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Sandeep Kaur

Customer Service Professional | Front Office Executive | Telecaller | Trilingual: English, Hindi & Gujarati

Greater Surat Area

6+ years of work experience

Daffodils Study Abroad Pvt Ltd
Nov 20205 yrs 8 mosPresent

Amritsar, Punjab, India

-Managed front desk operations and handled walk-in client inquiries for overseas education programs. - Conducted inbound and outbound tele-calling to assist students and parents with study abroad queries. - Maintained client records, followed up on applications, and coordinated with internal counsellors. - Resolved customer complaints promptly, ensuring high satisfaction. - Assisted with scheduling, email management, and daily office tasks.

Education

Guru Nanak Dev University, Amritsar

Bachelor of Arts

Guru Nanak Dev University, Amritsar

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Headline

Customer Service Professional | Front Office Executive | Telecaller | Trilingual: English, Hindi & Gujarati

About

Dedicated Customer Service professional with 2+ years of experience in front office operations and tele-calling at an international education consultancy. Skilled at managing client inquiries, building lasting relationships, and delivering prompt solutions in fast-paced environments. Fluent in English, Hindi, Gujarati, and Punjabi — enabling me to connect with a diverse range of clients effectively. Currently seeking customer service, front office, or client relations roles where I can contribute my communication skills and commitment to delivering excellent experiences.

Location

Greater Surat Area

Work experience

Customer Service Teller at Daffodils Study Abroad Pvt Ltd, Nov 2020 - Present · 5 yrs 8 mos, Amritsar, Punjab, India, -Managed front desk operations and handled walk-in client inquiries for overseas education programs. - Conducted inbound and outbound tele-calling to assist students and parents with study abroad queries. - Maintained client records, followed up on applications, and coordinated with internal counsellors. - Resolved customer complaints promptly, ensuring high satisfaction. - Assisted with scheduling, email management, and daily office tasks.

Education

Bachelor of Arts, Guru Nanak Dev University, Amritsar

Sandeep Kaur - Customer Service Teller in Greater Surat Area | Tal