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Principal Architect at Wipro, Jan 2023 - Present · 3 yrs 10 mos, Leadership: Direct a high-performing team of Network Engineers to execute complex, multi-site network transformations for large enterprise customers across finance, healthcare, retail, aviation and other verticles. Design & Architecture: Develop HLD/LLD documentation for Datacenter, Campus, and WAN setups using OSPF, BGP, VXLAN, and ACI. Vendor Ecosystem: Manage multi-vendor environments involving Palo Alto SD-WAN, Zscaler, Cisco, and HPE Aruba to optimize interoperability. Business Growth: Collaborate with sales teams on RFPs and design recommendations to secure large-scale enterprise contracts.
Technical Marketing Engineer at Cisco, Nov 2013 - Jan 2023 · 9 yrs 3 mos, • Provided architecture design and presales support for Cisco SD-WAN (Viptela) and Meraki. • Validated Proof of Concepts (PoC) for new architectures and created technical collaterals. • Presented at global events such as Cisco Live and Mobile World Congress, showcasing innovative solutions. • Trained field teams and offered design guidance to enhance customer engagement and sales effectiveness.
Escalation Engineer at Cisco, Oct 2010 - Oct 2013 · 3 yrs 1 mo, Handled high-level technical escalations and provided training for Cisco TAC on TelePresence products. Conducted deep-dive root-cause analysis on critical customer issues.
Associate Operations Manager at Cognizant, Jan 2008 - Sep 2010 · 2 yrs 9 mos, • Led the design and deployment of Cisco UC technologies with Remote Operations Service (ROS) to enhance customer experiences. • Managed RFP responses involving Cisco and Avaya technologies, ensuring timely and accurate submissions. • Delivered technical training and demonstrations to customers, partners, and sales engineers to improve product understanding. • Provided support for technical issues and escalations, collaborating with Service Desk and L2 teams for effective resolution.
System Operations Lead Specialist at IBM India Pvt. Ltd., Sep 2006 - Dec 2007 · 1 yr 4 mos
System Administrator at Microland Limited, Jan 2006 - Aug 2006 · 8 mos