Headline

Certified MIS and Data Analyst | Proficient in Microsoft Excel | Python | SQL| Tableau| Machine Learning| Artificial Intelligence | Effective Communicator and Team Leader

About

Data professional with a background in Mathematics and Computer Science, specializing in MIS reporting, business intelligence, and data analytics. Proficient in end-to-end data workflows — from SQL-based data extraction and Python-driven analysis to Tableau and Power BI dashboard development for executive stakeholders. Hands-on experience building interactive dashboards and MIS reports that translate raw data into actionable business insights. Skilled in statistical analysis, KPI tracking, and cross-functional reporting for operations, HR, and sales teams. Core strengths: data analysis and creating interactive dashboards, Excel-based MIS automation, predictive modeling with scikit-learn, and communicating complex findings to non-technical stakeholders. Currently seeking MIS Executive and Data Analyst roles where I can drive data-driven decision-making and deliver measurable business impact. Open to opportunities in FMCG, IT services, BFSI, and e-commerce sectors.

Location

Gurugram

Work experience

Chat Operations Analyst at Concentrix, Jul 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, Monitor and analyze real-time chat operations data to track KPIs including CSAT, AHT, and queue efficiency across 30 daily interactions. Build and maintain MIS reports in Excel and Google Sheets to surface operational trends for team leads and senior management. Identify performance gaps through data analysis and recommend process improvements, reducing escalation rate by 40%.

Data Science and Analytics Intern at Zidio Development, Mar 2025 - May 2025 · 3 mos, Remote, • Developed an AI-powered Task Optimizer analyzing employee moods for HR alerts at Zidio Development. • Utilized data science and analytics skills to create preventive measures for employee well-being. • Collaborated remotely with a dynamic team to implement innovative solutions for mood analysis.

Data Science Intern at Cognifyz Technologies, Feb 2025 - Mar 2025 · 2 mos, Remote

Data Analyst Intern at NullClass, Jan 2025 - Feb 2025 · 2 mos, Remote, Anlayse the Google Play Store Dataset and extract Meaningful insights from the data using python libraries such as numpy and pandas. Develop Interactive Visualisations using Plotly to visualise app trends in different categories and improve efficiency of the data. Integrated all the visualisations in a HTML Dashboard.

Education

Data science Bootcamp, Data science, upGrad.com

B.sc, Mathematics and Computer Science, national pg college lucknow