Headline

Retail Operations Leader | Ex - Tata croma, Reliance Retail & Future Retail | Multi-Store Operations | New Store Openings (NSO) | Retail Expansion | BD | Store Profitability Optimization | Retail Management (KJSIM)+LLB

About

Retail operations, for me, has always been about creating strong customer experiences while building profitable and operationally efficient businesses across growing markets. With 20+ years of experience across Tata Croma, Reliance Digital, and Big Bazaar, I have grown from managing departments to leading multi-store operations, retail expansion, and new store launch initiatives. My experience spans P&L management, inventory control, sales analytics, SOP compliance, merchandising, and customer experience enhancement across diverse retail environments. Currently serving as Lead - NSO Operations at IBO - EBO mart Ltd, I am involved in new store launch planning, operational readiness, vendor coordination, and retail expansion activities. In FY25, I contributed to the rollout of 40+ retail outlets across 8+ cities while supporting execution consistency and operational timelines. Over the years, I have managed 10-store clusters, supported annual business turnover of 300 crore, handled teams of 200+ employees, and contributed to measurable improvements in foot traffic, conversion rates, inventory efficiency, and store profitability. ✦ Value Creation Expertise • Multi-Store Operations • New Store Openings (NSO) • Retail Expansion • P&L Management • Budget Optimization Driving retail success at scale comes down to aligning expansion strategy with on-ground execution, ensuring every store launch delivers consistent performance and customer experience from day one. Retail Operations Landscape • SOP / Legal Compliance • Inventory Control • Vendor Management • Sales Analytics • Customer Experience Management ✦ Transformation Milestones • 40+ Retail Store Launches • 20% Increase in Foot Traffic • 15% Improvement in Conversion Rates • 30% Reduction in Operational Discrepancies Always open to meaningful conversations around retail growth, operational excellence, and business transformation opportunities. Driving retail success at scale comes down to aligning expansion strategy with on-ground execution, ensuring every store launch delivers consistent performance and customer experience from day one. Driving retail success at scale requires seamlessly aligning expansion strategy with on-ground execution, ensuring every new store delivers consistent performance and a superior customer experience from day one. Driving retail success at scale requires seamlessly aligning expansion strategy with on-ground execution, ensuring every new store delivers consistent performance and a superior customer experience from day one — anchored in Retail Operations Excellence.

Location

Bengaluru

Work experience

Lead - New Store Opening at IBO, Jul 2024 - Present · 2 yrs 1 mo, Banglore, Leading new store opening operations with focus on retail expansion, operational readiness, vendor coordination, and execution consistency across multiple cities. Managing store launch planning, SOP alignment, inventory movement, and location readiness for rapid business growth. Handling retail rollout activities across diverse markets while supporting floor planning, workflow optimization, supply chain coordination, and operational timelines. Working closely with design, HR, merchandising, warehousing, and projects teams to ensure smooth store commissioning. Delivered 35+ new retail outlet launches in FY25/26 , supporting 8X growth in store count across multiple cities. Directed expansion activities for 40+ stores across 8+ cities while maintaining execution timelines and operational consistency. Created standardized SOP practices that improved execution speed and operational alignment across newly launched stores. Secured high-visibility retail locations through market evaluation and strategic property acquisition planning. Improved inventory movement and logistics coordination by managing vendor and supply chain partnerships during store rollouts. Optimized store layouts, wall configurations, and operational workflows through a structured NSO framework. New Store Openings (NSO), Retail Expansion, SOP Compliance, Vendor Management, Inventory Control, Store Operations, Cross - functional leadership. Leading new store opening operations with focus on retail expansion, operational readiness, vendor coordination, project management, and execution consistency across multiple cities.

Cluster Manager at Croma, Mar 2020 - Sep 2024 · 4 yrs 7 mos, Bengaluru, Karnataka, India, Spearheaded retail expansion & retail operation activities, operational reviews, sales planning, and workforce development while supporting inventory efficiency and store profitability. Worked closely with finance, HR, and supply chain teams to maintain operational consistency and customer satisfaction standards. Managed operations across 10 retail stores, ensuring revenue growth and operational consistency across regional markets. Increased foot traffic by 20% and improved conversion rates by 15% through regional sales and merchandising initiatives. Reduced operational discrepancies by 30% through structured audits, compliance reviews, and process monitoring practices. Sustained an NPS score of 70% by improving customer service standards and issue resolution practices. Improved product availability by 20% through vendor negotiations and optimized stock allocation planning. Managed and trained 200+ employees, improving operational productivity and reducing attrition across stores. Multi-Store Operations, Sales Analytics, Inventory Management, P&L Management, Customer Experience, Retail Operations

Store Manager at Croma, Apr 2018 - Mar 2020 · 2 yrs, Aurangabad, Maharashtra, India, Handled store Operations activities for large formate speciality retail, customer loyalty initiatives, sales planning, and operational improvements while maintaining service quality and inventory efficiency. Supported new store opening activities, team capability development, and retail process enhancement across store functions. Managed daily operations for an 18,000 sq. ft. retail store serving 5,000+ customers weekly while maintaining operational efficiency. Increased store capacity through a 4,000 sq. ft. expansion project, improving inventory depth and space utilization. Improved revenue generation through strategic merchandising and upselling practices across key product categories. Reduced attrition rates through employee engagement initiatives focused on performance, recognition, and team development. Improved sales conversion and product mix planning using POS-based buying pattern analysis and sales analytics. Increased repeat customer visits through loyalty initiatives and personalized customer engagement strategies. Store Operations, Merchandising, Sales Analytics, Inventory Control, Customer Experience, Team Management

Store Manager at Reliance Digital Retail Ltd., Apr 2012 - Mar 2018 · 6 yrs, Sangli, Maharashtra, India, Handled daily retail operations, stock audits, logistics coordination, and customer service improvement initiatives while supporting business targets and operational compliance. Worked closely on reducing stock discrepancies and improving supply chain responsiveness across store operations. Managed operations of a 10,000 sq. ft. retail store while maintaining high profitability and operational standards. Supported annual business turnover of 36 crore through sales performance management and operational control practices. Managed a workforce of 50+ employees, ensuring operational efficiency and customer service consistency. Reduced stock discrepancies through structured audit practices and improved inventory tracking mechanisms. Improved customer satisfaction through service enhancement initiatives and faster issue resolution processes. Retail Operations, Inventory Audits, Customer Service, Supply Chain Coordination, Store Management, Profitability Management

Assistant Manager at Big Bazaar - Future Retail, Jun 2006 - Mar 2012 · 5 yrs 10 mos, Pune & Sangli, Handled department performance, promotional execution, stock management, and customer experience initiatives while supporting store-level commercial objectives. Worked closely on improving product visibility, reducing shortages, and enhancing team productivity through structured operational practices. Improved departmental revenue through targeted promotional strategies and optimized product placement initiatives. Reduced product shortages by refining inventory processes and maintaining balanced stock availability across categories. Elevated customer engagement through personalized service initiatives and proactive in-store support practices. Increased product visibility and shopping convenience through improved department layouts and space utilization planning. Enhanced workforce productivity through employee recognition initiatives focused on operational performance and morale. Retail Operations, Inventory Control, Merchandising, Customer Engagement, Promotional Planning, Store Operations

Education

PG-Retail Management, Business, Management, Marketing, and Related Support Services, K J Somaiya Institute of Management

Bachelor of Laws - LLB, Law, Pune university