Sana kousar Badami profile photo 1 on Tal

Sana kousar Badami

Media Ads Operation Team at MarketStar India (Regalix)

Bengaluru

3+ years of work experience

MarketStar India (Regalix)
May 20267 mosPresent

Bengaluru

- Managed media advertising operations and campaign setup with strong attention to accuracy and timelines. - Supported campaign creation, optimization, and troubleshooting across different advertising requirements. - Worked with Campaign Manager tools (CMT) for campaign setup, audience management, media planning, and reporting. - Monitored campaign performance, budgets, delivery, and key metrics to ensure smooth execution. - Handled ad trafficking, creative/asset management, and quality checks while maintaining platform guidelines. - Generated and analyzed campaign reports to identify performance trends and operational gaps. - Collaborated with internal teams to resolve campaign issues, policy/brand-safety concerns, and delivery challenges. - Maintained strong focus on SLA, accuracy, process compliance, and timely campaign execution. - Used Zendesk CRM and Power BI for case management, tracking, reporting, and performance insights. - Contributed to improving operational efficiency, campaign quality, and overall advertiser experience.
Fi
Feb 20251 yr 2 mosMar 2026

Bengaluru

Customer representative executive Delivered real-time customer support across chat, email, and phone, ensuring SLA adherence and high CSAT performance. Resolved complex issues related to UPI, payments, card transactions, loans, onboarding, account access, and app troubleshooting Coordinated cross-functionally with Risik, Payments, Lending, Banking, Product, and Operations teams to drive timely issue resolution Escalated critical cases to partner banks and internal stakeholders while ensuring proactive follow-ups and closure Analyzed customer interaction data to identify recurring friction points and contributed to process and product improvements. Contributed to knowledge base enhancements and continuous process optimization initiatives. Enhanced overall customer experience by reducing response times by 20%, improving first-call resolution by 40%, increasing customer satisfaction by 30%, and lowering customer chum by 18%
Navi
Nov 20222 yrs 3 mosJan 2025

Bengaluru, Karnataka, India

Customer representative executive Handled inbound and outbound customer interactions via chat, email, and calls, ensuring prompt resolution of queries related to loans, accounts, repayments, and app-related issues. Assisted customers with loan applications, KYC verification, repayment schedules, and account closures while maintaining compliance with company policies. Resolved customer complaints efficiently within defined SLAs, improving overall customer satisfaction and reducing repeat contacts Coordinated with internal teams (Risk, Operations, Tech Support) to escalate and close complex cases in a timely manner. Managed high chat/call volumes during peak periods while maintaining quality and accuracy standards Educated customers about Navi products and services, helping increase product adoption and cross-sell opportunities.

Sana’s AI Stack

aistudio
aistudio
meta
meta
metaai
metaai
ChatGPT
ChatGPT
Glean
Glean
Semantic Kernel
Semantic Kernel

Education

Bachelor of Engineering - BE, Computer Science

Jain collage of Engineering and technology hubbali Dharwad

20194 yrs2023
JGI Group

Bachelor of Engineering, Computer Engineering

JGI Group

20222022

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Headline

Media Ads Operation Team at MarketStar India (Regalix)

About

Graduated with a Bachelor of Engineering in Computer Science from Jain College of Engineering and Technology, Hubbali Dharwad in 2023. Currently contributing to the Media Ads Operation Team at MarketStar India (Regalix), building on a strong foundation of customer success and operational coordination. Previously served as a Customer Success Executive at Fi and Navi, delivering real-time customer support across chat, email, and phone. Collaborated with cross-functional teams to resolve complex issues, optimize processes, and enhance customer satisfaction. Skilled in team coordination, stakeholder management, and proficient in using Microsoft Office tools to streamline workflows and support business objectives.

Location

Bengaluru

AI stack

aistudio

meta

metaai

ChatGPT

Glean

Semantic Kernel

Work experience

Media Ads Operation Team at MarketStar India (Regalix), May 2026 - Present · 7 mos, Bengaluru, - Managed media advertising operations and campaign setup with strong attention to accuracy and timelines. - Supported campaign creation, optimization, and troubleshooting across different advertising requirements. - Worked with Campaign Manager tools (CMT) for campaign setup, audience management, media planning, and reporting. - Monitored campaign performance, budgets, delivery, and key metrics to ensure smooth execution. - Handled ad trafficking, creative/asset management, and quality checks while maintaining platform guidelines. - Generated and analyzed campaign reports to identify performance trends and operational gaps. - Collaborated with internal teams to resolve campaign issues, policy/brand-safety concerns, and delivery challenges. - Maintained strong focus on SLA, accuracy, process compliance, and timely campaign execution. - Used Zendesk CRM and Power BI for case management, tracking, reporting, and performance insights. - Contributed to improving operational efficiency, campaign quality, and overall advertiser experience.

Customer Success Executive at Fi, Feb 2025 - Mar 2026 · 1 yr 2 mos, Bengaluru, Customer representative executive Delivered real-time customer support across chat, email, and phone, ensuring SLA adherence and high CSAT performance. Resolved complex issues related to UPI, payments, card transactions, loans, onboarding, account access, and app troubleshooting Coordinated cross-functionally with Risik, Payments, Lending, Banking, Product, and Operations teams to drive timely issue resolution Escalated critical cases to partner banks and internal stakeholders while ensuring proactive follow-ups and closure Analyzed customer interaction data to identify recurring friction points and contributed to process and product improvements. Contributed to knowledge base enhancements and continuous process optimization initiatives. Enhanced overall customer experience by reducing response times by 20%, improving first-call resolution by 40%, increasing customer satisfaction by 30%, and lowering customer chum by 18%

Customer representative executive at Navi, Nov 2022 - Jan 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, Customer representative executive Handled inbound and outbound customer interactions via chat, email, and calls, ensuring prompt resolution of queries related to loans, accounts, repayments, and app-related issues. Assisted customers with loan applications, KYC verification, repayment schedules, and account closures while maintaining compliance with company policies. Resolved customer complaints efficiently within defined SLAs, improving overall customer satisfaction and reducing repeat contacts Coordinated with internal teams (Risk, Operations, Tech Support) to escalate and close complex cases in a timely manner. Managed high chat/call volumes during peak periods while maintaining quality and accuracy standards Educated customers about Navi products and services, helping increase product adoption and cross-sell opportunities.

Education

Bachelor of Engineering - BE, Computer Science, Jain collage of Engineering and technology hubbali Dharwad

Bachelor of Engineering, Computer Engineering, JGI Group