver high\-impact digital transformation initiatives in a regulated financial environment\.

Senior Business Analyst at Total eBiz Solutions, Feb 2022 \- Nov 2023 · 1 yr 10 mos, Bengaluru, Senior Business Analyst – Retail Banking \| Middle East As a Senior Business Analyst, I led key initiatives to enhance customer\-centric banking processes across retail operations\. I collaborated with stakeholders to gather and analyze requirements, streamline workflows, and implement process improvements aligned with regulatory standards\. My role focused on driving operational efficiency, improving customer experience, and supporting digital transformation efforts within a dynamic and evolving financial landscape\.

Business Process Analyst at OSBIndia Private Limited, Sep 2021 \- Feb 2022 · 6 mos, Greater Bengaluru Area, Business Process Analyst – UK Mortgage Banking In this role, I collaborated with business and operations teams to analyze, document, and optimize key mortgage processes, including loan origination, underwriting, and servicing\. I focused on identifying process inefficiencies, recommending automation opportunities, and ensuring compliance with UK regulatory standards\. My work contributed to improved turnaround times, enhanced customer experience, and greater operational transparency across the mortgage lifecycle\.

Servicenow Business Analyst at Genpact Headstrong Capital Markets, Aug 2017 \- Sep 2021 · 4 yrs 2 mos, Noida, Business Analyst – U\.S\. Capital Markets \| Investment Banking As a Business Analyst in the capital markets division of a leading U\.S\. investment bank, I worked closely with front\-office, risk, and technology teams to analyze complex trading workflows, gather business requirements, and support the delivery of regulatory and digital transformation initiatives\. I played a key role in enhancing trade lifecycle processes, improving data quality, and ensuring compliance with SEC, FINRA, and other regulatory frameworks\. My focus was on bridging business needs with technology solutions to drive operational efficiency and strategic outcomes\.

Senior Associate at Genpact Headstrong Capital Markets, Jul 2016 \- Aug 2017 · 1 yr 2 mos, Uttar Pradesh, India, Senior Associate – U\.S\. Capital Markets \| Investment Banking As a Senior Associate in the capital markets division of a leading U\.S\. investment bank, I played a pivotal role in driving strategic initiatives across trading, risk, and regulatory domains\. I collaborated with cross\-functional teams to analyze complex financial products, streamline front\-to\-back trade lifecycle processes, and support the implementation of technology solutions\. My responsibilities included gathering and translating business requirements, ensuring compliance with regulatory standards \(SEC, FINRA\), and contributing to the successful delivery of high\-impact projects in a fast\-paced, high\-stakes environment\.

Process Associate at Tech Mahindra, Mar 2015 \- Jul 2016 · 1 yr 5 mos, As a ServiceNow L1 Support Analyst, I served as the first point of contact for users, handling high\-volume Incidents and Service Requests through the ServiceNow ITSM platform\. I performed initial triage, including categorization, impact/urgency\-based prioritization, and assignment to the appropriate assignment groups, while ensuring adherence to SLA timelines\. I provided first\-level troubleshooting and resolution using knowledge articles \(KB\) and standard operating procedures, and escalated complex issues with clear diagnostics, logs, and reproduction details\. I maintained accurate ticket documentation \(work notes, resolution codes\), ensured timely user updates, supported major incident communication when required, and contributed to improved customer satisfaction through consistent service delivery in a fast\-paced support environment\.

## Education

Bachelor's Degree, Computational Science, University of Madras

Master of Business Administration, Banking and Financial Support Services, Jiwaji University

[View the original profile](https://tal.club/meet/sandeep-kumar-singh-1)

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