Sandeep Murthy profile photo 2 on Tal
Sandeep Murthy profile photo 1 on Tal
Sandeep Murthy profile photo 2 on Tal
Sandeep Murthy profile photo 1 on Tal

Sandeep Murthy

Director - Business Intelligence Operations at Morgan Stanley

Bengaluru

10+ years of work experience

Morgan Stanley
Oct 20241 yr 10 mosPresent

Bengaluru, Karnataka, India

Morgan Stanley
Dec 202310 mosSep 2024

Bengaluru, Karnataka, India

Morgan Stanley
Aug 20212 yrs 5 mosDec 2023

Montreal, Quebec, Canada

Planaxis | Groupaxis
Jul 20171 yr 3 mosSep 2018

Montreal, Canada Area

NTT DATA, Inc.
Dec 20151 yr 7 mosJun 2017

• Complete Incident Management of Production and UAT issues across the board for BI Applications • Served as the key contact for assigned applications. Stayed current with all application upgrades and enhancements. • Worked with vendors and internal technical teams to resolve issues, install and test upgrades and maintain Windows/Linux based server applications • Monitor Server and Application availability and performance information • Established job automation using scripts and other tools • Managed Incident/Problem tickets (ServiceNow) promptly and within established SLAs • Ensures the efficient operation of Windows and Linux Servers • Participated in root cause analysis of recurring issues of the server crash and report to the business user for further investigation • Track space and usage on our systems to diagnose and triage alerts • Handled users, groups and folders. • Troubleshooting BI infrastructure and report based issues reported by end Users/Clients. • Administered, maintained & monitored tasks for Informatica, QlikView, and SAP BO environments. . Customized shell scripting for integrity of team infrastructure • Acted as brand ambassador between the business and the various projects teams involving Application
Xplornet Communications
Jul 20132 yrs 5 mosNov 2015

• LTE customers traffic policy enabling and maintaining packages, monitoring traffic optimization in sandvine • Using Zabbix tool for adding servers monitoring through graphs and managing their performances basis to determine alarms at saturation point. • Support of Customer Care escalated issues by ticket and phone resolution is required daily. • Hands on experience: Cisco Switch, Ciena Switch, MRV Router OS900 , Cisco Router and SMTS • Maintain and support operation of Fixed Wireless (WiMax), Satellite and VoIP devices • Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner. • Update NMS, Cacti, Weathermaps during network upgrades, decommission and new networks builds • Provide resolutions for escalated issues through ticket and by phone with customer support within defined SLAs • Responsible for Tier 3 technical support issues, software and hardware implementation, network operation, and day-to-day management of the network infrastructure • Engage vendors and escalate, to affect timely incident resolution and change execution. • Managing DHCP leases, logs from DHCP server
Advantage Pro
Sep 201010 mosJun 2011

• Worked as a Customer DataWarehouse (CDW/ETL) support team member • Hands on experience with transformations like Expression, Aggregator, Stored Procedure, Lookup, Filter, Joiner, Rank, Router, Sequence generator and Update Strategy • Responsible for support and maintenance for the ETL (Extract, Transform and Load) processes using Informatica PowerCenter • Creating and Deleting users/groups and assigning permissions to the files or its group and also performed Access Control List which provide individual privileges to specific user or group • Scheduling jobs and system diagnose tools are allowed to run automatically using CRONJOB • Prepare status/dashboard report to depict the status of both prod and non-prod environments

Education

Dalhousie University

Master of Engineering (M.Eng.), Internetworking

Dalhousie University

20112 yrs2013

asan

Join Sandeep and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Sandeep Murthy on Tal

Headline

Director - Business Intelligence Operations at Morgan Stanley

About

A Graduate from Dalhousie Univerty with Masters Degree Internetworking and 8 plus years of professional experience in application production support and business intelligence areas of IT. Industry Certifications to my profile- RHCE / ITIL. business intelligence, Azure, Power BI python, bdd Powershell scripting

Location

Bengaluru

Work experience

Director - Business Intelligence operations at Morgan Stanley, Oct 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India

Business Intelligence operations - Associate at Morgan Stanley, Dec 2023 - Sep 2024 · 10 mos, Bengaluru, Karnataka, India

Business Intelligence operations Associate at Morgan Stanley, Aug 2021 - Dec 2023 · 2 yrs 5 mos, Montreal, Quebec, Canada

Application Support Specialist at Planaxis | Groupaxis, Jul 2017 - Sep 2018 · 1 yr 3 mos, Montreal, Canada Area

Business intelligence application support at NTT DATA, Inc., Dec 2015 - Jun 2017 · 1 yr 7 mos, • Complete Incident Management of Production and UAT issues across the board for BI Applications • Served as the key contact for assigned applications. Stayed current with all application upgrades and enhancements. • Worked with vendors and internal technical teams to resolve issues, install and test upgrades and maintain Windows/Linux based server applications • Monitor Server and Application availability and performance information • Established job automation using scripts and other tools • Managed Incident/Problem tickets (ServiceNow) promptly and within established SLAs • Ensures the efficient operation of Windows and Linux Servers • Participated in root cause analysis of recurring issues of the server crash and report to the business user for further investigation • Track space and usage on our systems to diagnose and triage alerts • Handled users, groups and folders. • Troubleshooting BI infrastructure and report based issues reported by end Users/Clients. • Administered, maintained & monitored tasks for Informatica, QlikView, and SAP BO environments. . Customized shell scripting for integrity of team infrastructure • Acted as brand ambassador between the business and the various projects teams involving Application

Network Operations / Systems Specialist at Xplornet Communications, Jul 2013 - Nov 2015 · 2 yrs 5 mos, • LTE customers traffic policy enabling and maintaining packages, monitoring traffic optimization in sandvine • Using Zabbix tool for adding servers monitoring through graphs and managing their performances basis to determine alarms at saturation point. • Support of Customer Care escalated issues by ticket and phone resolution is required daily. • Hands on experience: Cisco Switch, Ciena Switch, MRV Router OS900 , Cisco Router and SMTS • Maintain and support operation of Fixed Wireless (WiMax), Satellite and VoIP devices • Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner. • Update NMS, Cacti, Weathermaps during network upgrades, decommission and new networks builds • Provide resolutions for escalated issues through ticket and by phone with customer support within defined SLAs • Responsible for Tier 3 technical support issues, software and hardware implementation, network operation, and day-to-day management of the network infrastructure • Engage vendors and escalate, to affect timely incident resolution and change execution. • Managing DHCP leases, logs from DHCP server

System Administrator at Advantage Pro, Sep 2010 - Jun 2011 · 10 mos, • Worked as a Customer DataWarehouse (CDW/ETL) support team member • Hands on experience with transformations like Expression, Aggregator, Stored Procedure, Lookup, Filter, Joiner, Rank, Router, Sequence generator and Update Strategy • Responsible for support and maintenance for the ETL (Extract, Transform and Load) processes using Informatica PowerCenter • Creating and Deleting users/groups and assigning permissions to the files or its group and also performed Access Control List which provide individual privileges to specific user or group • Scheduling jobs and system diagnose tools are allowed to run automatically using CRONJOB • Prepare status/dashboard report to depict the status of both prod and non-prod environments

Education

Master of Engineering (M.Eng.), Internetworking, Dalhousie University

asan