Headline

NAS/ SAN Storage Administrator

About

Storage Administrator with 4.8 years of hands-on experience in managing enterprise-level NAS & SAN storage systems. Experience in NetApp ONTAP, EMC Storage, HPE 3PAR, Cisco Switches, and Brocade SAN Switches with strong in storage provisioning, capacity management, performance optimization, troubleshooting, and customer support. Certified in OCI Architect Associate and Dell EMC Information Storage & Management, with a proven ability to maintain data availability, system efficiency, and SLA compliance. Seeking to leverage strong skills in troubleshooting, backup, and recovery to contribute to a dynamic IT team, driving innovative storage solutions, continuous system improvements, and operational excellence.

Location

Chennai

Work experience

Analyst III Infrastructure Services at DXC Technology, Nov 2021 - Present · 4 yrs 9 mos, Chennai, Provide L1 and L2 operational support for enterprise storage environments including NetApp ONTAP, Dell EMC Unity, PowerStore, PowerScale (Isilon), VNX, CLARiiON, IBM FlashSystem, IBM Storwize, HPE Nimble, and HPE 3PAR. Perform daily health checks, alert monitoring, and performance validation across SAN and NAS infrastructure to ensure high availability. Monitor storage capacity, IOPS, latency, and throughput metrics, identifying potential performance issues and escalating when required. Manage storage provisioning activities including LUN/volume creation, expansion, deallocation, host mapping, and file share management. Configure and maintain SAN zoning on Cisco and Brocade switches ensuring proper host-to-storage connectivity. Perform snapshot creation, restoration, and deletion to support data protection and recovery requirements. Troubleshoot storage alerts, connectivity issues, path failures, and performance incidents across SAN and NAS environments. Monitor SAN connectivity and multipath status between storage arrays and host systems to ensure stable communication. Handle incident, service request, and change management activities through ServiceNow, ensuring SLA compliance and ITIL process adherence. Collaborate with Customer Engineers (CEs) and vendors during hardware replacements, firmware upgrades, and maintenance activities. Support power maintenance coordination and infrastructure activities to maintain uninterrupted storage operations. Assist in EOSL device decommissioning and hardware refresh activities to improve system reliability and security. Generate capacity utilization and storage health reports to support infrastructure planning and operational improvements. Perform Root Cause Analysis (RCA) for P1/P2 incidents, implementing corrective actions to prevent recurrence. Drive operational improvement initiatives including proactive monitoring and automation, reducing monthly incidents by 30%.

Senior Assistant Service Delivery Coordinator at DXC Technology, Nov 2021 - Nov 2023 · 2 yrs 1 mo, Chennai, Tamil Nadu, India

Education

Master of Computer Applications, Computer Programming, Specific Applications, University of Madras

Bachelor of Computer Applications, Computer Programming, Specific Applications, University of Madras