---
title: "Samreen Menaz - Product Support Analyst in India | Tal"
description: "Meet Samreen Menaz, Product Support Analyst at Simpl, Fintech Operations, Escalation specialist. based in India."
image: "https://tal.club/meet/samreen-menaz/share-image"
---

# Samreen Menaz on Tal

## Headline

Product Support Analyst at Simpl, Fintech Operations, Escalation specialist\.

## About

Dedicated and detail\-oriented Product Support Analyst with a strong background in customer service, technical troubleshooting, and cross\-functional collaboration\. Seeking to leverage my experience in vendor management, live chat support, and product operations to contribute to a dynamic and growth\-focused organization\.Professional Experience over all I have 5 years of experience\.

## Location

India

## Work experience

Product Support Analyst at Simpl, Dec 2022 \- Oct 2025 · 2 yrs 11 mos, Bengaluru

Customer Support Specialist at Simpl, Dec 2022 \- Oct 2025 · 2 yrs 11 mos, Bengaluru, Karnataka, India

Specialist at Denave Pvt\. Ltd\. \(Lenovo\), Aug 2020 \- Mar 2021 · 8 mos, Bengaluru, • Provided real\-time chat and voice assistance for Lenovo’s official e\-commerce portal\. • Guided customers with product comparisons, recommendations, and purchase decisions\. • Handled inbound/outbound communication professionally\. • Maintained accurate logs and reports using MS Office\.

Consumer Services Specialist at Startek India, Mar 2019 \- Mar 2020 · 1 yr 1 mo, Bengaluru

Sales Executive at Startek \(Lenovo E\-commerce\), Mar 2019 \- Mar 2020 · 1 yr 1 mo, • Delivered sales\-focused customer support via chat and voice channels\. • Supported customers in selecting the right products and making informed purchases\. • Ensured customer satisfaction through effective communication and timely follow\-ups\. • Utilized Excel, Word, and Outlook for reporting and coordination\.

## Education

Bachelor of Commerce, Accounting and Finance, bangalore university

Bachelor of Commerce, Finance, General, St\. Anne's

[View the original profile](https://tal.club/meet/samreen-menaz)

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