--- title: "Sandeep CK - Director of Professional Services & Forward Deployed Engineering in Greater Bengaluru Area | Tal" description: "Meet Sandeep CK, Director, Global Professional Services & Forward-Deployed Engineering | SaaS/PaaS Data & AI Platforms | Helping Enterprises Turn Data into AI-Ready Value based in Greater Bengaluru Area. AI stack includes claude code, claude, and Microsoft Copilot." image: "https://tal.club/meet/sandeep-kemparaju/share-image" --- # Sandeep CK on Tal ## Headline Director, Global Professional Services & Forward\-Deployed Engineering \| SaaS/PaaS Data & AI Platforms \| Helping Enterprises Turn Data into AI\-Ready Value ## About I lead Global Professional Services at Pentaho — an enterprise data management platform sold across on\-prem, hyperscaler PaaS, and OEM\-embedded SaaS — embedded within the Sales organization as a core member of the selling team\. My work bridges product, customer implementation, and revenue: structuring services as part of the deal, scoping architecture alongside Solutions Engineers, and turning services into a growth line rather than a cost center\. Over 20 years in the enterprise data platform space, I've built and scaled global teams across Professional Services, Customer Success, and Product Support — spanning EMEA, APAC, and NAMER\. The thread running through all of it: enterprise AI and analytics initiatives succeed or stall based on the data foundation underneath them\. My focus has been aligning services, sales, and product around that reality — and turning that alignment into measurable revenue, retention, and adoption\. A few things I am proud of: \- Directly accountable for a $3M services revenue target inside a Sales organization carrying a $50M annual revenue goal — with services revenue and CS\-driven ARR expansion as formal KPIs \- Grew Professional Services revenue with high delivery margins, lifting team utilization QoQ \- Launched a new Micro Services offering that generated cross\-sell revenue within its first six months — turning an underused team into a growth line \- Led an AI innovation initiative to build an agentic migration platform, now driving customer conversion from competing data tools \- Partnered with Sales, Pre\-Sales, and Product leadership to redesign how services get scoped, priced, and delivered — from AI assisted upgrade estimation to bundled onboarding packages \- Scaled a regional APAC team into a 10\-person org covering 60% of global ticket volume, sustaining 95%\+ CSAT throughout ## Location Greater Bengaluru Area ## AI stack claude code claude Microsoft Copilot ## Work experience Director of Professional Services & Forward Deployed Engineering at Hitachi, Mar 2025 \- Present · 1 yr 9 mos, Bengaluru, \- Own global PS strategy across regions, driving $3M\+ in revenue at high delivery margins \- Leading our AI innovation agenda — built an agentic migration platform with enterprise prospects, aimed at accelerating adoption from competing data integration tools \- Redesigned how Sales and SE teams scope services, launching upgrade packages and an estimation calculator that cut deal friction \- Partnered with Sales and Pre\-Sales to build working prototypes in client environments, proving scalability to overcome cloud\-transition apprehensions\. \- Built new bundled services \+ licensing offerings to help new customers reach value faster \- Leading platform modernization advisory — containerized, auto\-scaling architectures for legacy data environments \- Standardized PSA operations by piloting Rocketlane automation, projected to eliminate multi\-system delivery delays and save \~20% of annual operational hours\. Director of Customer Success & Services at Hitachi Vantara, Feb 2023 \- Mar 2025 · 2 yrs 2 mos, \- Repositioned Customer Success from cost center to revenue driver, launching a Micro Services offering that generated $500K in year one \- Stepped into high\-risk account scenarios to build hybrid cloud modernization plans, demonstrating subset implementations to retain accounts considering competitive migration\. \- Built new career paths for CS and support talent by opening up services engagements they could own \- Designed a Customer 360 dashboard combining Support, Sales, Services, and Enterprise Architecture data to drive proactive account health management \- Established a structured field\-to\-engineering feedback loop, translating customer architectural gaps directly into product roadmap priorities\. \- Partnered with senior leadership on org\-wide initiatives to unify the customer journey across Sales, Pre\-Sales, Services, and CS Manager of Customer Success at Hitachi Vantara, May 2017 \- Jan 2023 · 5 yrs 9 mos, \- Led a team of Enterprise Architects and L3 Support engineers serving APAC's financial services, manufacturing, healthcare and SMB customers \- Owned strategic enterprise account relationships — quarterly business reviews, roadmap presentations, and cross\-functional escalation management \- Grew the APAC team from a regional unit to 10 people, extending coverage to EMEA and handling 60% of global ticket volume \- Sustained 95%\+ CSAT while rolling out a new SLA tiering model that cut case aging by 20% Senior Project Manager at GrayMatter Software, Sep 2011 \- Apr 2017 · 5 yrs 8 mos, Bengaluru Lead Technical Consultant at HP, Jul 2005 \- Aug 2011 · 6 yrs 2 mos, Bengaluru, Lead Technical Specialist with comprehensive expertise across the data lifecycle, specializing in Informatica development & administration, Control\-M scheduling, and OS programming\. Proven track record of steering cross\-functional initiatives, leading high\-impact data engineering projects for the HP IPG team and the Solution Engineering Centre\. ## Education Bachelor of Engineering, Computer Science, Siddaganga Institute of Technology \(SIT\), Tumkur [View the original profile](https://tal.club/meet/sandeep-kemparaju) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/sandeep-kemparaju#person", "name": "Sandeep CK", "url": "https://tal.club/meet/sandeep-kemparaju", "image": "https://tal.club/meet/sandeep-kemparaju/profile-photo.jpg", "description": "Meet Sandeep CK, Director, Global Professional Services & Forward-Deployed Engineering | SaaS/PaaS Data & AI Platforms | Helping Enterprises Turn Data into AI-Ready Value based in Greater Bengaluru Area. AI stack includes claude code, claude, and Microsoft Copilot.", "jobTitle": "Director of Professional Services & Forward Deployed Engineering", "worksFor": { "@type": "Organization", "name": "Hitachi" }, "hasOccupation": { "@type": "Occupation", "name": "Director of Professional Services & Forward Deployed Engineering" }, "homeLocation": { "@type": "Place", "name": "Greater Bengaluru Area" }, "alumniOf": [ { "@type": "EducationalOrganization", "name": "Siddaganga Institute of Technology (SIT), Tumkur" } ], "knowsAbout": [ "claude code", "claude", "Microsoft Copilot" ], "mainEntityOfPage": { "@id": "https://tal.club/meet/sandeep-kemparaju#webpage" } }, { "@type": "ProfilePage", "@id": "https://tal.club/meet/sandeep-kemparaju#webpage", "url": "https://tal.club/meet/sandeep-kemparaju", "name": "Sandeep CK on Tal", "description": "Meet Sandeep CK, Director, Global Professional Services & Forward-Deployed Engineering | SaaS/PaaS Data & AI Platforms | Helping Enterprises Turn Data into AI-Ready Value based in Greater Bengaluru Area. AI stack includes claude code, claude, and Microsoft Copilot.", "dateModified": "2026-11-12T13:57:36.321Z", "isPartOf": { "@id": "https://tal.club/#website" }, "mainEntity": { "@id": "https://tal.club/meet/sandeep-kemparaju#person" }, "primaryImageOfPage": { "@type": "ImageObject", "url": "https://tal.club/meet/sandeep-kemparaju/profile-photo.jpg", "contentUrl": "https://tal.club/meet/sandeep-kemparaju/profile-photo.jpg", "caption": "Sandeep CK profile photo on Tal" }, "inLanguage": "en-IN" } ] } ```