---
title: "Sandeep Bharti - Customer Service Manager | Client Relationship Specialist in Noida | Tal"
description: "Meet Sandeep Bharti, Client Relationship & Operations Professional | Escalation Management | International Client Handling based in Noida."
image: "https://tal.club/meet/sandeep-43/share-image"
---

# Sandeep Bharti on Tal

## Headline

Client Relationship & Operations Professional \| Escalation Management \| International Client Handling

## About

Results\-driven Client Relationship & Operations Professional with 8\+ years of experience in international customer handling, escalation resolution, client relationship management, and operations support across organizations including Airbnb, Fiserv, Accenture, Dell, Convergys, and Kalkine Ltd\. Experienced in handling high\-value international clients, resolving complex escalations, supporting customer retention, and contributing to operational excellence in fast\-paced environments\. Core expertise includes: • Client Relationship Management • Escalation Handling • Customer Success • Operations Coordination • International Client Communication • Team Coordination Currently exploring opportunities in Client Operations, Customer Success, Relationship Management, and Escalation Management roles\.

## Location

Noida

## Work experience

Customer Service Manager \| Client Relationship Specialist at KALKINE, Jul 2024 \- Present · 2 yrs 1 mo, Noida, Uttar Pradesh, India, • Managing a portfolio of 100\+ international \(UK\-based\) clients, including high\-value subscription accounts • Conducting client onboarding and engagement through structured welcome calls • Identifying qualified business opportunities for advisory teams • Supporting revenue generation through upselling and cross\-selling opportunities • Handling complex client escalations and retention scenarios • Collaborating with internal teams to improve customer experience and conversion outcomes

Resolutions Specialist – Level 2 at Airbnb, Mar 2019 \- Dec 2021 · 2 yrs 10 mos, Gurugram, Haryana, India, • Managed high\-priority escalations and complex disputes between hosts and customers • Applied strong mediation, negotiation, and problem\-solving skills to resolve sensitive cases • Acted as a decision\-maker in high\-impact customer situations • Maintained customer satisfaction in high\-pressure and time\-sensitive environments • Delivered effective communication and resolution support across international customer base

Senior Associate – Customer Service \| Team Coordination at Fiserv, Feb 2018 \- Feb 2019 · 1 yr 1 mo, Gurugram, Haryana, India, • Selected as part of a pilot batch contributing to process setup and stabilization • Took on supervisory and team coordination responsibilities within 6 months based on performance • Supported operations for a team of approximately 40 members • Assisted team members with escalations, queries, and performance support • Coordinated with management to maintain operational quality and efficiency standards

Customer Service Associate – Google Pay Process at Accenture, Aug 2017 \- Feb 2018 · 7 mos, Gurugram, Haryana, India, • Managed customer queries related to digital payments and transaction issues • Resolved account\-related concerns, payment failures, and transaction disputes • Ensured timely resolution and strong customer experience standards • Gained exposure to fintech operations and payment systems

Senior Associate – Client Technical Support at Dell Technologies, Aug 2016 \- May 2017 · 10 mos, Gurugram, Haryana, India, • Delivered technical support through calls and email communication • Troubleshot and resolved complex technical issues and escalations • Improved customer experience through effective problem\-solving and communication • Recognized as top performer multiple times

## Education

Bachelor of Commerce \- BCom, Business/Commerce, General, Delhi University

[View the original profile](https://tal.club/meet/sandeep-43)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/sandeep-43#person",
      "name": "Sandeep Bharti",
      "url": "https://tal.club/meet/sandeep-43",
      "image": "https://tal.club/meet/sandeep-43/profile-photo.jpg",
      "description": "Meet Sandeep Bharti, Client Relationship & Operations Professional | Escalation Management | International Client Handling based in Noida.",
      "jobTitle": "Customer Service Manager | Client Relationship Specialist",
      "worksFor": {
        "@type": "Organization",
        "name": "KALKINE"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Customer Service Manager | Client Relationship Specialist"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Noida"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Delhi University"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/sandeep-43#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/sandeep-43#webpage",
      "url": "https://tal.club/meet/sandeep-43",
      "name": "Sandeep Bharti on Tal",
      "description": "Meet Sandeep Bharti, Client Relationship & Operations Professional | Escalation Management | International Client Handling based in Noida.",
      "dateModified": "2026-07-18T09:36:23.442Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/sandeep-43#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/sandeep-43/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/sandeep-43/profile-photo.jpg",
        "caption": "Sandeep Bharti profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```