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Samreen Menaz

Product Support Analyst at Simpl, Fintech Operations, Escalation specialist.

India

4+ years of work experience

Simpl
Dec 20222 yrs 11 mosOct 2025

Bengaluru

Simpl
Dec 20222 yrs 11 mosOct 2025

Bengaluru, Karnataka, India

Denave Pvt. Ltd. (Lenovo)
Aug 20208 mosMar 2021

Bengaluru

• Provided real-time chat and voice assistance for Lenovo’s official e-commerce portal. • Guided customers with product comparisons, recommendations, and purchase decisions. • Handled inbound/outbound communication professionally. • Maintained accurate logs and reports using MS Office.
Startek India
Mar 20191 yr 1 moMar 2020

Bengaluru

Startek (Lenovo E-commerce)
Mar 20191 yr 1 moMar 2020

• Delivered sales-focused customer support via chat and voice channels. • Supported customers in selecting the right products and making informed purchases. • Ensured customer satisfaction through effective communication and timely follow-ups. • Utilized Excel, Word, and Outlook for reporting and coordination.

Education

bangalore university

Bachelor of Commerce, Accounting and Finance

bangalore university

St. Anne's

Bachelor of Commerce, Finance, General

St. Anne's

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Headline

Product Support Analyst at Simpl, Fintech Operations, Escalation specialist.

About

Dedicated and detail-oriented Product Support Analyst with a strong background in customer service, technical troubleshooting, and cross-functional collaboration. Seeking to leverage my experience in vendor management, live chat support, and product operations to contribute to a dynamic and growth-focused organization.Professional Experience over all I have 5 years of experience.

Location

India

Work experience

Product Support Analyst at Simpl, Dec 2022 - Oct 2025 · 2 yrs 11 mos, Bengaluru

Customer Support Specialist at Simpl, Dec 2022 - Oct 2025 · 2 yrs 11 mos, Bengaluru, Karnataka, India

Specialist at Denave Pvt. Ltd. (Lenovo), Aug 2020 - Mar 2021 · 8 mos, Bengaluru, • Provided real-time chat and voice assistance for Lenovo’s official e-commerce portal. • Guided customers with product comparisons, recommendations, and purchase decisions. • Handled inbound/outbound communication professionally. • Maintained accurate logs and reports using MS Office.

Consumer Services Specialist at Startek India, Mar 2019 - Mar 2020 · 1 yr 1 mo, Bengaluru

Sales Executive at Startek (Lenovo E-commerce), Mar 2019 - Mar 2020 · 1 yr 1 mo, • Delivered sales-focused customer support via chat and voice channels. • Supported customers in selecting the right products and making informed purchases. • Ensured customer satisfaction through effective communication and timely follow-ups. • Utilized Excel, Word, and Outlook for reporting and coordination.

Education

Bachelor of Commerce, Accounting and Finance, bangalore university

Bachelor of Commerce, Finance, General, St. Anne's

Samreen Menaz - Product Support Analyst in India | Tal